First Help Financial

Attorney

• Design and own the qualification criteria that determine which accounts with a defiance balance are eligible for legal escalation.
• Monitor the legal escalation pipeline to confirm the right accounts are being worked and the criteria are being applied accurately.
• Review and approve all settlement letter content before any mail is sent.
• Review and approve the deficiency collection contact script and settlement authority structure before they are used with borrowers.
• Own the legal and compliance reporting within the collections KPI package.
• Complete FDCPA and UDAAP review of consumer-facing components before launch and provide sign-off.
• Build and maintain a state-by-state legal viability map for deficiency collections across the portfolio.
• Ensure all deficiency collection approaches across borrower segments are anchored to loan attributes, not internal product or program classification.
• Manage bankruptcy filings across the portfolio.
• Coordinate responses with compliance on CFPB inquiries, state attorney general matters, and consumer complaints escalated through regulatory channels.
• Build and deliver compliance training for post charge-off staff before any live account is worked.
• Vet all third-party collection agencies before any account is placed.
• Own the ongoing agency compliance program.
• Oversee third-party BPO partners working post charge-off accounts.
• Lead outside counsel evaluation and selection for the legal escalation pipeline.
• Write and maintain all policies and procedures for the post charge-off collections program.
• Manage active collections-related litigation in coordination with outside counsel.
• Identify process gaps that create legal exposure or leave recovery on the table.
• Serve as the legal and compliance resource for daily questions from collection agents, team leads, and directors.
• Hire and develop direct reports as program volume increases.

Collections Legal and Recovery Compliance Manager

Data Scientist

• Design, develop, validate, and continuously enhance end‑to‑end risk models and scorecards across the credit lifecycle, including Originations, Pricing, Loss Forecasting, Servicing, and Collections.
• Partner closely with Risk, Finance, Product, and Operations teams to translate business problems into analytical solutions that drive measurable outcomes.
• Evaluate and integrate new data sources, features, and modeling approaches, assessing their incremental value, robustness, and impact on risk and profitability.
• Lead what‑if, stress testing, and scenario analyses to support strategic initiatives, new programs, and policy changes.
• Ensure models are interpretable, stable, and production‑ready, balancing predictive power with regulatory and operational constraints.
• Own the ongoing monitoring and performance tracking of models, identifying degradation, bias, or drift and proactively proposing improvements.
• Stay current on regulatory expectations and industry best practices in credit risk modeling, particularly within the auto finance space, and incorporate them into modeling standards and documentation.

Senior Data Scientist – Risk Analytics

QA Engineer

• Build and execute manual and automated test cases.
• Collaborate with other team members, build a long-term quality strategy and drive the successful implementation over time.
• Provide expertise on the grooming, estimating, and testing of the stories in a sprint.
• Support scrum team in the creation of proper test cases.
• Track and report bugs that have been found.
• Manage testing resources as needed to complete the sprint and overall epic goals.
• Develop smoke tests, sanity tests, performance, and reliability testing as needed.
• Provide quality metrics and expert insight into the health of the software.
• Use appropriate quality tools and infrastructure to scale and manage our testing effort.
• Enhance and improve the testing methodology for better results, increased productivity, and higher quality, becoming the QA expert in the team.

Quality Assurance Lead, Contract

Product Manager

• Partner with Subject Matter Experts, operational leaders, and business users to develop a deep understanding of product features, workflows, and business needs.
• Collaborate with product, design, and engineering teams to define and evolve product strategy in the auto finance and loan servicing domain.
• Own and manage the product backlog, ensuring priorities align with business goals and customer impact.
• Write clear, actionable user stories with well-defined acceptance criteria.
• Facilitate backlog grooming, sprint planning, and other Agile ceremonies to drive efficient delivery.
• Act as the primary liaison between stakeholders and engineering teams, ensuring clarity, alignment, and timely decision-making.
• Translate complex business requirements into scalable technical solutions.
• Monitor product performance, gather feedback, and continuously iterate to improve outcomes.
• Work closely with Product Management during the initial 6 to 12 months to ramp up on domain and product knowledge, then take ownership of specific product areas.

Product Owner – Contract

Account Executive

• Build and maintain strong relationships with current and prospective auto dealerships in your territory
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory
• Educate dealerships on our services
• Prospect auto dealerships for future business, including cold-calling
• Weekly travel to dealerships in your designated geography

Territory Sales Representative

Inside Sales

• Follow-up with dealers on all eligible applications after approval.
• Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications).
• Assist the dealer as single point of contact for all communication with internal FHF teams.
• Monitor dealer behavior to pick up red flags for dealer risk.
• Travel required to dealerships based on assigned market needs.
• Support Outside Sales team with specific dealer-related initiatives to increase volume.
• Support Servicing and Collections team to handle dealer complaints or other conflicts.
• Manage the list of open applications to ensure timely follow-ups with dealers.
• Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.

Bilingual Inside Sales Associate

DevOps Engineer

• Ensure the availability, performance, and reliability of the LOS through proactive monitoring and incident response.
• Partner with product and engineering teams to define and maintain SLOs/SLAs, introduce error budgets, and drive accountability.
• Collaborate on architectural improvements aimed at increasing resilience, scalability, and observability.
• Lead incident analysis and postmortems, and implement preventive actions.
• Design, build, and operate infrastructure as code (IaC) using Terraform.
• Improve observability tooling and practices using Datadog, enhancing alerting, tracing, and system dashboards.
• Participate in on-call rotations and respond to production incidents.
• Automate operational processes and promote a DevOps culture across squads.

Senior Site Reliability Engineer – Contract

Bilingual

• You will be using company approved internet databases and phone tools to skip trace and locate customers/collateral and/or other parties to:
• Verify that all funding packages submitted by dealers meet FHF quality standards.
• Conduct phone verification of personal and employment information for prospective clients.
• Verify the veracity of all information provided during application and funding process while screening for possible fraudulent documentation.
• Actively manage incoming emails from dealerships and other departments regarding the loans.
• Be in constant communication with dealerships regarding the status of their funding packages, both through emails and phone calls (inbound and outbound).
• Conduct final funding interviews with prospective clients.
• Assist other funding associates whenever needed.
• Report and discuss with Funding Manager any potential risk flags not previously known.
• Work with the rest of the funding team towards meeting FHF weekly/monthly targets.

Bilingual Funding Associate

Data Engineer

• Lead data engineering delivery to build reliable, scalable pipeline leveraging Snowflake, Sigma and other applications to support complex data analytics and self-service reporting.
• Drive integration with popular tools and services in the broader data warehousing ecosystem.
• Optimize architectural performance across the Data stack by refining execution parameters and enforcing best practice strategies to maximize resource efficiency and throughput.
• Establish and evolve a data governance operating model across data quality, lineage, metadata management, stewardship, cataloging, and lifecycle management.
• Perform advanced code-level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high-scale production workloads.
• Coordinate with internal stakeholders to ensure effective communication, issue resolution, and on-time delivery of projects.
• Participate in weekend and weekday on call rotation.

Senior Data Engineer

Artificial Intelligence

• Partner with Analytics/Insights leaders to identify, size, and prioritize AI-assisted analytics opportunities (e.g., faster analysis, improved forecasting, automated anomaly detection, and narrative insights).
• Own the roadmap for AI adoption within the analytics function, including milestones, dependencies, governance checkpoints, and measurable outcomes.
• Establish an analytics use-case intake process and success metrics to track accuracy/quality, time-to-insight, stakeholder adoption, and incremental insight lift.
• Partner with Data Engineering to deliver analytics-ready datasets (structured and unstructured) with strong quality, lineage, and documentation to support trusted analysis.
• Develop and govern the Cortex Intelligence semantic layer to standardize entities, dimensions, metrics, and business logic for consistent reporting and AI-assisted insights.
• Lead cross-functional delivery (within Analytics and with Data Engineering) for prioritized AI analytics use cases from requirements through launch and iteration (e.g., insight copilots, automated commentary, root-cause exploration, and anomaly detection).
• Drive adoption through enablement (training, office hours, playbooks) and implement safe-response standards for analytics outputs (approved sources, citations as needed, confidence thresholds, and human review/escalation).
• Enable AI/ML for analytical modeling (segmentation, forecasting, propensity/response, experimentation support) with performance monitoring, documentation, and governance.

Senior Manager, Analytics AI Enablement

Territory Sales Representative, Michigan

Chief of Staff

• Act as an advisor and right-hand to executives, managing upward to ensure alignment on priorities and execution
• Drive accountability across leadership teams, ensuring managers and executives meet performance goals and timelines
• Coach and elevate executive effectiveness, improving decision-making, communication, and team performance
• Lead initiatives that enhance executive performance, identifying opportunities and implementing scalable solutions
• Bring structure to ambiguity and fast-paced leadership environments, creating processes that can enable growth and efficiency
• Operate with a sense of urgency, advancing leadership priorities with timeliness and accountability
• Support company leadership transformation efforts, incorporating best practices
• Leverage AI and technology platforms at a leadership level in effort to improve efficiency through automation
• Provide solution-oriented thinking, proactively recommending improvements to our current processes and practices
• Serve as a primary liaison on behalf of executives, managing communications with internal and external stakeholders
• Handle confidential and high-priority matters with professionalism, discretion, and strong judgment
• Manage executive calendars, meetings, and travel logistics, ensuring optimal time management and prioritization
• Prepare meeting materials, agendas, presentations, and executive briefings
• Take meeting notes and translate discussions into actionable follow-ups and deliverables
• Draft, proofread, and manage executive communications including emails, reports, and presentations
• Screen and prioritize incoming communications (emails, calls, requests)
• Maintain the operating rhythm for senior leaders, including meeting cadence, preparation, follow-ups, and communication flow
• Act as an extension of the executive team by helping leaders stay aligned, prepared, and responsive
• Help executives use tools, systems, and AI-enabled workflows to improve effectiveness and reduce administrative friction
• Coordinate communication across executive teams, ensuring collaboration and clarity
• Organize and maintain documentation, reporting systems, and operational workflows
• Work with People Operations to drive the planning and implementation of annual management training initiatives
• Manage expense reporting, filing systems, and documentation with accuracy and compliance
• Coordinate office logistics and vendor relationships as needed
• Assist with special projects, ad hoc requests, and occasional personal tasks for executives

Associate Chief of Staff

• Build and maintain strong relationships with current and prospective auto dealerships in your territory.
• Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory.
• Educate dealerships on our services.
• Prospect auto dealerships for future business, including cold-calling.
• Weekly travel to dealerships in your designated geography.

Bilingual Territory Sales Representative

Payroll

• Process payroll for hourly, salaried, and 1099 employees
• Maintain payroll documentation in accordance with compliance requirements
• Administer employee benefit programs
• Coordinate with payroll and benefits vendors
• Conduct quarterly audits of state tax and unemployment accounts
• Provide payroll and benefits reporting as needed

Collections Legal and Recovery Compliance Manager

Senior Data Scientist – Risk Analytics

Quality Assurance Lead, Contract

Product Owner – Contract

Territory Sales Representative

Bilingual Inside Sales Associate

Senior Site Reliability Engineer – Contract

Bilingual Funding Associate

Senior Data Engineer

Senior Manager, Analytics AI Enablement

Territory Sales Representative, Michigan

Associate Chief of Staff

Territory Sales Representative

Bilingual Territory Sales Representative

Payroll & Benefits Associate