Software Engineer – Production Support

Fieldguide

. Investigate escalations across frontend (JavaScript), APIs, and data flows .

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $150,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

GraphQLJavaScriptNode.jsPostgresPythonReactSQLTypeScript

About the role

Key responsibilities & impact

Investigate escalations across frontend (JavaScript), APIs, and data flows
Reproduce issues and identify root causes
Work across the stack to understand system behavior
Write and ship small-to-medium fixes (PRs)
Improve reliability and reduce repeat issues
Contribute incremental product improvements
Act as the technical escalation point for support representatives
Provide clear guidance and unblock issues quickly
Help improve debugging workflows and internal playbooks
Translate structured customer feedback into actionable technical issues
Provide T-shirt sizing (S / M / L) from an engineering perspective
Identify small, high-impact fixes that can be shipped quickly
Help close the loop on resolved issues
Identify recurring issues and eliminate them
Improve logging, observability, and debugging processes
Build lightweight tooling or scripts to improve efficiency

Requirements

What you’ll need

2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support ideally for a B2B SaaS platform.
Familiarity with modern web technologies such as TypeScript, React, Node.js, Python, GraphQL.
Experience working with relational databases (e.g. PostgreSQL), including: understanding data models, writing/debugging SQL queries, investigating data inconsistencies.
Comfortable reading and navigating production codebases.
Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions.
Effective communication with an ability to code-switch between technical and non-technical audiences.
Experience shipping code (PRs, fixes, and small features).

Benefits

Comp & perks

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Hard Skills & Tools

JavaScriptTypeScriptReactNode.jsPythonGraphQLSQLPostgreSQLdebuggingsoftware engineering

Soft Skills

effective communicationtechnical escalationproblem-solvingcustomer feedback translationcollaborationcode-switchingguidanceunblocking issuesimproving workflowsincremental improvement