Fieldguide

Director, Implementation

Fieldguide

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Lead

Tech Stack

Cyber SecurityPMP

About the role

  • Lead a team of implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize product value.
  • Recruit, hire, and develop a high-performing team of implementation professionals; provide mentorship and guidance.
  • Work hands-on with customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact.
  • Develop and execute effective change management strategies; collaborate with clients to identify and mitigate risks.
  • Build and maintain strong relationships with clients; proactively address client concerns and identify opportunities for product enhancements and growth.
  • Manage complex implementation projects from start to finish; develop and execute comprehensive project plans and coordinate with cross-functional teams.

Requirements

  • 10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role.
  • Proven track record of successfully managing complex projects and delivering exceptional results.
  • Strong team leadership skills, with the ability to motivate and inspire others.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
  • Deep understanding of change management principles and best practices.
  • Strong technical aptitude and ability to learn new technologies quickly.
  • Experience with project management methodologies (e.g., Agile, Waterfall).
  • Familiarity with industry-standard implementation tools and platforms.
  • Bachelor's degree in business administration, computer science, or a related field.