Administrative Assistant
AssistRx
Customer Support Representative
Unison
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the first point of contact helping end users navigate Unison software platforms
- Assist end users via phone, chat, and help-desk tickets (e.g., Jira Service Management) with account setup, access and deactivation, password and login support, and basic feature guidance
- Deliver timely, secure and accurate best-in-class customer support
- Clearly communicate status and resolution steps to end users
- Document support articles to further self-service collateral for customers
- Perform other duties as assigned
- Work schedule: Monday–Friday, 11:00 AM – 8:00 PM ET; Remote position with requirement to be onsite at least once per year
Requirements
- High school diploma or equivalent
- 2+ years of experience providing functional support for software applications (relevant post-secondary education may substitute for experience)
- Demonstrated customer service acumen in a helpdesk or customer support environment
- Strong analytical and problem-solving skills
- Proven attention to detail and ability to maintain professional composure under stress
- Excellent oral and written communication skills across diverse audiences
- Capable of managing multiple clients and issues concurrently; motivated self-starter with efficient time management
- Functional proficiency in Microsoft Office (Word, Excel)
- Experience with help-desk ticketing systems, especially Jira Service Management
- U.S. Citizenship or Permanent Residency required
- Willingness to occasionally work later hours, as needed
- Preferred: 3+ years providing functional support for software applications
- Preferred: Experience in government functions (federal acquisition, contract lifecycle management, financial management)
- Preferred: Bachelor's degree
- Preferred: Experience using FedConnect and/or Virtual Acquisition Office (VAO) software platforms
