Unison

Customer Support

• Manage daily PRISM Help Desk operations, ensuring timely ticket resolution, workload balancing, and consistent service levels.
• Supervise and coordinate SMEs across configuration, interfaces, reporting, and testing to ensure operational continuity and issue resolution.
• Monitor ticket queues, escalation paths, and response metrics to maintain performance standards and identify service gaps.
• Oversee PRISM system configuration updates, ensuring changes are properly documented, tested, and implemented with minimal disruption.
• Coordinate interface and reporting support activities, ensuring technical solutions meet documented business requirements.
• Lead testing activities for upgrades, system fixes, patches, and enhancements, including test plan execution, defect tracking, and validation.
• Develop and maintain operational dashboards tracking help desk metrics, backlog trends, recurring issues, and system performance.
• Facilitate regular status meetings with internal teams and client stakeholders to review open issues, priorities, and risks.
• Identify recurring system or process issues and implement corrective actions to improve efficiency and reduce ticket volume.
• Support user training and outreach efforts to improve system utilization and reduce avoidable support requests.
• Ensure documentation is maintained for configurations, processes, known issues, and standard operating procedures.
• Mentor and guide team members, fostering accountability, technical excellence, and a customer-focused mindset.

Customer Support Consultant – Lead

Project Manager

• Support successful implementations and ongoing operations of Unison’s PRISM acquisition and grants management solution
• Develop, maintain, and manage detailed project schedules using Microsoft Project, including dependencies, milestones, and critical paths
• Coordinate project deliverables across functional, technical, and operations teams to ensure timely and high-quality delivery
• Track project tasks, risks, issues, decisions, and action items; escalate as needed
• Support client-facing activities, including meeting coordination, documentation, and status reporting
• Partner with senior Project and Program Managers on project planning, execution, and performance tracking
• Assist with budget and performance tracking
• Apply and reinforce PMO standards, tools, and best practices across projects
• Represent Unison professionally and contribute to strong, trusted client relationships

Deputy Project Manager

Backend Engineer

• Design, develop, and maintain GraphQL APIs using Typescript with AWS API Gateway, Lambda and DynamoDB.
• Develop and maintain infrastructure as code using AWS CDK and AWS SDK.
• Deploy releases and hotfixes to production environments.
• Debug issues in production or development environments.
• Write unit/integration tests as part of each feature/bug fix.
• Collaborate cross-functionally with front-end engineers and product stakeholders to deliver robust and maintainable systems.
• Apply AWS best practices for security, performance, monitoring, and cost optimization.
• Participate in code reviews, contribute to engineering standards, and support continuous improvement across the team.

Senior Software Engineer – Back-End Serverless Developer

QA Engineer

• Analyze functional requirements, technical specifications, and user stories to develop, design and execute comprehensive test plans and test cases.
• Create, maintain, and execute automated scripts for testing of web-based applications based upon design specifications and requirements.
• Create test harnesses and other automated tools and scripts for internal use.
• Interface with QA team members, developers and business analysts for design and issue verification.
• Peer review test plans and test cases.
• Provide test result reports and metrics.
• Perform certification testing for third party products.
• Restore and upgrade databases and websites in QA environment as needed for testing.
• Write and review install instructions for scripts and software installations.

Quality Assurance Analyst

Project Coordinator

Full-stack Engineer

• Design, develop, and maintain GraphQL APIs using Typescript with AWS API Gateway, Lambda and DynamoDB
• Develop and maintain infrastructure as code using AWS CDK and AWS SDK
• Deploy releases and hotfixes to production environments
• Debug issues in production or development environments
• Write unit/integration tests as part of each feature/bug fix
• Collaborate cross-functionally with front-end engineers and product stakeholders to deliver robust and maintainable systems
• Apply AWS best practices for security, performance, monitoring, and cost optimization
• Participate in code reviews, contribute to engineering standards, and support continuous improvement across the team

Senior Software Engineer

Account Executive

• Identify, develop, and close new opportunities driving revenue growth for Unison
• Own and drive the entire sales lifecycle from prospecting through close
• Acquire new logo customers by identifying customer pain points
• Independently build and manage a strong pipeline
• Execute territory-based selling strategies
• Build trusted relationships with executive stakeholders
• Lead consultative sales conversations positioning SaaS solutions
• Maintain accurate CRM hygiene, forecasting, and pipeline reporting

Senior Sales Executive, Enterprise Software

• Proactively identify whitespace, unmet needs, and product expansion opportunities
• Build and maintain strong executive customer relationships
• Define and execute a structured account plan that aligns to customer goals and priorities as well as the Unison strategic plan
• Ensure Unison maintains a competitive edge and continues year-over-year, profitable growth
• Expand Unison’s footprint by driving top-line revenue through growth of in an existing Federal enterprise account base
• Generate sustainable, account-driven revenue growth by establishing clear, measurable goals and building trusted relationships with federal stakeholders through consistent digital and in-person engagement
• Lead efforts to identify, develop, and close expansion opportunities aligned to customer mission and acquisition workflows for your account base, utilizing Unison’s entire product portfolio
• Influence existing clients at the leadership level and win by building relationships across the account by offering solutions that address the problems that exist across the agency
• Own strategic customer relationships by developing org maps, power-influence graphs, and account plans, advise on federal acquisition best practices, and lead customer executive reviews to demonstrate value
• Provide Unison management feedback and recommendations on pipeline health, risk, opportunity, and progress
• Maintain reliable forecasts for revenue outlook, deal timing, and probability of win
• Ensure customer success and advocacy by partnering with delivery teams to drive adoption, track outcomes, and engage customers as references and champions
• Stay informed on procurement trends, shifting agency priorities, and competitor activity
• Gather and share insights with Product and GTM teams to shape future offerings

Federal SaaS Account Executive

• Lead the design and development of enterprise web applications using C#, ASP.NET, .NET Core, Web API, JavaScript, and React
• Architect and implement scalable RESTful APIs and modern client-side applications using React
• Drive modernization efforts, including migration of legacy ASP.NET Web Forms / MVC applications to .NET Core
• Define and enforce coding standards, architectural patterns, and best practices across the team
• Design and implement reusable frameworks, shared libraries, and platform-level components
• Lead and participate in code reviews, providing constructive technical guidance and ensuring security and quality standards
• Mentor junior and intermediate engineers through design reviews, pair programming, and technical coaching
• Collaborate with DevOps and Security teams to improve CI/CD pipelines, application monitoring, and deployment strategies
• Contribute to technical architecture discussions, trade-off analysis, and long-term platform strategy
• Lead root-cause analysis for complex production issues and drive preventative solutions
• Partner with Product Owners and stakeholders to translate business requirements into scalable technical solutions
• Communicate technical risks, dependencies, and progress effectively to leadership

.NET Senior Software Engineer

• Design, develop, and maintain web-based solutions using C#, ASP.NET, .NET Core, Web API, JavaScript, and React
• Develop and maintain RESTful APIs and client-side applications using React
• Support and enhance applications built on ASP.NET Web Forms, MVC, and legacy .NET Framework
• Design and implement reusable components, frameworks, and patterns that integrate modern technologies with existing systems
• Develop and maintain unit tests and integrate them into automated testing pipelines
• Participate in code reviews , ensuring adherence to coding standards, security guidelines, and best practices
• Document code, technical designs, and development processes, and recommend improvements where appropriate
• Collaborate with business and technical stakeholders to analyze requirements and decompose them into testable units of work
• Communicate progress, risks, and challenges clearly and regularly
• Assist with troubleshooting, and root-cause analysis as needed