Director, Logistics & Delivery Experience
Ollie
Senior Director, Patient Services
Ardelyx, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $251,000 - $307,000 per year
Job Level
Senior
About the role
- Provide strategic vision, leadership, and day-to-day oversight for patient services function
- Ensure a seamless patient journey and customer experience considering the end-to-end prescription process
- Support the implementation of patient access programs
- Manage, coach, and grow a team of managers (internal and vendor-based employees)
- Set clear performance expectations and drive accountability for performance with both vendors and team members
- Collaborate seamlessly with key teams throughout the organization
- Provide subject matter expertise on all patient services related topics
- Ensure the tight integration of program development and continuous improvement of reimbursement hub operational processes and systems
Requirements
- B.A/B.S., advanced degree within business or healthcare strongly preferred (e.g., PharmD, MHA or MBA)
- 12 - 15 years of experience within Patient Access Services
- 5+ years of supervisory or managerial experience required, including managing remote teams and external vendors
- Strong functional knowledge of health insurance and benefits (i.e. Medicare Part B/D, commercial and Medicaid)
- Extensive knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations
- In depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations)
- Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy
- Excellent communication, change management, and vendor oversight skills
- Willingness to travel up to 30% of time within the U.S.
Benefits
- 401(k) plan with generous employer match
- 12 weeks of paid parental leave
- Up to 12 weeks of living organ and bone marrow leave
- Equity incentive plans
- Health plans (medical, prescription drug, dental, and vision)
- Life insurance and disability
- Flexible time off
- Annual Winter Holiday shut down
- At least 11 paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient access serviceshealth insurance knowledgedata analysisreimbursement hub operationscompliance requirementsHIPAA regulationspatient flow processesprescription flow processesclinic office operationsvendor management
Soft skills
leadershipcoachingperformance managementcollaborationcommunicationchange managementaccountabilitystrategic visionanalytical skillsteam management
Certifications
B.A/B.S.PharmDMHAMBA
