Client Account Manager
ZipLiens
Reporting Operations Coordinator
Filevine
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Coordinate Scheduling & Coverage: Review daily CSR needs, match reporters by geography/format, and update tracking systems.
- Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details.
- Ensure Event Readiness: Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support.
- Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.
- Track Performance & Quality: Maintain logs of reporter timeliness, attendance, and communication; gather feedback from internal teams.
- Refine Processes: Develop scalable workflows, templates, and tools to improve CR operations.
- Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.
- Manage relationships with independent reporters and partner court reporting agencies, ensure timely coverage and coordinate full reporting workflow from scheduling to transcript delivery and quality assurance.
Requirements
- Have 4+ years of experience in operations, vendor management, or logistics (legal tech or court reporting industry a plus)
- Are highly organized and thrive in spreadsheet-driven, detail-heavy environments
- Have strong communication skills — you’re proactive, clear, and diplomatic when dealing with external vendors
- Are comfortable making judgment calls on urgent decisions and juggling shifting priorities
- Are process-driven and enjoy building new systems and playbooks from the ground up
- Care deeply about quality and customer experience
- Work well in a remote team environment and can manage yourself with minimal supervision
