Bilingual Funding Associate

First Help Financial

Funding Associate ensuring loan packages meet quality standards for First Help Financial. Providing high quality support to dealer partners and actively managing communications and loan verifications.

Posted 5/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

You will be using company approved internet databases and phone tools to skip trace and locate customers/collateral and/or other parties to:
Verify that all funding packages submitted by dealers meet FHF quality standards.
Conduct phone verification of personal and employment information for prospective clients.
Verify the veracity of all information provided during application and funding process while screening for possible fraudulent documentation.
Actively manage incoming emails from dealerships and other departments regarding the loans.
Be in constant communication with dealerships regarding the status of their funding packages, both through emails and phone calls (inbound and outbound).
Conduct final funding interviews with prospective clients.
Assist other funding associates whenever needed.
Report and discuss with Funding Manager any potential risk flags not previously known.
Work with the rest of the funding team towards meeting FHF weekly/monthly targets.

Requirements

What you’ll need

Demonstrated historical career stability.
Spanish/Portuguese fluency.
Minimum of 1 year in Banking or Auto lending.
Excellent communication skills.
High school diploma or GED equivalent required.
Willing to work Monday to Friday, 10:30am-7pm local time.
Ability to quickly adapt to changes.

Benefits

Comp & perks

Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

skip tracingphone verificationfraud detectionfunding processloan processingrisk assessmentcustomer verificationcollateral managementemail managementfunding interviews

Soft Skills

communication skillsadaptabilityteam collaborationcustomer serviceproblem-solvingattention to detailorganizational skillsinterpersonal skillstime managementconflict resolution

Certifications

high school diplomaGED