Family Care Network, Inc.

Compliance

• Oversee administrative functions across all direct service programs, streamlining workflows and standardizing administrative processes to support efficient operations and accurate data entry, tracking, reporting, and billing in alignment with contract, funding, and regulatory requirements
• Maintain fluency in multiple client databases and data systems; oversee all record management including physical and electronic records
• Develop, implement, and monitor internal tracking tools, data reports, audits, and compliance processes to minimize documentation errors, audit risk, and funding losses
• Conduct regular administrative quality improvement reviews and corrective action planning
• Utilize advanced Excel, Power BI , and other data tools to automate tracking, reporting, and reconciliation processes
• Collaborate with leadership to ensure administrative services support service delivery, program operations, and fiscal sustainability
• Serve as key administrative contact during audits and site visits
• Oversee administrative planning and implementation for all new direct service programs, including standardizing new administrative practices, documentation systems, workflows, compliance, reporting, and admin staff training for the new program
• Establish accountability structures and provide supervision, training, coaching, and performance oversight for all direct service administrative staff
• Other duties and projects as assigned

Compliance Manager – Administration

Bilingual

• Conduct assessments of client strengths, needs, and goals through interviews, screenings, and evaluations to develop individualized case plans in collaboration with clients.
• Provide one-to-one education and life skills training sessions, workshops, and group activities to teach clients practical skills and strategies for daily living.
• Adapt training methods and materials to accommodate diverse learning styles, cultural backgrounds, and developmental levels.
• Assist clients with setting achievable life skills goals and helping to break them down into manageable steps.
• Monitor client progress toward goals, providing ongoing feedback, reinforcement, and support to promote success.
• Empower clients to actively participate in decision-making processes regarding their care and service options while educating them about their rights, available resources, self-advocacy strategies to promote autonomy and self-sufficiency.
• Contact clients with internal and external service providers, agencies, community resources, and support networks, including vocational training programs, education classes, and social services agencies.
• Maintain up-to-date knowledge of available resources and collaborate with community partners to ensure clients have timely and effective access.
• Provide emotional support, active listening, and validation to clients in distress.
• Assist clients in developing ongoing strategies, problem-solving skills, and access to community resources to address immediate needs, such as emergency shelters, mental health crisis support, and/or legal assistance.
• Maintain accurate client records, documenting screenings, assessments, case plans, and case notes following agency documentation standards and timeline policies.
• Prepare and submit reports as required by contractual and regulatory agencies, documenting client progress, service utilization, and outcomes.
• Ensure compliance with confidentiality regulations and agency policies regarding the handling of client information.
• Collaborate with interdisciplinary teams to coordinate comprehensive care for clients.
• Participate in case consultations, team meetings, and multidisciplinary meetings to discuss client progress, case plans, and coordinator of services.
• Other duties and projects as assigned.

Case Manager – Independent Living Program, Bilingual Required

Administrative Assistant

• Serve as a point of contact for program inquiries via email and phone calls.
• Coordinate program communication and correspondence-both internally and externally, ensuring timely and accurate dissemination of information.
• Prepare and distribute program related materials and reports—both internally and to external contractual partners.
• Participate in meetings, committees, and work groups related to program activities, providing administrative support and assistance as needed.
• Manage program records and databases, including program referrals, enrollments, and any movement changes.
• Ensure that all required documents are accurate, complete, and in compliance with agency requirements.
• Perform scheduled compliance audits to ensure accuracy of records and support program staff with adherence to policies, procedures, and regulatory requirements.
• May assist with budget management and financial tracking for program activities, including accuracy of program enrollments, processing invoices, and expense reports.
• Contribute to continuous improvement efforts by identifying opportunities to streamline processes, enhance efficiency, and improve program operations.
• As needed, serve as support and/or back-up for other agency administrative functions or duties, i.e. front desk coverage, distribution of mail, etc.
• Other duties and projects as assigned.

Administrative Coordinator – Housing Support Program, Bilingual Required

Manager

• Interventions designed to improve client’s social and community competencies through building or reinforcing daily living skills and budgeting that will enhance the client’s ability to successfully locate and maintain housing in their community
• Ability to work with clients with severe emotional needs in diverse settings.
• Participate in treatment team meetings and agency specific case staffing
• Prepare required written documentation, including case notes, incident reports, & agency forms
• Participate in agency training, unit/staff meetings, activities, & events
• Other duties and projects as assigned.

Case Manager – HSP/BFH

• Provide one-to-one life skill development for HSP eligible participants
• Interventions designed to improve client’s social and community competencies through building or reinforcing daily living skills and budgeting that will enhance the client’s ability to successfully locate and maintain housing in their community
• Participate in treatment team meetings and agency specific case staffing
• Prepare required written documentation, including case notes, incident reports, & agency forms
• Participate in agency training, unit/staff meetings, activities, & events

Compliance Manager – Administration

Case Manager – Independent Living Program, Bilingual Required

Administrative Coordinator – Housing Support Program, Bilingual Required

Case Manager – HSP/BFH

Case Manager – HSP/BFH, Bilingual Preferred