Operations

• Support the end-to-end credit operations processes, including loan disbursements, repayment monitoring, and coordinating collections activities
• Monitor portfolio health and handle customers at risk of delinquency and in default, ensuring timely communication and follow-up
• Manage communications with customers and external partners to resolve credit-related issues
• Collaborate with cross-functional teams to align on credit operations needs
• Take ownership of daily operational tasks with an improvement mindset, actively identifying inefficiencies and proposing solutions
• Contribute to process optimization and documentation efforts to help Credit Operations scale efficiently
• Provide insights through data analysis to support decision-making and improve operational performance

Credit Operations Analyst

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