Post-Close Operations Associate
Figure
full-time
Posted on:
Location Type: Office
Location: Reno • Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
Tech Stack
Dart
About the role
- Oversee the mortgage and HELOC post-close process from start to finish and represent Figure in all document requests
- Manage investor inquiries related to recorded deeds of trust, notes, assignments of mortgage, and trailing documents
- Manage the shipping and processing of trailing documents and processing/recording of Assignments of Mortgage
- Provide exceptional customer service to internal and external customers and partner with Customer Operations to ensure a smooth post-close mortgage process
- Review original closing documents to ensure proper execution and follow up on, review, and/or request corrections on all trailing documents
- Monitor closing packages and check credit packages into the proprietary system for shipping
- Obtain and submit supporting documentation to clear recording needs and errors and cure exceptions by contacting Settlement agents, Borrowers, and third-party vendors
- Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans
- Monitor, track, and process mortgage assignments from partners
- Enter, organize, and analyze data in Google Sheets using basic formulas, formatting, and charts
- Audit files and reporting according to guidelines and report recurring issues and trends to management
- Perform other duties as assigned
Requirements
- 1+ year of administrative and/ or customer-facing experience
- Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
- Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
- Exceptional customer service skills to work with external customers
- Ability to organize and manage a large pipeline of loans
- Analytical skills and drive to look for process improvements and ways to digitize and automate processes
- Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack
- Ability to secure a notary license
- Experience in residential mortgage lending with Post-Closing experience (preferred)
- In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products (preferred)
- Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM (preferred)
- Knowledge of State and County recording requirements and needs (preferred)
- Must be authorized to work in the United States; Figure will not sponsor work visas
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- Monthly Bonus: Can range anywhere from $0 - $1,300/month
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
post-close process managementdocument processingdata analysisloan registrationmortgage assignmentstrailing document managementcustomer serviceprocess improvementnotary licenseresidential mortgage lending
Soft skills
communicationorganizational skillsanalytical skillscustomer serviceproblem-solvingtime managementadaptabilitycollaborationattention to detailability to work under pressure
Certifications
notary license