Five Below

Sales

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Sales Associate

Director

• Act with integrity and honesty. Model servant leadership
• Balance short-term needs with long-term goals/objectives
• Build High Talent Crew
• Ensure people feel cared for and connected to each other and foster a culture that values inclusion and diversity.
• Present facts clearly, coach effectively, and actively listen to inspire trust and respect of direct reports.
• Lead a regional team of district managers (DMs) with a focus on engagement and performance.
• Continually build capability by coaching DMs through problem-solving and decision-making processes
• Generate a strong talent pipeline, hire quality candidates, prioritize training and development, mitigate human resources issues, and foster retention.
• Provide an exceptional employee experience by identifying opportunities for and approving promotions, while also taking disciplinary action, including terminations, as needed.
• Grow and develop team of DMs while building pipelines for future DM talent within the districts.
• Equip and empower DMs to make strategic and tactical decisions that increase employees engagement and positively impact the bottom line.
• Visit stores regularly to observe store performance and work environment in order to provide feedback and recognition to store managers and DMs.
• Communicate proactively with DMs and store managers to support their effective implementation of directives, policies and procedures.
• Create buy-in from direct reports to adopt change—inviting input and ideas, while establishing clear expectations about the path forward.
• Demonstrate advanced application of business acumen and make data-driven decisions resulting in positive outcomes for the region
• Translate and communicate a clear, compelling company vision to the team that empowers them to meet or exceed company objectives.
• Work cross-functionally with corporate leaders to advocate for resources, solve problems, improve processes, and enhance store performance
• Build strong relationships and work closely with corporate business partners (i.e., HR, finance, real estate, construction, etc.) to capitalize on business opportunities
• Analyze critical business results and regularly visit stores to drive greater performance among the DMs in your region
• Leverage reports and metrics to make decisions that drive sales, improve the customer experience, and increase profitability
• Drive accountability and ensure attainment of budget by controlling expenses, protecting company assets, driving sales, and maximizing profit margin
• Strategically plan for operational enablement of revenue growth
• Collaborate with, and provide helpful feedback to, regional support team
• Listen carefully and prioritize interactions with associates at many levels within the region to stay informed of and proactively support regional needs
• Encourage and empower regional team members to experiment and pilot more effective ways of working
• Achieve results without compromising quality or integrity of work and adhere to company policies and local, state and federal laws
• Create and sustain a sales culture that achieves regional business performance results.
• Ensure exceptional customer experiences through the application of the Five Below service model
• Strategically assess districts and coach leaders within district to drive consistency of customer experience and incremental sales growth
• Perform other duties as needed

Regional Director

Manager

• Build a Culture of Working Back from the Customer: lead a growth-oriented sales culture and ensure exceptional customer experiences
• Lead execution and maintenance of all company merchandising and operational standards ensuring consistency with Brand Standards
• Hire, train, coach, and engage employees; inspire accountability and provide feedback
• Partner with District Manager and HR on employee relations, coaching/counseling, and performance documentation
• Maintain a safe store environment and execute talent plans for recruitment and succession
• Analyze daily, weekly, monthly business results and leverage reports (sales, customer experience, profitability, shrink, payroll, staffing) to drive performance
• Develop and manage payroll budgets and crew schedules
• Oversee receiving, stocking procedures, physical inventory, and merchandise flow
• Perform store maintenance tasks (taking out garbage, sweeping, cleaning bathrooms, maintaining stock room)
• Ensure compliance with Five Below SOPs, company policies, and applicable laws
• Perform other duties as assigned

Store Manager

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates
• Manages the entire process of opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring everything is in place for smooth daily operation
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing urgent issues
• Helps oversee the daily activities of all store associates, ensuring effective performance and excellent customer service
• Supports the onboarding and ongoing training of associates in store policies, product knowledge, and operational procedures
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service
• Executes the market plan by arranging products and signage according to corporate guidelines and ensuring promotional materials are updated regularly
• Ensures the execution of company Inventory Integrity process

Merchandise Manager

Customer Support

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Customer Experience Manager

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.
• Essential job functions include operating the cash register, moving and stocking merchandise, ascending/descending ladders, and frequent customer and team communication.

• Build a Culture of Working Back from the Customer: Lead a growth-oriented sales culture to achieve store business performance results
• Ensure exceptional customer experiences through the application of the Five Below service model
• Lead execution and maintenance of all company merchandising and operational standards
• Develop a High Performing Crew: Hire and engage talented employees, ensure people feel cared for and connected, provide training, coaching, and feedback
• Partner with District Manager and HR for employee coaching/counseling, performance documentation and employee relations
• Maintain a safe environment for customers and crew
• Drive a Consistent Business: Analyze business results, leverage reports and metrics, manage payroll budgets and crew schedules
• Ensure execution of financial management controls, receiving, stocking, physical inventory, and merchandise flow
• Perform store maintenance and ensure compliance with SOPs
• Review corporate communications and achieve results while adhering to company policies and laws

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service
• Executes the market plan by arranging products and signage according to corporate guidelines and ensuring promotional materials are displayed and updated regularly
• Ensures the execution of company Inventory Integrity process

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates
• Manages the entire process of opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring smooth daily operation
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing urgent issues
• Helps oversee daily activities of all store associates and supports onboarding and ongoing training
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service
• Executes the market plan by arranging products and signage according to corporate guidelines and ensures execution of company Inventory Integrity process

• Oversee receiving, unpacking, and organizing new stock to ensure items are quickly and efficiently placed on the sales floor
• Manage setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are highlighted per corporate guidelines
• Manage opening and closing of the store, including securing cash, locking doors, setting alarms, and ensuring smooth daily operation
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues
• Oversee daily activities of all store associates and ensure excellent customer service
• Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service
• Execute the market plan by arranging products and signage according to corporate guidelines and ensuring promotional materials are updated
• Ensure the execution of company Inventory Integrity process

• Greet and assist customers promptly; approach and acknowledge customers immediately
• Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations
• Engage in suggestive selling and stay informed on product availability
• Promote store events and promotions to enhance shopping experience and drive sales
• Resolve customer concerns and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges
• Regularly inform management about merchandise restocking, service requirements, and customer feedback
• Collaborate with the team to achieve overall store and company objectives
• Operate cash register and handle transactions
• Move, retrieve, and put away merchandise; perform stocking duties including ascending/descending ladders
• Communicate with customers, managers, and coworkers by phone and face-to-face
• Follow email and printed instructions for merchandise layouts, schedules, and standard operating procedures
• Work a flexible schedule including days, evenings, weekends, and possible overnight shifts/travel

• Ensures all crew members are Wowing the Customer through personal contact with customers
• Trains the crew on the B.E.S.T. customer service experience; ensures fast, friendly checkout experience
• Lead assigned store to achieve and maintain customer service score goals provided by the District Manager
• Lead front end operations and ensure front end merchandising (candy, soda, snacks) meet brand standards
• Ensure front-end equipment is working and associates are trained to include services where applicable
• Responsible for opening and closing procedures, store cleanliness, recovery, and keeping store ready for customers
• Perform store manager duties in their absence
• Partner with the store manager to recruit, train, coach, develop and supervise all crew members
• Review corporate communications and react accordingly
• Partner with store leadership in merchandising procedures and World Recovery
• Perform store maintenance including taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service
• Executes the market plan by arranging products and signage according to corporate guidelines and ensuring promotional materials are displayed properly and updated regularly
• Ensures the execution of company Inventory Integrity process

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.
• ESSENTIAL JOB FUNCTIONS
• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

• Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted
• Manages the entire process of opening or closing the store, including securing cash, locking doors, and setting alarms
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing urgent issues
• Helps oversee the daily activities of all store associates and supports onboarding and ongoing training
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service
• Executes the market plan by arranging products and signage according to corporate guidelines and ensures promotional materials are displayed and updated
• Ensures the execution of company Inventory Integrity process

Human Resources

• Resolve I-9 E-Verify issues and follow-up with Store Managers via Zendesk as needed
• Run routine reports on incomplete onboarding and follow up via Zendesk as needed
• Audit Sections 1, 2 & 3 of form I-9 for accuracy and follow up as necessary
• Answer questions regarding onboarding requirements
• Carry out other duties as assigned
• Primary Systems: Workday, E-Verify, Equifax, Zendesk, Excel
• Schedule: 100% Remote; Total weekly hours = 40; Mon, Tues & Thurs 9am–5pm; Sat & Sun 8 hrs/day (flexible)

HR Compliance, Temp

Build a Culture of Working Back from the Customer: Ensure exceptional customer experiences through the application of the Five Below service model that empowers crew to say yes to customers. Create and sustain a sales culture that achieves district business performance results. Lead execution of and follow up on all company merchandising and operational standards through close monitoring of merchandise flow and sell through. Challenge and equip store managers to creatively anticipate the needs of the customer and understand the why behind the what.
Develop a High Performing Crew: Attract. lead and develop teams that are ambassadors of Five Below’s culture. Regularly visit stores to learn from and recognize leaders who are driving business performance and to coach and develop leaders who need support. Present facts clearly, coach effectively, and actively listen to inspire trust and respect of direct reports. Ensure people feel cared for and connected to each other and foster a culture that values inclusion and diversity. Execute a talent strategy that attracts quality candidates and retains the best talent to make Five Below an employer of choice. Foster career growth through individual goal and development planning and performance coaching. Partner with Store Managers and Human Resources for employee coaching / counseling, performance documentation and employee relations matters. Develop a peer network internally and externally to build strong recruitment pipelines and succession plans for your district. Inspire accountability by providing training, coaching, and consistent feedback to your team.
Drive a Consistent Business: Lead district to deliver sustained business performance and productivity. Clearly communicate Five Below’s vision for the crew that empowers them to meet or exceed company objectives. Leverage reports and metrics to make decisions that positively impact sales, customer experience, profitability, shrink, payroll, and staffing. Equip store managers with business acumen, including a focus on financial management issues, critical controls and adherence to company policy. Analyze daily, weekly, monthly business results and store visits to pursue ways to drive greater performance level of direct reports. Build strong relationships and work closely with corporate business partners (i.e., HR, visual operations, asset protection, etc.) to capitalize on business opportunities. Achieve results without compromising quality or integrity of work and adhere to company policies and local, state, and federal laws.
The Five Below Way: Wow our customers: Put the customer first and make a difference in people’s lives. Unleash your passion: Check your ego at the door and do what you say you will do. Hold the penny hostage: Treat Five Below like your own business, control expenses, and hire talent that will do the same. Achieve the Impossible: Set the bar high for self and team and outperform expectations. Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts.