Fiserv

Account Manager

• Establish and maintain relationships with senior executives and decision-makers across assigned credit union client organizations
• Assess client business objectives, operational priorities, and growth opportunities to position Fiserv solutions that address their needs
• Build and maintain annual account plans that incorporate input from multiple internal stakeholders and define measurable actions for client success
• Partner with business unit and corporate leaders to coordinate resources, resolve issues, and advance strategic client initiatives
• Drive retention and growth by supporting service agreement renewals, identifying expansion opportunities, and developing formal proposals for additional products and services
• Monitor client satisfaction, communicate insights to internal partners, and recommend actions that improve the client experience and business outcomes
• Promote participation in Fiserv conferences, user groups, and other engagement opportunities that strengthen client partnership and product adoption

Relationship Manager – Credit Union Solutions

Engineer

• Drive modernization of legacy mainframe applications (Assembler and COBOL) with a strong focus on developer experience (DX), automation, and DevOps adoption
• Design and implement CI/CD pipelines for mainframe workloads, integrating legacy systems into modern DevOps and platform engineering practices
• Enable AI‑assisted development and modernization, including the use of AI for code analysis, refactoring, documentation, test generation, and modernization acceleration
• Partner with platform, DevOps, and SRE teams to embed observability, reliability, and security into modernized mainframe applications
• Capture and codify legacy system knowledge to enable AI‑driven insights and ensure knowledge is accessible to the next generation of engineers
• Serve as a technical leader and advocate for modern engineering practices on the mainframe, mentoring teams and helping shift culture toward automation‑first and continuous delivery models

Senior Mainframe Development Engineer

Backend Engineer

• Lead the design, development, and implementation of software applications to support Fiserv's business goals.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Perform coding, testing, and debugging of applications to ensure optimal performance and reliability.
• Maintain and improve existing codebases and lead peer review processes.
• Mentor junior developers and provide technical guidance to enhance team capabilities.

Senior Java Software Engineer

Solutions Engineer

• Design end-to-end solution architectures across application, integration, data, security, and infrastructure layers for merchant services initiatives
• Architect solutions using Microsoft Azure native services across compute, integration, data, networking, security, and observability domains
• Define reference architectures for cloud-native and hybrid solutions based on functional and non-functional requirements using microservices, API-first, and event-driven design patterns
• Partner with engineering teams to translate architecture into buildable solutions through design reviews, proof of concept activities, technical guidance, and delivery support
• Collaborate with infrastructure, network, and information security teams on design validation, implementation planning, and operational readiness activities
• Ensure solutions are secure by design, cost-aware, resilient, and operable in production environments
• Support modernization of legacy platforms into cloud-native, microservices-oriented architectures

Azure Cloud Solutions Architect

IT Support

• Define and drive the enterprise technology vision for Issuer Solutions
• Provide strategic leadership across enterprise architecture, platform engineering, and delivery execution
• Own architecture direction and platform standards
• Lead large-scale architecture-driven transformation initiatives
• Participate in project planning and oversee development and delivery
• Support a culture that rewards success and promotes collaboration
• Ensure investment in appropriate documentation for the platforms
• Leverage off-shore resourcing effectively

VP of Information Technology – Enterprise Architecture

QA Engineer

• Perform thorough penetration testing across web applications, RESTful APIs, mobile applications (iOS/Android), and thick clients using manual and automated techniques to identify and exploit vulnerabilities.
• Develop and implement advanced penetration testing strategies, frameworks, and test plans tailored to different application architectures.
• Lead security assessments, execute exploit development and proof-of-concept creation, and validate remediation effectiveness.
• Provide technical guidance on remediation, secure coding practices, and risk mitigation to development and product teams.
• Monitor and respond to application security incidents; conduct root-cause analysis and drive corrective actions.
• Research and apply emerging tools, techniques, and threat intelligence to continuously improve testing coverage and automation.
• Mentor and support team members, promoting a culture of application security engineering and secure SDLC integration.

Senior Penetration Tester

• Lead the design, implementation, and maintenance of robust infrastructure solutions to meet organizational needs.
• Optimize infrastructure performance, troubleshoot issues, and ensure high availability and reliability.
• Collaborate with cross-functional teams to align infrastructure architecture with enterprise goals.
• Conduct regular system audits and provide recommendations for upgrades and improvements.
• Stay updated with the latest infrastructure technologies and trends to drive continuous improvement.

Senior Solutions Delivery Engineer, Windows

Business Intelligence Analyst

• Design, develop, test, and deploy interactive dashboards and visual reports using Power BI
• Create and maintain Power BI dataflows, measures, calculated columns, and detailed analytics in support of business needs
• Implement row-level security, tabular models, and other multidimensional data models to ensure accurate and secure data access
• Design and develop paginated reports that meet enterprise reporting and regulatory requirements
• Translate business requirements into technical specifications, including solution design and implementation timelines
• Define and monitor key performance indicators (KPIs) with clear objectives and ongoing performance measurement
• Analyze complex data sets and present findings through reports and visualizations that support decision-making
• Enhance and optimize existing business intelligence solutions by redefining data models, calculations, and visualizations based on feedback and performance

Business Intelligence Developer, Power BI

Infrastructure Engineer

• The Cloud Operations Tech Lead provides technical leadership, operational continuity, and escalation support for Fiserv’s enterprise multi-cloud operations across AWS, Azure, and GCP.
• Serve as the technical lead and escalation point for Cloud Operations Engineers (L1) and SREs.
• Manage resource scheduling and rotational coverage to ensure Shift continuity and operational objectives are met.
• Provide shift to shift continuity, ensuring clear handoffs, consistent decision making, and risk awareness.
• Act as the final technical authority during complex or high severity incidents.
• Ensure operational consistency across regions, shifts, and teams.
• Lead and coordinate response to major incidents, service outages, and degraded service conditions.
• Drive real-time troubleshooting, impact assessment, and recovery efforts.
• Ensure incidents are escalated appropriately and resolved efficiently.
• Facilitate and review post-incident reviews, root cause analysis, and corrective actions.
• Track recurring issues and ensure they are addressed through automation or engineering fixes.
• Mentor Cloud Operations Engineers and SREs on:
• Cloud infrastructure fundamentals.
• Incident response and escalation best practices.
• SRE concepts (reliability, toil reduction, automation).
• Support skill development and readiness for progression from Cloud Operations Engineer → Cloud Site Reliability Engineer SRE.
• Promote operational excellence, accountability, and a blameless culture.
• Enforce adherence to runbooks, SOPs, change management, and security policies.
• Review and approve operational procedures and runbook updates.
• Identify gaps in operational coverage, tooling, or documentation.
• Drive standardization and continuous improvement across cloud operations.
• Partner with SRE and Platform Engineering teams to:
• Reduce manual toil.
• Expand automation and auto remediation.
• Improve monitoring, alerting, and observability.
• Identify recurring operational patterns suitable for automation.
• Ensure automation is safe, documented, and consistently executed.
• Collaborate closely with:
• Application and product engineering teams.
• Platform engineering.
• Security and compliance teams.
• Vendors and cloud service providers.
• Act as the operations representative in technical discussions impacting reliability and supportability.
• Communicate operational risks, trends, and improvement opportunities to leadership.

Advisor, Infrastructure Engineering

Full-stack Engineer

• Develop and maintain software solutions using Java, Spring framework, and Spring Boot.
• Utilize tools like GITHUB, JIRA, and Docker to streamline the development lifecycle.
• Engage in Integration Testing of APIs using tools like Postman, JMeter.
• Work on database solutions and integrations with Oracle.
• Design and implement full-stack solutions, focusing on digital, mobile systems, API, and micro-services.
• Play a key role in our cloud migration strategy and its implementation.
• Collaborate closely with cross-functional teams in an Agile development environment.

Software Development Engineer – Advisor I

Product Manager

• Be responsible for conception through end-of-life ownership for a specific product (Network Tokenization)
• Design, track, and deliver detailed technical reporting and data analysis on product performance
• Drive product development and improvements including road map and statement of direction development
• Lead the expansion of the Security and Fraud product portfolio across EMEA
• Develop business cases to support new product recommendations
• Manage product development lifecycle from concept, design, testing, and production deployment

General Counsel

• Provide business and product legal support for the Merchant Solutions business.
• Independently draft and negotiate complex client, partner, and other commercial agreements.
• Interact with and advise executive management on business, contractual, and risk matters.
• Actively engage with subject matter specialists from finance, audit, tax, regulatory, privacy, and technology.
• Maintain knowledge of industry best practices, applicable laws, rules, and regulations.

Managing Counsel, Merchant

• Draft and negotiate commercial agreements.
• Advise on legal, contractual, and risk matters.
• Partner with product teams on commercialization of new financial technology products.
• Provide legal consultation and advice on strategic initiatives, technology projects, and dispute resolution.
• Collaborate with corporate specialists from credit, risk, finance, audit, tax, regulatory compliance, privacy, intellectual property, and technology teams on matters impacting the Merchant Solutions division.

Counsel

Database Administrator

• Administer, maintain, and optimize database systems to support high availability, performance, and reliability
• Monitor database performance, analyze issues, and implement changes including patches, upgrades, and configuration improvements
• Partner with application development and infrastructure teams to support efficient database design and improve application performance
• Execute backup, recovery, and restoration processes to protect data and support business continuity requirements
• Apply database security controls, maintain data integrity, and support compliance with established standards and operational procedures
• Develop, document, and follow database administration processes, standards, and support procedures

Relationship Manager – Credit Union Solutions

Relationship Manager – Credit Union Solutions

Senior Mainframe Development Engineer

Senior Java Software Engineer

Azure Cloud Solutions Architect

VP of Information Technology – Enterprise Architecture

Senior Penetration Tester

Senior Solutions Delivery Engineer, Windows

Business Intelligence Developer, Power BI

Advisor, Infrastructure Engineering

Software Development Engineer – Advisor I

Product Manager

Managing Counsel, Merchant

Counsel

Database Administrator, Advisor I