Ardelyx, Inc.

Director

• Provide strategic vision, leadership, and day-to-day oversight for patient services function
• Ensure a seamless patient journey and customer experience considering the end-to-end prescription process
• Support the implementation of patient access programs
• Manage, coach, and grow a team of managers (internal and vendor-based employees)
• Set clear performance expectations and drive accountability for performance with both vendors and team members
• Collaborate seamlessly with key teams throughout the organization
• Provide subject matter expertise on all patient services related topics
• Ensure the tight integration of program development and continuous improvement of reimbursement hub operational processes and systems

Senior Director, Patient Services

Account Manager

• Serve as the primary point of contact for designated specialty pharmacy partners and services, addressing their inquiries and resolving performance-related issues
• Collaborate with cross-functional teams (i.e. Patient Services) to develop and implement programs to support business objectives for specialty pharmacy services
• Manage specialty pharmacy contractual requirements, lead quarterly business reviews and uphold specialty pharmacies to key performance indicators
• Analyze and track trends for specialty pharmacies through multiple data sources (i.e. pharmacy dashboard, real-time data; etc) to help drive process improvement and key strategic initiatives
• Work on implementation and project management of specialty pharmacy programs across brands
• Develop training
• Address internal inquiries, resolving issues, and facilitate training for specialty pharmacy communication between Patient Services and other cross-functional teams for designated specialty pharmacy partner
• Identify and pursue opportunities to expand the reach and impact of our specialty pharmacy programs

Strategic Account Manager

Administrative Assistant

• Plan and direct all administrative and operational activities for the Medical Affairs Leadership Team (MALT)
• Support organizational needs, including proactively responding to meeting requests, organizing and supporting day-to-day activities, coordinating meetings, travel, etc
• Prepare and manage expense reports, ensuring accuracy and compliance with company policies, SVP, Medical Affairs, as well as other MALT members as needed
• Liaise with internal and external stakeholders, ensuring seamless communication and follow-through on action items
• Support cross-functional projects by tracking deadlines, organizing materials, and facilitating team coordination
• Maintain and update databases, contact lists, and other administrative systems
• Assist in the preparation and formatting of presentations, reports, and other key documents, as needed
• Support contract management submissions, as needed

Senior Director, Patient Services

Strategic Account Manager

Senior Administrative Assistant