Fiserv

Scrum Master

• Lead Scrum Masters managing a portfolio of work across multiple Agile teams and delivery efforts
• Support a critical modernization initiative in service of EFTPS modernization and expanded delivery capability
• Facilitate Agile ceremonies, team planning, and execution activities to promote predictable delivery and continuous improvement
• Partner with stakeholders, technology teams, and delivery leaders to manage dependencies, escalate risks, and remove blockers
• Provide senior-level Agile leadership in a Scrum Master Advisor II capacity for complex, billable program work

Lead Scrum Master

Account Executive

• Travel within the greater area to introduce Clover to merchants.
• Proactively generate leads in a dynamic business-to-business environment, leveraging our extensive network of partnerships and other referral sources.
• Cultivate strong client relationships and expand portfolios through strategic consulting and relationship management.
• Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike.

Sales Representative

Proposal Manager

• Collaborate with the deal team, including sales, proposal personnel, SMEs, and executive leadership, to complete and respond to various RFPs for merchants, financial institutions, and government entities
• Perform a detailed analysis of RFPs, prepare compliance matrices, outlines, and schedules
• Manage multiple, concurrent complex proposal efforts and teams simultaneously
• Identify, organize, and coordinate proposal resources, ensuring the completion of all assignments
• Develop original, customized content that reflects the approach and bolsters the Fiserv advantages
• Lead proposal teams in discussions on proposal win themes, value propositions, and other strategic messages
• Write detailed responses that convey the solution capabilities and advantages in language and concepts easily understood by others, with proper grammar and mechanics, and editing/revising skills

Lead Proposal Manager

• Be the Catalyst for Growth: Travel across the assigned territory to bring Clover’s cutting-edge solutions to merchants, sparking success wherever you go.
• Turn Leads Into Legacy: Proactively generate leads and expand your portfolio in a fast-paced, business-to-business environment.
• Consult. Solve. Transform: Act as a strategic advisor to merchants, tailoring solutions that help them grow, adapt, and thrive in a competitive marketplace.
• Elevate Excellence: Embody Fiserv’s core values by fostering authentic connections and maintaining the highest ethical standards.

Consultant

• Drive growth within the healthcare vertical
• Focus on medical, dental, and specialty practices
• Acquire new business and expand existing relationships
• Deliver tailored payment and SaaS solutions
• Partner with healthcare providers to modernize payment ecosystem

Practice Pay Business Consultant

• Drive growth within the healthcare vertical, focusing on medical, dental, and specialty practices.
• Responsible for acquiring new business, expanding existing relationships, and delivering tailored payment and SaaS solutions.
• Partner with healthcare providers to modernize their payment ecosystem through innovative solutions like Clover and PracticePay.

Business Consultant

• Drive growth within the healthcare vertical, focusing on medical, dental, and specialty practices.
• Responsible for acquiring new business, expanding existing relationships, and delivering tailored payment and SaaS solutions.
• Operate in a fast-paced, consultative sales environment, partnering with healthcare providers to modernize their payment ecosystem.

Operations

• Lead the operational client experience strategy for Direct Express cardholder servicing, including defining priorities, success metrics, and governance to deliver consistent performance and stability.
• Own senior-level vendor management, including performance accountability, corrective action governance, and escalation management across multiple partners.
• Lead major incident response and problem management, including executive communication, root-cause leadership, and sustained remediation to prevent recurrence.
• Lead client governance and service review cadences, providing clear performance narratives, risks, and recommendations aligned to client outcomes.
• Partner with technology, product, and risk/compliance leaders to drive strategic operational improvements, readiness for releases, and continuous optimization of the servicing model.
• Own external SLA/SLR commitment tracking, ensuring adherence to contractual and regulatory obligations, and proactively identifying risks or gaps in service delivery.
• Lead metrics design, KPI development, and performance tracking, including call center, servicing, and vendor performance indicators.
• Drive complaints reporting and analytics, with a strong focus on Fiscal Service and agency-related complaint trends, root cause insights, and remediation opportunities.
• Leverage advanced analytics and automation tools (Power BI, Power Automate) to build dashboards, automate workflows, and integrate data across multiple systems of record to support operational decision-making and performance management.

Operations Business Manager

Customer Success Manager

• Own operational performance management for Direct Express cardholder servicing, including trend analysis, action planning, and follow-through to improve service levels and client outcomes.
• Lead vendor management activities (performance reviews, issue resolution, corrective actions) in partnership with internal stakeholders.
• Drive incident and problem management for operational events, including coordination of response, communication updates, post-incident reviews, and remediation tracking.
• Lead development and maintenance of operational documentation (runbooks, procedures, knowledge base) and ensure servicing teams are trained and prepared for changes.
• Build and deliver client-ready reporting and insights; support business reviews and governance routines with clear narratives and recommendations.
• Partner with product, technology, and risk/compliance stakeholders to evaluate operational impacts, escalate risks, and implement mitigations.
• Manage and track internal SLAs, ensuring adherence to service commitments, identification of performance gaps, and execution of corrective actions.
• Oversee settlement-related operational processes, ensuring accuracy, timeliness, reconciliation, and alignment with financial and regulatory controls.
• Monitor and manage operational file processes, including file intake, processing, validation, and issue resolution across systems and partners.

Client Experience Specialist

Solutions Engineer

• Design and implement our cloud-based service platform
• Make architectural decisions around our use of Kubernetes and the surrounding ecosystem
• Work with developers who utilize the platform and incorporate their feedback to evolve it
• Help your teammates grow through better processes, practices and technical guidance
• Scale systems sustainably through automation and contribute changes that improve reliability and velocity
• Evaluate and implement new technological solutions through proof of concept and drive to completion
• Be part of a recurring production support on call rotation
• Conduct blameless postmortems for incidents and diligently follow through with remediations
• Manage large scale and demanding infrastructure needs

Tech Lead, Solutions Architecture – Kubernetes

• Ensure high reliability and performance for applications while supporting new feature development
• Perform schema changes without downtime in a growing sharded database environment
• Manage data migrations between shards and create new clusters to support growth
• Resolve performance issues through analysis and optimization
• Automate routine DBA tasks to improve efficiency and reliability
• Support development of new features in both RDBMS and NoSQL environments

Tech Lead, Solutions Architecture – MySQL DBA

Auditor

• Manage the audit lifecycle for assigned audits, including planning, executing fieldwork, scheduling interviews, and conducting audit tests.
• Conduct walkthroughs, develop scope documents, and map control matrices to frameworks such as COSO and NIST.
• Apply internal audit methodology and standards throughout the audit process, including risk assessment and control evaluation.
• Document audit findings, prepare workpapers and audit reports, and present results to management.
• Provide recommendations to improve processes and mitigate risks and lead remediation follow-up activities.
• Prepare for and lead internal and external status meetings; direct and review the work of Staff Auditors to identify risks and dependencies and ensure timely, quality deliverables.
• Contribute to the continuous professional development of audit staff and to improvements in audit methodology and tools.

Senior IT Auditor

Vice President

• Lead cloud strategy, enterprise architecture, and cloud enablement for government solutions programs.
• Drive end-to-end modernization planning and execution, including target-state architecture, migration strategy, platform design, cloud operating models, and governance.
• Partner with client stakeholders, delivery leaders, engineers, and business teams to build actionable roadmaps across cloud adoption, DevOps, CI/CD, and operational transformation.
• Establish architecture standards, design principles, and controls that support security, compliance, resiliency, scalability, data management, and operational excellence in a regulated environment.
• Serve as the senior technology leader for a critical, client-approved role, ensuring alignment, delivery momentum, and measurable progress against key program milestones.

Vice President – Enterprise Cloud Strategy

Product Manager

• Manage and deliver the product roadmap execution plan and strategic initiatives to drive the enhancement and development of our cardholder management solutions leveraging market trends, client/consumer focused design thinking, compliance requirements, and client feedback.
• Partner with technology teams to design SDKs and frontend modules that are secure, scalable, and easy for financial institutions to integrate.
• Work closely with financial institution clients to understand their digital transformation needs and align solutions accordingly.
• Coordinate with design teams and technical partners to ensure seamless user experiences and strong developer documentation.
• Define success metrics and monitor adoption, usage, and customer feedback to drive continuous improvement.
• Develop expertise in the intricacies of our product's technical aspects, including client application onboarding, API integration, and troubleshooting.
• Work as the primary interface between the product and technology teams to analyze and validate business requirements and help define functional solutions.

Product Manager, Cardholder Experiences

Full-stack Engineer

• Define and implement solution architecture for Modern, Robust Client facing Web applications.
• Design, develop, deploy Web application using Typescript, React, Node.js 22, Tailwind CSS, pnpm, Nginx, Docker
• Effective usage of AI for Software Engineering – Design/Coding/Code review/Debugging
• Hands-on working experience in Azure, AFD, Apache, Reverse proxy configurations and Containerization
• Collaborate in Agile/Scrum delivery model with product managers, clients and engineering teams.
• Contribute to CI/CD and DevSecOps practices to enable repeatable, secure deployments.
• Apply design patterns and algorithmic approaches to improve reliability, maintainability, readability and performance.
• Troubleshoot and operate within complex IT environments, including networking, security and performance considerations.
• Cloud migration and platforms experience (Azure, PCF, OpenShift, AWS).

Lead Scrum Master

Sales Representative

Lead Proposal Manager

Sales Representative

Practice Pay Business Consultant

Business Consultant

Practice Pay Business Consultant

Operations Business Manager

Client Experience Specialist

Tech Lead, Solutions Architecture – Kubernetes

Tech Lead, Solutions Architecture – MySQL DBA

Senior IT Auditor

Vice President – Enterprise Cloud Strategy

Product Manager, Cardholder Experiences

Software Development Engineer – Advisor I