Fermat

Customer Success Manager

Fermat

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $100,000 - $125,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own a portfolio of enterprise and upper mid-market agency partners with a mandate to drive same-store revenue growth, expand usage, and reduce churn.
  • Lead the strategic direction for how each agency leverages FERMÀT, designing the end-state customer journeys, identifying growth levers, and partnering closely with agency strategists, media managers, and internal FERMÀT Builders to create high-performing experiences.
  • Act as an expert-level, hands-on user of the FERMÀT platform, building, QA'ing, iterating, and advising on funnels and customer experiences.
  • Serve as the primary point of contact for agency strategy teams, ensuring they are equipped to represent FERMÀT to their brand clients. In many cases, join or lead client-facing conversations with agency-managed brands to influence strategy, guide best practices, or support expansion.
  • Identify opportunities to deepen brand penetration within existing agency books of business and activate FERMÀT across additional clients, channels, and service lines.
  • Develop strategies that expand agency adoption beyond funnels into AI Search, Dynamic Product Pages, and emerging FERMÀT products.
  • Serve as the strategic advisor and primary point of contact for your agency partners, building long-term, trusted relationships.
  • Build scalable playbooks and operational frameworks that compress funnel and experience build times from weeks to minutes.
  • Refine and improve onboarding, certification, and enablement programs that equip agencies to deliver high-performing customer journeys quickly and confidently.
  • Partner with agency teams to document best practices, highlight wins, and operationalize repeatable success.
  • Partner with agency teams and FERMÀT’s Marketing team to develop joint case studies.
  • Advocate for your agencies internally, influencing product roadmaps and GTM strategy based on partner insights and market needs.
  • Collaborate closely with Sales, Marketing, and Product to drive adoption, enablement, and revenue expansion.
  • Own agency-focused content, training materials, and resources that fuel partner growth and platform utilization.
  • Build measurement frameworks that clearly demonstrate platform impact, ROI, and incremental performance gains for agency clients.
  • Analyze usage patterns and partner behavior to identify expansion opportunities and mitigate churn risks.

Requirements

  • 4–6 years in client-facing roles at top agencies or high-growth technology companies.
  • Strong track record managing strategic agency relationships and driving measurable partner growth.
  • Deep understanding of agency operations, especially within performance marketing, ecommerce, and/or media activation.
  • Experience working with enterprise-level clients and navigating complex stakeholder groups.
  • Excellent project management and organizational skills with high attention to detail.
  • Analytical and data-driven approach to diagnosing partner needs and identifying growth levers.
  • Exceptional communication, presentation, and consultative skills.
  • Highly self-directed, adaptable, and comfortable operating in fast-moving, ambiguous environments.
  • Bonus: Experience with post-click optimization, CRO, AI-powered marketing tools, or Martech platforms.
  • Bonus: Experience building partner programs, certifications, or scaled enablement initiatives.
Benefits
  • Competitive salary + equity package
  • Comprehensive health, dental, and vision insurance for you and all your dependents.
  • 401(k) plan with 4% matching
  • Provident Fund with 12% matching
  • 4 months of paid parental leave
  • Unlimited PTO policy (with minimum 5 days PTO / quarter!)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementdata analysispost-click optimizationconversion rate optimization (CRO)AI-powered marketing toolsMartech platformscustomer journey designfunnel buildingQA testingperformance marketing
Soft skills
communicationpresentationconsultative skillsorganizational skillsattention to detailadaptabilityself-directionrelationship buildingstrategic thinkinginfluencing