Call Center Representative, Bilingual
Community Dental Partners
Customer Care Representative
Element Fleet Management
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$51,800 - CA$71,200 per year
Job Level
Junior
About the role
- Provide service to customers via telephone and/or electronically
- Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues
- Strive for first call resolution
- Exhibit applicable empathy during each call ensuring a superior customer experience
- Meet personal/team qualitative and quantitative targets
- Work effectively in a team environment, and when needed provide back-up support for administrative tasks
- Attend in-office trainings, meetings, and events as needed
Requirements
- High School Diploma
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency
- Ability to learn and navigate new software quickly
- Professional communication with customers via telephone and email
- 1+ years of customer service experience
- Ability to work effectively with others and contribute to team task accomplishments
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to work full-time 5 days per week, which will include one weekend day
- Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection
- College/University degree preferred
- Contact center experience preferred but not needed
