Customer Service Representative
It's Just Lunch
Customer Care Representative – Farmers Workplace Solutions
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Assists internal and external customers with moderately complex issues related to insurance matters.
- Receives and responds to inquiries related to insurance matters.
- Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Evaluates and interprets policy information within prescribed authority limits.
- Accesses account information and communicates while working in multiple systems.
- Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
- Documents customer interactions and outcomes thoroughly in system.
- Escalates unresolved issues requiring advanced support for further resolution.
- Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
Requirements
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment, insurance, sales or related field preferred.
- Experience providing customer support within a high-volume, complex environment preferred.
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
- Experience with Microsoft Office suite of tools preferred.
- High School Diploma or equivalent required.
- Property and Casualty license will be required for this role.
Benefits
- Competitive salary commensurate with experience, qualifications and location.
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceinsurance knowledgepolicy evaluationtroubleshootingtechnical aptitudeaccount managementcompliance knowledgedocumentationproblem resolutionsales experience
Soft skills
communicationinterpersonal skillsproactive problem solvingcollaborationadaptabilityattention to detailcustomer focustime managementcritical thinkingconflict resolution
Certifications
Property and Casualty licenseHigh School Diploma
