Product Manager, Financial Management
Civica US
Job Level
Mid-LevelSenior
About the role
- Support the end-to-end credit operations processes, including loan disbursements, repayment monitoring, and coordinating collections activities
- Monitor portfolio health and handle customers at risk of delinquency and in default, ensuring timely communication and follow-up
- Manage communications with customers and external partners to resolve credit-related issues
- Collaborate with cross-functional teams to align on credit operations needs
- Take ownership of daily operational tasks with an improvement mindset, actively identifying inefficiencies and proposing solutions
- Contribute to process optimization and documentation efforts to help Credit Operations scale efficiently
- Provide insights through data analysis to support decision-making and improve operational performance
Requirements
- Speak English fluently
- Analytical, data-driven, and comfortable working with numbers
- Excited to continuously improve processes and find smarter ways of working
- Able to work autonomously while also collaborating effectively with different teams and stakeholders
- Proactive problem-solver with strong attention to detail
- Excellent communication skills and people skills
- Experience in credit or lending operations within a fintech, bank, or financial services company is required
- Knowledge of loan products, collections practices, and operational risk is an advantage
