Customer Service Representative
AmeriVet Veterinary Partners
Sales Associate
Five Below
part-time
Posted on:
Location Type: Office
Location: South Charleston • Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $11 per hour
Job Level
JuniorMid-Level
About the role
- Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
- Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
- Engage in suggestive selling while staying informed on product availability.
- Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
- Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
- Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
- Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.
- Essential job functions include operating the cash register, moving and stocking merchandise, ascending/descending ladders, and frequent customer and team communication.
Requirements
- At least 16 years old
- Available to work a flexible schedule
- Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
- Good communicator with the ability to engage with customers
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems
- Ability to learn procedural knowledge acquired through on-the-job training
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Benefits
- Explore our benefits site to discover all the perks and support we offer
- From health coverage to financial and personal wellness
- benefits.fivebelow.com/public/welcome
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash register operationmerchandise stockinginformation-gathering skillsproblem-solvingproduct knowledgesuggestive sellingcustomer servicehandling customer concernslifting merchandise up to 25 lbsoperating mobile devices
Soft skills
communicationcustomer engagementteam collaborationcourtesyprofessionalismflexibilityadaptabilityactive listeninginterpersonal skillstime management
