Lead a team of implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize product value.
Recruit, hire, and develop a high-performing team of implementation professionals; provide mentorship and guidance.
Work hands-on with customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact.
Develop and execute effective change management strategies; collaborate with clients to identify and mitigate risks.
Build and maintain strong relationships with clients; proactively address client concerns and identify opportunities for product enhancements and growth.
Manage complex implementation projects from start to finish; develop and execute comprehensive project plans and coordinate with cross-functional teams.
Requirements
10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role.
Proven track record of successfully managing complex projects and delivering exceptional results.
Strong team leadership skills, with the ability to motivate and inspire others.
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.
Deep understanding of change management principles and best practices.
Strong technical aptitude and ability to learn new technologies quickly.
Experience with project management methodologies (e.g., Agile, Waterfall).
Familiarity with industry-standard implementation tools and platforms.
Bachelor's degree in business administration, computer science, or a related field.