Advisor, Infrastructure Engineering

Fiserv

Cloud Operations Tech Lead providing technical leadership for multi-cloud operations across AWS, Azure, and GCP at Fiserv. Ensuring operational continuity and mentoring teams for incident resolution.

Posted 4/29/2026full-timeBengaluru • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

The Cloud Operations Tech Lead provides technical leadership, operational continuity, and escalation support for Fiserv’s enterprise multi-cloud operations across AWS, Azure, and GCP.
Serve as the technical lead and escalation point for Cloud Operations Engineers (L1) and SREs.
Manage resource scheduling and rotational coverage to ensure Shift continuity and operational objectives are met.
Provide shift to shift continuity, ensuring clear handoffs, consistent decision making, and risk awareness.
Act as the final technical authority during complex or high severity incidents.
Ensure operational consistency across regions, shifts, and teams.
Lead and coordinate response to major incidents, service outages, and degraded service conditions.
Drive real-time troubleshooting, impact assessment, and recovery efforts.
Ensure incidents are escalated appropriately and resolved efficiently.
Facilitate and review post-incident reviews, root cause analysis, and corrective actions.
Track recurring issues and ensure they are addressed through automation or engineering fixes.
Mentor Cloud Operations Engineers and SREs on:
Cloud infrastructure fundamentals.
Incident response and escalation best practices.
SRE concepts (reliability, toil reduction, automation).
Support skill development and readiness for progression from Cloud Operations Engineer → Cloud Site Reliability Engineer SRE.
Promote operational excellence, accountability, and a blameless culture.
Enforce adherence to runbooks, SOPs, change management, and security policies.
Review and approve operational procedures and runbook updates.
Identify gaps in operational coverage, tooling, or documentation.
Drive standardization and continuous improvement across cloud operations.
Partner with SRE and Platform Engineering teams to:
Reduce manual toil.
Expand automation and auto remediation.
Improve monitoring, alerting, and observability.
Identify recurring operational patterns suitable for automation.
Ensure automation is safe, documented, and consistently executed.
Collaborate closely with:
Application and product engineering teams.
Platform engineering.
Security and compliance teams.
Vendors and cloud service providers.
Act as the operations representative in technical discussions impacting reliability and supportability.
Communicate operational risks, trends, and improvement opportunities to leadership.

Requirements

What you’ll need

8+ years of experience in Cloud Operations, SRE, Infrastructure Engineering, or Production Support
Hands-on experience operating enterprise environments in AWS, Azure, and/or GCP
Strong background in:
Incident management and escalation
Cloud infrastructure (compute, networking, storage, IAM)
Monitoring and observability
Proven ability to lead technical teams during incidents
Experience mentoring engineers in operational and reliability practices
Strong written and verbal communication skills
Ability to operate effectively in a 24×7 global operations model

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWSAzureGCPincident managementcloud infrastructuremonitoringobservabilityautomationroot cause analysisSRE concepts

Soft Skills

technical leadershipmentoringcommunicationoperational excellencerisk awarenesscollaborationdecision makingaccountabilitycontinuous improvementblameless culture