Fastly

Software Engineer

• Act as a trusted advisor to business leaders, aligning people strategies with business objectives
• Lead organizational design initiatives to ensure agility and efficiency
• Develop global workforce plans accounting for future skills gaps
• Spearhead executive-level succession planning and inclusive cultures
• Utilize data-driven insights to diagnose organizational health

Global People Partner, Senior Director – PECTO, Product, Engineering, Technology

Compliance

• Help scale Fastly’s technology compliance program to accommodate the growing and evolving needs of customers
• Maintain a deep understanding of the platform and its supporting infrastructure and processes
• Liaise with external auditors and internal partners to facilitate audit procedures and evidence gathering
• Provide responses to and maintain reference material for customer inquiries and due diligence procedures
• Continuously confirm and refine Fastly’s internal control framework and related documentation
• Perform and report on internal testing of technology controls
• Actively identify and communicate control gaps; help the company develop and confirm remediation efforts
• Support third party oversight processes, including security and compliance assessments

Senior Technology Compliance Analyst

Data Engineer

• You’ll collaborate and partner with stakeholders, and decision-makers to prioritize, design, and fulfill their data analytics needs.
• You’ll identify KPIs driving business growth and performance and work closely with the business teams to define them.
• You’ll work across the data stack to design and build various data products (pipelines, data models, analysis) that enable the business to make data backed decisions.
• You’ll help garner trust in data from the business by documenting analytics best practices, assisting with data discoverability, governance, and accuracy.
• You’ll promote and drive a self-service data culture by building easy to use analytics products and teaching the technical and non-technical users how to use them.
• You’ll communicate progress, risks, and completion of projects to stakeholders.

Operations

• Understand the business vision and strategy of our Partner Program
• Own the execution of the end-to-end partner lifecycle
• Manage discussions and bring everyone together for program initiatives
• Serve as the key operational expert and drive alignment across stakeholders
• Ensure on-time execution, system scoping, design, and implementation for strategic initiatives
• Manage the day-to-day operations side of the program
• Serve as the primary SME for the PRM system
• Ensure seamless deal registration process and data accuracy
• Report on program execution and performance metrics
• Define KPIs and implement reporting and dashboards for visibility

Senior Partner Strategy & Operations Analyst

DevOps Engineer

• Design, build, and operate release tooling across building, packaging, signing, artifact management, and deploying software.
• Drive initiatives that make our engineers happier and more productive by reducing lead time for changes.
• Collaborate with development and SRE teams to develop policies, standards, guidelines, governance and related guidance for CI/D operations.
• Support developers from with build automation, merge resolution, CI, test automation, deployment based on tools usage and policies, standards.
• Troubleshoot issues along the CI/D pipeline.
• Participate in on-call support rotation

Principal Engineer – Release Engineering

Full-stack Engineer

• Design and lead delivery of systems that drive our vision for scalability, security, performance and reliability in all the applications.
• Provide and advocate for solutions to strategic and sophisticated technical problems, while influencing the organization with new ideas.
• Represent the Team in technical discussions across the organization.
• Help identify areas of opportunity in existing products and design solutions to support those efforts.
• Contribute and advocate for iterative improvements to both code and culture.
• Think strategically about the technical direction of the team’s software, in alignment to Fastly’s long term goals.
• Anticipate where and when systems will need to be adapted to meet our growth needs.
• Craft and articulate technical strategy via design documents.
• Sequence the technical building blocks required to enable durable innovation.
• Guide, share knowledge, and lead teams implementing cross functional systems.
• Enable outcome driven, collaborative discussions utilizing the deep technical knowledge of the teams you work with.
• Mentor and provide regular feedback to engineers.
• Lead by example. Be an active implementer and team member.
• Partner with senior engineering leaders to build and execute in both internal and open source contexts.
• Participate in an on-call rotation.

Principal Software Engineer – Core Systems

Solutions Engineer

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
• Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org.
• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
• Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support.
• Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management.
• Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial solutions to customer tasks, balancing customer impact and Fastly cost/effort.
• Take initiative in adopting organizational changes and sharing progress/impact with the team. Add thought leadership to the team, while engaging others to contribute.
• Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty.
• Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements.
• Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers, driving escalation as necessary depending on severity.
• Assist in developing strategy for and participation in regularly scheduled customer meetings on-site and by video/phone as necessary.

Senior Customer Solutions Engineer

Account Executive

• Accountable for driving new logos and new business within current customer accounts while meeting or exceeding quota goals, leading all aspects of the sales cycle including prospecting, sales campaign/meetings, discovery, qualification, negotiation, path to closure, and account management
• Prepare a territory plan and use all available tools to prospect effectively, achieving activity metrics provided by Sales Managers and sales operations. Adhere to territory assignment and pass off conversations that fall into other reps' areas of responsibility
• Work with the Sales Manager to map new accounts (incl. key stakeholders and business requirements), develop account plans, and penetrate new accounts, and work with Sales Development Representatives to develop leads, and Solutions Engineers to effectively communicate the Fastly story
• Effectively and autonomously deliver the Fastly company story, vertical talk track value proposition-based presentations, and product demonstrations to identify a prospect’s issues, recognize requirements, and effectively articulate potential solutions
• Develop a deal framework for all deals set to close, including necessary stakeholders, results, and timelines for both sides. Be able to communicate this effectively to the customer. Coordinate Eval/POC with the customer. Validate success criteria using the appropriate testing methodology
• Use SFDC to maintain updated account/contact information, accurately forecast bookings and revenue, track sales activity, and build target lists

Account Executive, Commercial Media and Entertainment

Customer Success Manager

• design and execute a 5-year strategic roadmap for the Global Account Management org
• own the global strategy for renewals and upsells
• lead the development of a programmatic approach to customer health
• bridge the gap between Sales, Product, and Support
• act as the executive sponsor for strategic global accounts
• recruit, develop, and inspire a high-performing global team

VP, Global Customer Success

• Act as a trusted advisor and thought partner to our Chief Product Officer, SVP of Engineering, Chief Technology Officer and their respective leadership teams, providing high-impact coaching and guidance on complex organizational issues
• Lead large-scale organizational design initiatives to ensure the company remains agile and efficient
• Develop global workforce plans that account for future skills gaps and geographic expansion
• Spearhead executive-level succession planning
• Utilize data-driven insights to diagnose organizational health and predict future trends
• Partner with Global People Advisors, who work directly with frontline managers on performance management and workplace concerns

Global People Partner Director – PECTO, Product, Engineering, Technology

Engineer

• Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends
• Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
• Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams
• Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation
• Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs
• Drive continuous improvement by developing and maintaining shared customer runbooks with customized, proactive thresholds for our Performance, Focus Center, and strategic enterprise partners
• Lead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute services
• Work with Advanced Professional Services to identify platform gaps that may appear as security vulnerabilities or false-positive attack patterns
• Manage customer CDN configurations via digital channels while advocating for the unique needs of our performance-critical accounts
• Help scale our proactive support capabilities by developing global monitoring policies rooted in high-quality industry standards

Mission Control Engineer

• Accountable for driving new business and logos, while meeting or exceeding quota goals, leading all aspects of the sales cycle including prospecting, sales campaign/meetings, discovery, qualification, negotiation, path to closure, and account management.
• Prepare a territory plan and use all available tools to prospect effectively, achieving activity metrics provided by Sales Managers and sales operations. Adhere to territory assignment and pass off conversations that fall into other reps' areas of responsibility.
• Work with the Sales Manager to map new accounts (incl. key stakeholders and business requirements), develop account plans, and penetrate new accounts.
• Effectively and autonomously deliver the Fastly company story, vertical talk track value proposition-based presentations, and product demonstrations.
• Identify a prospect’s issues, recognize requirements, and effectively articulate potential solutions.
• Work with Sales Management and the Deal desk to prepare and deliver compelling proposals, quotes, and contracts.
• Develop a deal framework for all deals set to close, including necessary stakeholders, results, and timelines for both sides. Be able to communicate this effectively to the customer. Coordinate Eval/POC with the customer. Validate success criteria using the appropriate testing methodology.
• Accelerate customer adoption of Fastly technology and ensure customer satisfaction.
• Use SFDC to maintain updated account/contact information, accurately forecast bookings and revenue, track sales activity, and build target lists.
• Provide insight into the market based on first-line experience and the voice of the customer.

Senior Account Executive – Enterprise

Manager

• Recruit, develop, and retain a high-performing team of Datacenter Engineers, defining clear KPIs aligned to organizational goals, establishing training plans for new hires, and providing ongoing mentoring, coaching, and career growth paths for existing team members.
• Provide leadership and strategic guidance across day-to-day datacenter operations, planning, and execution, including oversight of onsite installs, break-fix activities, workload prioritization, project sequencing, and resource allocation to consistently meet internal and external SLAs.
• Own team execution and operational readiness by reviewing daily reports, proactively identifying risk and capacity constraints across global PoPs, and adjusting priorities, schedules, travel plans, and use of third-party services for deployments and preventative maintenance.
• Oversee tooling, documentation, and process rigor, ensuring effective use of Jira for workload management and that technical leads create, maintain, and publish high-quality SOWs and SOPs for DCI and cross-functional or third-party consumption.
• Serve as the primary escalation point for complex infrastructure, hardware, and system issues, working cross-functionally with other team leads and managers to drive root cause resolution and prevent recurrence.
• Partner closely with Capacity Planning, Procurement, Technical Project Managers, and Infrastructure Acquisition teams to define scalable processes, SLAs, and deployment strategies that minimize risk and protect delivery timelines.
• Provide strategic oversight and accountability for network connectivity, including BGP architecture and routing strategy across the CDN backbone, datacenter interconnects, peering, and upstream circuits, ensuring resiliency, availability, and effective failover.
• Drive adoption of automation to reduce manual effort and operational risk.
• Partner with Engineering to automate hardware validation and acceptance testing, improve workflows and standardize validation checks and define and maintain validation frameworks for network connectivity and port validation and hardware health and firmware compliance.
• Own the end-to-end circuit lifecycle, establishing standards and governance for circuit procurement, provisioning, turn-up validation, SLA compliance, carrier escalation, and operational handoff across teams.

Manager, Datacenter Infrastructure

Support Engineer

• Review customer configurations and debug VCL logic and Compute (Wasm) applications.
• Guide customers through the Fastly Control Panel, RBAC configurations, and custom observability dashboards.
• Resolve technical inquiries across email, chat, and Slack with a target first response time (FRT) of less than 30 minutes.
• Educate customers on edge architecture and troubleshooting methodologies.
• Resolve technical inquiries across email, chat, and portal engagements.
• Recognize when to ask for help and properly escalate support cases.
• Monitor metrics during large network events and proactively report degradation.

Customer Support Engineer

Product Manager

• Define the roadmap for the network services product features and partner with stakeholders across the organization to deliver these products for customers
• Understand customer challenges to product and solution adoption and device ways to overcome them
• Build effective tools and collateral to explain the solutions developed and how to use them
• Define and monitor product success metrics using data-driven goals
• Collaboratively lead cross-functional and distributed teams by building trusted working relationships throughout the company, at all levels of the organization