Fermat

Product Designer

• Lead design for 1–2 major product areas (e.g., funnel builder, AI search, DPP), owning experiences from concept to production.
• Design high-quality, intuitive UI and interaction patterns in Figma for brand-facing tools and AI-powered workflows
• Conduct user research, facilitate feedback loops with brands, and transform insights into production-ready designs.
• Collaborate with PMs (primarily Rhea, also Shreyas) and engineering to drive product strategy and execution.
• Contribute to the design direction for both brand-facing workflows and large-scale consumer surfaces.
• Champion AI design tooling and elevate design workflows across the team.
• Help shape our design system and contribute to the foundations of a fast-growing product suite.

Senior Product Designer

• Design high-quality, intuitive UI and interaction patterns in Figma, especially the core funnel builder and emerging AI-driven surfaces.
• Partner closely with engineering to bring designs into production with high quality.
• Conduct user research with brands and internal stakeholders to inform design decisions.
• Iterate on prototypes and incorporate feedback from PMs, brand partners, and internal teams.
• Contribute to the design direction for both brand-facing workflows and large-scale consumer surfaces.
• Use AI tools to accelerate workflows and share learnings with the team.

Full-stack Engineer

• Build features that span from frontend interfaces to backend services
• Create intuitive user experiences for complex commerce workflows
• Design and implement APIs that power our platform
• Work with databases to model and query commerce data at scale
• Build features that leverage LLMs to generate and optimize shopping experiences
• Implement personalization systems that adapt to shopper behavior
• Work on experimentation infrastructure to test and measure AI-driven optimizations
• Help train and fine-tune models for commerce-specific use cases
• Build systems that handle millions of requests reliably
• Optimize performance for high-traffic commerce scenarios
• Design data pipelines that process and analyze shopper behavior
• Work on deployment and monitoring systems

Software Engineer, New Grad

• Design, develop, and maintain end-to-end integrations with a variety of external platforms, operating with a high degree of autonomy.
• Ensure a consistent, stable, and scalable integration layer that supports multiple platforms and adapts fast to evolving requirements.
• Collaborate directly with customers’ technical teams to design integration solutions, provide implementation guidance, and troubleshoot technical issues.
• Take full ownership of integrations throughout their lifecycle—including monitoring for breaking changes, tracking deprecated versions, and executing seamless migrations.
• Work closely with FERMÀT’s vertical product teams to ensure integrations align with and feed cleanly into our internal systems.
• Build robust observability into integrations by implementing logging, monitoring, and alerting to ensure high reliability and fast issue resolution.
• Partner with internal stakeholders, including product, engineering, and customer-facing teams, to deliver high-impact features and support strategic initiatives.

Senior Software Engineer, Integrations

Onboarding Specialist

• Own the end-to-end onboarding journey, guiding brands through implementation, technical setup, early experimentation, and activation of their first automation use cases
• Develop a deep technical understanding of FERMÀT and serve as a hands-on user who can build, QA, and iterate on early customer experiences
• Ensure customers achieve fast time-to-value and clearly understand the impact of FERMÀT on performance and efficiency
• Help brands integrate FERMÀT into their broader marketing stack, aligning workflows across paid media, creative, lifecycle, and web teams
• Lead early optimization cycles, helping customers measure and interpret ROI, incremental impact, and usage patterns
• Build strong multi-threaded relationships across growth, creative, lifecycle, engineering, analytics, and executive stakeholders
• Dedicate ~50% of your work to account development—reporting on ROI, sharing insights, and identifying opportunities to deepen adoption and expand usage
• Design the strategic onboarding path for each customer, outlining the first 30/60/90 days, key milestones, and early-stage success metrics
• Share onboarding insights, best practices, and proven patterns based on learnings from top-performing brands
• Build, refine, and maintain onboarding playbooks, documentation, and implementation processes that create a repeatable, scalable onboarding motion
• Partner with internal teams to reduce onboarding friction and compress implementation timelines
• Document best practices, customer wins, and repeatable workflows that help brands adopt FERMÀT with confidence
• Support the development of customer-facing training materials, checklists, technical guides, and performance frameworks
• Partner with Product, Engineering, Sales, and Marketing to improve onboarding workflows, refine integrations, enhance documentation, and inform product direction
• Advocate for the needs of new customers internally, ensuring product enhancements and GTM strategies reflect onboarding-stage learnings
• Collaborate with Sales during handoff to ensure smooth transitions and clear expectations for implementation and performance

Customer Onboarding Manager

Customer Success Manager

• Own a portfolio of enterprise and upper mid-market agency partners with a mandate to drive same-store revenue growth, expand usage, and reduce churn.
• Lead the strategic direction for how each agency leverages FERMÀT, designing the end-state customer journeys, identifying growth levers, and partnering closely with agency strategists, media managers, and internal FERMÀT Builders to create high-performing experiences.
• Act as an expert-level, hands-on user of the FERMÀT platform, building, QA'ing, iterating, and advising on funnels and customer experiences.
• Serve as the primary point of contact for agency strategy teams, ensuring they are equipped to represent FERMÀT to their brand clients. In many cases, join or lead client-facing conversations with agency-managed brands to influence strategy, guide best practices, or support expansion.
• Identify opportunities to deepen brand penetration within existing agency books of business and activate FERMÀT across additional clients, channels, and service lines.
• Develop strategies that expand agency adoption beyond funnels into AI Search, Dynamic Product Pages, and emerging FERMÀT products.
• Serve as the strategic advisor and primary point of contact for your agency partners, building long-term, trusted relationships.
• Build scalable playbooks and operational frameworks that compress funnel and experience build times from weeks to minutes.
• Refine and improve onboarding, certification, and enablement programs that equip agencies to deliver high-performing customer journeys quickly and confidently.
• Partner with agency teams to document best practices, highlight wins, and operationalize repeatable success.
• Partner with agency teams and FERMÀT’s Marketing team to develop joint case studies.
• Advocate for your agencies internally, influencing product roadmaps and GTM strategy based on partner insights and market needs.
• Collaborate closely with Sales, Marketing, and Product to drive adoption, enablement, and revenue expansion.
• Own agency-focused content, training materials, and resources that fuel partner growth and platform utilization.
• Build measurement frameworks that clearly demonstrate platform impact, ROI, and incremental performance gains for agency clients.
• Analyze usage patterns and partner behavior to identify expansion opportunities and mitigate churn risks.

• Build and ship full-stack features for our enterprise product lines
• Write clean, tested code across our platform - from frontend components to backend services
• Collaborate with product and design to understand requirements and propose solutions
• Participate in code reviews and learn from feedback to continuously improve your craft
• Work with customer-facing teams to understand user needs and iterate on solutions
• Help maintain and improve our existing codebase and infrastructure

Software Engineer, Core Product

People Operations

• Oversee day-to-day office management, including lunch delivery, snacks, supplies, and vendor relationships, ensuring the office is organized and functional.
• Support the employee lifecycle by preparing documentation, coordinating laptop and asset distribution, and ensuring smooth Day 1 and exit processes.
• Coordinate mandatory trainings (such as POSH) and maintain accurate employee records to meet legal and compliance requirements.
• Plan and host local team events and activities that foster connection, encourage in-office presence, and strengthen company culture.
• Welcome and host onsite candidates and visitors, creating a professional and positive first impression.
• Partner with the People Operations Manager on special projects and initiatives related to engagement, learning, and workplace improvements.

People and Operations Associate

Artificial Intelligence

• Strategic Sales & Technical Partnership: You will partner with our enterprise sales team on key accounts, helping them navigate complex, multi-stakeholder processes involving C-level executives and technical leaders. You will embed with the sales team and within prospect organizations to understand their commerce architecture and conversion challenges.
• Technical and Strategic Advisory for Account Growth: You will serve as the technical lead in prospect meetings, translating complex AI concepts into clear business outcomes. You will act as a trusted advisor to potential clients on their digital commerce transformation journey.
• Product & Cross-Functional Impact: Work alongside engineering and product teams to influence feature development based on real customer needs. You will also run tight feedback loops between customers and internal teams to drive product innovation.