Account Manager
Brilliant
Account Coordinator
FitzMark
full-time
Posted on:
Location Type: Office
Location: Chattanooga • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Communicate professionally and effectively over the phone, via email, and in-person to all customers and team members
- Create loads for assigned customers in our Transportation Management System
- Coordinate and schedule pickups and deliveries
- Utilize Transportation Management System to enter bids and notate customer communication
- Proactively deliver tracking updates to customers
- Grow current accounts through account penetration and sales of additional services
- Utilize our Transportation Management System to enter tracking information
- Service multiple customers accounts concurrently, often meeting deadlines
- Continuously build and increase your industry knowledge
Requirements
- High School Diploma Required
- Bachelor’s Degree In Related Field Preferred
- Minimum of 1-year Customer Service Experience or Third-Party Logistics Experience is a Plus
- Previous Sales Experience is a Plus
- Ability to develop and maintain ongoing relationships with accounts
- Strong negotiation and persuasive skills
- Sense of urgency when resolving customer issues
- Attention to detail without sacrificing accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Proficient in Excel and Outlook
- Professional phone skills
- Exceptional communication, both written and verbal
Benefits
- Paid Industry Training
- On-Site Gym (Indianapolis, Chattanooga, Birmingham)
- Comprehensive Benefits Packet (Medical, Vision, Dental)
- Company Provided Life Insurance + Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Casual Dress Code
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Service ExperienceThird-Party Logistics ExperienceSales ExperienceNegotiation SkillsPersuasive SkillsAttention to DetailTask ManagementTransportation Management SystemExcelOutlook
Soft skills
Professional CommunicationRelationship DevelopmentSense of UrgencyAccuracyMulti-taskingWritten CommunicationVerbal Communication
Certifications
High School DiplomaBachelor’s Degree in Related Field
