Salary
💰 $80,000 - $100,000 per year
About the role
- Oversee a team of mortgage processors and junior processors, providing mentoring, coaching, training, and performance feedback.
- Manage end-to-end mortgage loan processing lifecycle from loan setup and disclosure to pre-closing and closing, ensuring timely and accurate completion.
- Act as subject matter expert and escalation point for complex processing issues and customer concerns.
- Collaborate with underwriting, compliance, post-closing, and sales to ensure smooth communication and coordination.
- Oversee pipeline management to meet service level agreements (SLAs) and processing timelines.
- Ensure compliance with federal, state, and investor regulations (TRID, RESPA, TILA) and implement risk mitigation policies.
- Continuously evaluate and improve departmental workflows, adopting new tools and technologies to streamline operations.
- Serve as primary escalation point for customer issues and partner with sales to align customer expectations.
Requirements
- A minimum of 5 years of experience in mortgage loan processing, including 2+ years in a leadership or management role.
- Proficiency in the Encompass Loan Origination System
- Comprehensive knowledge of Non-QM and broker transactions, as well as federal, state, and investor regulations governing mortgage processing (TRID, RESPA, TILA)
- Exceptional leadership, communication, and organizational skills
- Strong attention to detail and a commitment to accuracy and compliance
- Active or eligible NMLS registration (preferred)
- Experience managing processing, pre-underwriting, or similar functions (preferred)