Call Center Representative

• Address member and provider inquiries received through Fallon Health's 1-800 numbers
• Provide direction on Plan policies, procedures, and benefits
• Act as primary liaison for members to obtain information or support
• Fully understand member/provider needs and take action within corporate/department policies to satisfy inquiries
• Clear and concise documentation of call detail for tracking
• Identify and communicate trends indicative of enterprise service issues
• Escalate member/provider concerns and servicing issues
• Execute corporate and department policies/practices
• Complete approximately 8-9 weeks of on-site training in Worcester, MA before transitioning to remote work

Call Center Service Representative

Call Center Agent, Part Time

Supervisor, Contact Center MA