Retail Banker I, Bilingual Spanish Preferred
TD
Retail Banker I
TD
part-time
Posted on:
Location Type: Office
Location: Melbourne • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $29 per hour
Job Level
Junior
About the role
- Act as customer liaison delivering TD’s Brand promise using financial expertise and consultative advice to assist Customers with banking solutions/needs
- Identify opportunities to educate Customers on Bank products and services and refer to appropriate team members or partners
- Establish and nurture Customer relationships through product knowledge and active listening
- Make product recommendations based on Customer needs and lead outbound sales activities
- Independently resolve customer issues, errors and problems; escalate when necessary
- Participate in Customer outreach, servicing and advice activities
- Engage in conversations about loan products and facilitate application intake
- Perform teller transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation
- Orchestrate customer flow in lobby leadership and guide customers appropriately
- Execute operational activities in compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
- Support timely and accurate completion of business processes and procedures and escalate non-standard or high-risk transactions
- Participate as a team member supporting a positive work environment and contribute to knowledge transfer and performance development
Requirements
- HS Diploma or GED
- 1+ years' experience working with customers and or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred
- Teller experience preferred
- Must be able to complete teller training upon hire to take customer transactions
- Demonstrated ability to engage in customer conversations while educating them on products and services preferred
- Demonstrated organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and effective problem solving
- Proficient in Microsoft Office
- Notary License (Preferred)
- Must maintain an active registration status with NMLS
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act
- Must be eligible for registration as a registered mortgage loan originator with the NMLS
- Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority
Benefits
- base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
teller transactionscheck cashingdepositstransferswithdrawalscustomer servicesalesproblem solvingfinancial expertiseconsultative advice
Soft skills
active listeningcustomer relationship managementorganizationcommunicationtime managementindependencedecision makingprioritizationteam collaborationknowledge transfer
Certifications
HS DiplomaGEDNotary License
