design and execute a 5-year strategic roadmap for the Global Account Management org
own the global strategy for renewals and upsells
lead the development of a programmatic approach to customer health
bridge the gap between Sales, Product, and Support
act as the executive sponsor for strategic global accounts
recruit, develop, and inspire a high-performing global team

Requirements

15+ years of leadership in Account Management or Customer Success
deep understanding of Internet infrastructure (CDN, Security, Cloud, Edge computing)
proven track record of scaling global teams and implementing tech stacks (e.g., Salesforce, Gainsight)
expert-level experience in high-stakes contract negotiations
organizational savvy in a matrixed environment
BA/BS preferred; MBA or equivalent advanced degree is highly preferred

Benefits

medical, dental, and vision insurance
Family planning
mental health support
Employee Assistance Program
Insurance (Life, Disability, and Accident)
Flexible Vacation policy
up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
12 paid local holidays in 2026
12 paid company wellness days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successcontract negotiationsstrategic planningprogram developmentteam scalingtech stack implementationInternet infrastructurecloud computingedge computing

Soft Skills

leadershiporganizational savvyteam developmentinspirationcross-functional collaboration

Certifications

MBABABS