Fieldguide

Infrastructure Engineer

• Design, build, and maintain core platform infrastructure to support scalable, reliable, and secure services across engineering teams.
• Develop and manage Infrastructure as Code (IaC) using tools like Terraform to ensure consistent, reliable environments.
• Collaborate with software and data engineering teams to provide self-service infrastructure and platform tooling that accelerates development workflows.
• Monitor and improve system reliability, performance, and cost efficiency through metrics, logging, and alerting frameworks (e.g., Datadog, CloudWatch).
• Ensure infrastructure security and compliance by implementing best practices for identity management, network segmentation, secrets handling, and vulnerability management.
• Contribute to incident response and postmortem processes, driving root cause analysis and long-term improvements.
• Mentor junior engineers on infrastructure fundamentals and best practices.
• Support disaster recovery and business continuity planning, ensuring high availability and resilience of critical systems.
• Document infrastructure design, architecture decisions, and operational procedures for transparency and team enablement.

• Design, build, and maintain core platform infrastructure to support scalable, reliable, and secure services across engineering teams.
• Develop and manage Infrastructure as Code (IaC) using tools like Terraform to ensure consistent, reliable environments.
• Own major architectural decisions and long-term technical direction for Fieldguide’s infrastructure.
• Build reusable platforms, abstractions, and AI-enabled tooling that raise the baseline for engineering teams.
• Monitor and improve system reliability, performance, and cost efficiency through metrics, logging, and alerting frameworks (e.g., Datadog, CloudWatch).
• Ensure infrastructure security and compliance by implementing best practices for identity management, network segmentation, secrets handling, and vulnerability management.
• Lead incident response and postmortem processes, driving root cause analysis and structural long-term improvements.
• Mentor and collaborate with engineers and tech leads, fostering a culture of reliability, automation, and continuous improvement.
• Support disaster recovery and business continuity planning, ensuring high availability and resilience of critical systems.
• Document infrastructure design, architecture decisions, and operational procedures for transparency and team enablement.

Senior Infrastructure Engineer

Technical Recruiter

• Partner with our CTO/Co-Founder and engineering, product, and design (EPD) leaders to understand team structures and hiring needs, and execute on hiring plans and strategies with speed and precision.
• Run the full-cycle recruitment process including: sourcing, screening, and closing top technical talent through various channels.
• Execute creative sourcing strategies and outreach campaigns to identify, attract, and hire top technical talent, building a strong talent pipeline for current and future hiring needs through online channels, networking, and events.
• Conduct thorough interviews to effectively evaluate a candidate's technical skills and cultural alignment.
• Deliver a positive candidate experience with timely feedback and clear communication throughout the hiring process.
• Track and report on recruiting pipelines with a data-driven approach, using metrics like conversion rates, time-to-hire, and offer acceptance rates to continuously improve search quality and process efficiency.
• Build trusted relationships with stakeholders and candidates through strong communication and follow-through.
• Support recruiting process improvements.

• Lead the most critical, high-leverage infrastructure initiatives across the engineering organization.
• Design and own the technical quality bar and architectural standards for Fieldguide’s infrastructure.
• Build platforms and AI-enabled systems that unlock new product and delivery capabilities for multiple teams.
• Identify and execute on work that materially accelerates delivery across engineering.
• Partner with executives to shape and communicate technical and AI strategy.
• Ensure infrastructure security and compliance by setting organization-wide standards for identity management, network segmentation, secrets handling, and vulnerability management.
• Bootstrap large reliability, automation, and platform initiatives that fundamentally improve how teams operate.
• Mentor senior engineers and tech leads to become force multipliers themselves.
• Remain hands-on where it creates the greatest leverage — including incident response, architecture reviews, and high-stakes technical decisions.
• Represent Fieldguide’s technical excellence and help attract top-tier infrastructure talent.

Staff Infrastructure Engineer

Client Partner

• Build and own enterprise-wide account plans that align Fieldguide’s strategic value with the customer’s vision, priorities, and business outcomes.
• Coordinate and drive cross-practice initiatives — connecting Advisory, Audit, Technology, and operational leaders with internal Fieldguide product and delivery resources.
• Partner with the Strat AE on expansion opportunity identification, prioritization, and execution.
• Serve as a trusted advisor and point of strategic coordination across executives and senior leaders at customer organizations.
• Facilitate executive business reviews (EBRs) and alignment sessions that reinforce value delivered, unlock sponsorship, and deepen strategic partnerships.
• Orchestrate internal Fieldguide teams (AE. ELTm Product, CSE, CS, RevOps, Marketing) to remove blockers, streamline delivery, and ensure proactive outcomes.
• Act as the integrated linchpin across functions — reducing friction and accelerating customer momentum.
• Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
• Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.
• Advocate for customer needs internally — shaping product and roadmap discussions based on deep customer insights.
• Represent Fieldguide at customer events, industry forums, and executive gatherings to elevate Fieldguide’s brand and strategic value.

Strategic Account Partner – Client Transformation

Customer Support

• Build trust with customers. Respond quickly and accurately to client requests for assistance, always with a positive attitude.
• Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
• Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
• Advocate for the customer. Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop.
• Bolster onboarding and retention. Assist in customer database setup and template creation to ensure a world-class client experience.
• Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

Customer Support Representative

Director

• Recruit, hire, and develop a high-performing team of implementation professionals
• Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment
• Set clear goals and expectations, monitor performance, and provide regular feedback
• Possess a deep understanding of enterprise SaaS solutions and their technical components
• Work hands-on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact
• Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies
• Provide technical guidance and support to team members and clients as needed
• Develop and execute effective change management strategies to address organizational and cultural challenges during implementation
• Build and maintain strong relationships with clients, acting as a trusted advisor and advocate
• Proactively address client concerns and issues, ensuring their satisfaction with our products and services
• Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards

Director, Implementation – Advisory

Full-stack Engineer

• Build and maintain the internal platform that makes agentic workflows reliable and easy to adopt for our team members.
• Make the right way to use AI the easy way for all team members.
• Build the instrumentation to track efficiency metrics, agent effectiveness, and team productivity.
• Run structured trials of new tools, synthesize learnings, and maintain a living point of view that the team can follow.
• Trainings, office hours, internal demos, and coaching that raise the floor across the org.

Software Engineer, AgentOps

Recruitment

• Build, coach, and lead a high-performing, globally distributed talent acquisition team, including developing strong people managers
• Evolve the metrics and reporting function, creating live dashboards for understanding team performance and identifying bottlenecks in the process. Use data to inform process and decision making.
• Create a culture of ownership, accountability, and data-driven continuous improvement across the recruiting function, balancing speed and quality as the company scales
• Build and scale a compelling employer brand, clearly articulating Fieldguide’s mission, culture, and value proposition to attract top talent in competitive markets
• Partner with founders, executives, and functional leaders to forecast hiring needs and align recruiting strategy with business priorities
• Translate short- and long-term company goals into clear, actionable hiring plans across teams and regions
• Act as a trusted advisor to hiring managers and executives, guiding hiring decisions and tradeoffs with sound judgment and data
• Collaborate closely with People Operations and Finance on headcount planning, budgeting, and compliance
• Design and operate global hiring models that work across geographies, time zones, and labor markets
• Ensure a consistent, inclusive, and high-quality candidate experience worldwide
• Define and track meaningful recruiting metrics to assess performance, surface bottlenecks, and inform decisions
• Continuously improve recruiting processes, tools, and systems to support growth and efficiency, particularly with AI
• Stay current on market trends, particularly in technical, AI, and hard-to-hire talent areas

Director, Talent Acquisition

Compliance

• Lead SOC 2 and ISO programs through the full audit lifecycle, scoping, evidence collection, control testing, auditor management, and remediation tracking.
• Drive Fieldguide’s journey towards additional compliance frameworks and standards from gap assessment to audits.
• Own the mapping of controls across overlapping frameworks. Maintain corporate policies, standards, and procedures.
• Manage external relationships with auditors, assessors, consultants, and customers. Coordinate audit timelines, responses, and remediation plans.
• Build integrations that continuously gather compliance evidence from AWS, GitHub, identity providers, and internal systems. Replace manual screenshots and spreadsheets with automated, auditable pipelines.
• Design and implement continuous control monitoring: surface drift, alert on failures, and maintain dashboards for compliance program health and KPIs.
• Own and operate the GRC platform. Configure control mappings, manage integrations, and ensure the platform accurately reflects our posture.
• Integrate compliance checks into CI/CD pipelines, infrastructure-as-code reviews, and deployment processes. Make compliance a natural part of how engineers ship code.
• Build and maintain self-serve tools that streamline customer security questionnaires, trust center content, and due diligence processes.
• Partner with GTM teams to handle strategic customer security assessments. Help articulate Fieldguide’s compliance posture in sales processes.
• Reduce time-to-response on security reviews through automation and scalable processes.
• Evaluate and monitor third-party vendors for security and compliance risk. Build and maintain the vendor assessment program.
• Create and deliver security awareness training. Draft security best practices and drive company-wide adoption.

Lead Compliance Manager

Security Engineer

• Lead secure design reviews, threat modeling, and security-focused code reviews across the product and platform.
• Ensure security is ingrained into the SDLC so that the secure path is the easy path for engineers with secure-by-default libraries, patterns, and guardrails.
• Own authentication, authorization, API security, and data protection architecture for a multi-tenant SaaS platform.
• Architect and maintain security tooling integrated into CI/CD pipelines: static analysis, dependency scanning, secrets detection.
• Evaluate and mitigate risks specific to Fieldguide's AI Agents — prompt injection, data leakage through LLM contexts, unauthorized tool use, and unintended agent behaviors.
• Partner with Agent and Platform teams to define security boundaries for agent execution: sandboxing, least-privilege tool access, and runtime policy enforcement.
• Build and run Fieldguide’s vulnerability management program: scanning, triage, SLA-driven remediation tracking, and engineering coordination.
• Ensure visibility into vulnerability posture across application code, dependencies, and infrastructure.
• Manage external penetration testing engagements, bug bounty programs, and coordinate remediation of findings.
• Partner with infrastructure engineering to review and improve cloud security across our AWS environment: IAM, network architecture, secrets management, and logging.
• Establish runbooks, communication protocols, and post-incident review practices in coordination with a 24/7 MDR team.
• Collaborate with engineers on incident response processes and playbooks.
• Partner with Compliance to ensure technical controls satisfy framework requirements (SOC 2, ISO 27001, ISO 42001, FedRAMP).