Ardelyx, Inc.

Operations

• Collaborate with FAM and Patient Services leadership to identify, interpret, and act on performance trends
• Monitor copay, coupon, and other patient support program effectiveness and provide strategic insight to enhance patient outcomes
• Partner cross-functionally with Commercial Operations, Market Access, IT, and vendor partners to advance reporting automation, system integration, and analytics capabilities
• Serve as a trusted thought partner—translating complex data into meaningful business insights and influencing program strategy and design
• Manage the FAM team roster and target list
• Collaborate with the Training team to ensure consistent onboarding, skill development, and reinforcement of analytical best practices
• Support adoption of new workflows and develop best practices across the FAM organization
• Lead process improvement and self-service reporting initiatives
• Lead the design, development, and optimization of data views to ensure scalable, accurate, and efficient analytics infrastructure
• Build and maintain reports that monitor prescription and reimbursement workflows, identifying performance trends and emerging issues that impact patient access and turnaround times
• Deliver scheduled and ad hoc analytics in support of both Patient Services and FAM teams, ensuring insights are timely, actionable, and aligned with business objectives
• Support Monthly and Quarterly Business Reviews (MBRs/QBRs) by developing dashboards, metrics, and analyses that inform strategic and operational discussions
• Act as the primary point of contact for field access reporting needs, addressing escalations, conducting ad hoc analyses, and identifying scalable solutions to recurring challenges

Associate Director, Field Access Ops, Patient Services Analytics

Director

• Provide strategic vision, leadership, and day-to-day oversight for patient services function
• Ensure a seamless patient journey and customer experience considering the end-to-end prescription process
• Support the implementation of patient access programs
• Manage, coach, and grow a team of managers (internal and vendor-based employees)
• Set clear performance expectations and drive accountability for performance with both vendors and team members
• Collaborate seamlessly with key teams throughout the organization
• Provide subject matter expertise on all patient services related topics
• Ensure the tight integration of program development and continuous improvement of reimbursement hub operational processes and systems

Senior Director, Patient Services

Account Manager

• Serve as the primary point of contact for designated specialty pharmacy partners and services, addressing their inquiries and resolving performance-related issues
• Collaborate with cross-functional teams (i.e. Patient Services) to develop and implement programs to support business objectives for specialty pharmacy services
• Manage specialty pharmacy contractual requirements, lead quarterly business reviews and uphold specialty pharmacies to key performance indicators
• Analyze and track trends for specialty pharmacies through multiple data sources (i.e. pharmacy dashboard, real-time data; etc) to help drive process improvement and key strategic initiatives
• Work on implementation and project management of specialty pharmacy programs across brands
• Develop training
• Address internal inquiries, resolving issues, and facilitate training for specialty pharmacy communication between Patient Services and other cross-functional teams for designated specialty pharmacy partner
• Identify and pursue opportunities to expand the reach and impact of our specialty pharmacy programs

Strategic Account Manager

Administrative Assistant

• Plan and direct all administrative and operational activities for the Medical Affairs Leadership Team (MALT)
• Support organizational needs, including proactively responding to meeting requests, organizing and supporting day-to-day activities, coordinating meetings, travel, etc
• Prepare and manage expense reports, ensuring accuracy and compliance with company policies, SVP, Medical Affairs, as well as other MALT members as needed
• Liaise with internal and external stakeholders, ensuring seamless communication and follow-through on action items
• Support cross-functional projects by tracking deadlines, organizing materials, and facilitating team coordination
• Maintain and update databases, contact lists, and other administrative systems
• Assist in the preparation and formatting of presentations, reports, and other key documents, as needed
• Support contract management submissions, as needed

Associate Director, Field Access Ops, Patient Services Analytics

Senior Director, Patient Services

Strategic Account Manager

Senior Administrative Assistant