Fingerprint

Backend Engineer

• Develop, maintain, and scale backend services and infrastructure that power Fingerprint's fraud detection solutions.
• Design, develop, and optimize backend systems for real-time data processing and web services.
• Build scalable APIs and backend infrastructure that support millions of requests per day.
• Own features from concept to deployment and ensure seamless integration with other components in the platform.
• Collaborate with cross-functional teams, including product and engineering, to integrate backend components and improve fraud detection signals (browser bot detection, VPN detection, VM detection).
• Conduct performance tuning, debugging, and testing of backend systems to ensure reliability and efficiency.
• Drive best practices for backend development and architecture, fostering a culture of continuous improvement.

Backend Engineer, Golang

Account Executive

• Establish, handle, and manage relationships between Fingerprint and senior executives of client and prospect companies
• Establish an understanding of the customer's CTO/CPO key business initiatives/objectives and present how our platform can help them achieve their goals
• Make sales presentations to customers and prospects at all levels
• Target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.)
• Interface and develop professional relationships with existing clients and prospects throughout organizational levels
• In collaboration with marketing, develop and execute demand generation campaigns
• Coordinate and actively participate in contract negotiations
• Act as representative of Fingerprint at industry conferences and association meetings
• Develop and maintain in-depth knowledge of Fingerprint’s solution offerings
• Maintain a real-time understanding of the competitive landscape to assist in figuring out win-based proposals and pricing
• Consistently meet or exceed quota expectations

Senior Enterprise Account Executive

Customer Success Manager

• Act as trusted advisor for strategic customers to onboard, increase user adoption, ensure renewal
• Own health and retention of accounts starting from contract execution; manage post-sales lifecycle from onboarding through growth and renewal
• Manage portfolio of clients and ensure high product satisfaction
• Create plans focusing on measurable outcomes and guide complex global organizations
• Conduct regular meetings to drive product adoption by linking capabilities with critical business workflows
• Help create, define and achieve goals and KPIs based on customer's North Star metric
• Partner with sales, product, support to deliver seamless experience and maximize customer value
• Provide best practice recommendations and expert-level application support
• Proactively identify risks, escalate issues and drive mitigation strategies
• Work with product development and technical support to resolve customer issues
• Monitor client portfolio health and manage escalations and churn risks
• Strategize with Sales to identify expansion and growth opportunities
• Conduct virtual meetings with internal and external customers
• Some travel required

Strategic Customer Success Manager

Technical Customer Success

• Serve as the technical point of contact for enterprise customers, providing guidance on deployment, integration, and optimization
• Lead technical onboarding for new strategic customers, ensuring smooth setup tailored to requirements
• Provide ongoing technical support and troubleshooting to enterprise clients
• Advocate for customers internally, capturing feedback and shaping product direction with product and engineering teams
• Drive product adoption and align Fingerprint roadmap with customer priorities
• Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts
• Monitor and analyze customer health metrics and usage data; create reports highlighting trends, risks, and opportunities

Customer Success Engineer

• Own the full sales cycle: from prospecting and discovery to closing and post-sale expansion in partnership with Customer Success
• Build and manage strong relationships with senior-level decision-makers (CTO, CPO, VP Engineering, etc.) across target accounts
• Map stakeholder priorities and align Fingerprint’s value proposition to their business and technical goals
• Deliver compelling, tailored presentations to technical and executive audiences
• Collaborate with marketing to plan and execute demand generation initiatives within your territory
• Navigate and lead complex contract negotiations
• Represent Fingerprint at key industry events and conferences
• Stay on top of product developments, market trends, and the competitive landscape to craft win strategies
• Consistently meet or exceed your revenue goals

Backend Engineer, Golang

Senior Enterprise Account Executive

Strategic Customer Success Manager

Customer Success Engineer

Enterprise Account Executive - India