Customer Service Coordinator
Bridgestone Americas
ERP
Sales Support Representative – Industrial Turnarounds
Ferguson
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $34 per hour
Job Level
JuniorMid-Level
About the role
- Serve as a key support resource for the Outside Sales and Turnaround team by providing accurate quotations, order processing, and personalized customer service
- Coordinate directly with turnaround customers, warehouse operations, and on-site personnel to ensure materials and services are delivered on time and accurately
- Update customer account information, track job-specific material requirements, and provide responsive communication throughout project timelines
- Develop strong working relationships with vendors and suppliers to meet turnaround demands
- Assist with project documentation, reporting, and job closeout requirements
- Manage customer information through Ferguson’s systems and support account needs both in-person and online
- Travel to customer sites and branch locations as needed to support turnaround projects and ensure customer satisfaction
- Be on-call 24/7 during active turnaround projects to respond immediately to urgent customer orders, delivery needs, and problem resolution
Requirements
- 2–3 years of sales or customer support experience
- Prior experience with turnarounds, shutdowns, or industrial services is a plus
- Mechanical knowledge and familiarity with refinery, chemical, or industrial plant environments
- Goal driven, team oriented, and self-motivated
- Strong relationship-building skills with both customers and internal teams
- Excellent communication, time management, and organizational skills
- Professional, courteous, and articulate with customers and vendors
- Ability to adapt quickly, problem-solve, and manage multiple priorities under tight deadlines
- Strong computer skills, specifically Microsoft Outlook, Teams, and Excel
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingcustomer serviceproject documentationreportingjob closeout
Soft skills
relationship-buildingcommunicationtime managementorganizationalproblem-solvinggoal driventeam orientedself-motivatedadaptability
