Unison

QA Automation Engineer

• Design, build, and maintain automated deployment and configuration management solutions
• Implement and optimize automation workflows using various tools
• Deploy and manage Microsoft Just Enough Administration setups
• Provide support to internal and external stakeholders
• Automate OS patching and maintenance tasks
• Perform evaluations, troubleshooting, and issue remediation
• Establish and uphold server baselines and contribute to infrastructure initiatives
• Mentor junior team members

Senior Systems Automation Engineer – Occasional Office Visits Required

Customer Support

• Manage daily PRISM Help Desk operations, ensuring timely ticket resolution, workload balancing, and consistent service levels.
• Supervise and coordinate SMEs across configuration, interfaces, reporting, and testing to ensure operational continuity and issue resolution.
• Monitor ticket queues, escalation paths, and response metrics to maintain performance standards and identify service gaps.
• Oversee PRISM system configuration updates, ensuring changes are properly documented, tested, and implemented with minimal disruption.
• Coordinate interface and reporting support activities, ensuring technical solutions meet documented business requirements.
• Lead testing activities for upgrades, system fixes, patches, and enhancements, including test plan execution, defect tracking, and validation.
• Develop and maintain operational dashboards tracking help desk metrics, backlog trends, recurring issues, and system performance.
• Facilitate regular status meetings with internal teams and client stakeholders to review open issues, priorities, and risks.
• Identify recurring system or process issues and implement corrective actions to improve efficiency and reduce ticket volume.
• Support user training and outreach efforts to improve system utilization and reduce avoidable support requests.
• Ensure documentation is maintained for configurations, processes, known issues, and standard operating procedures.
• Mentor and guide team members, fostering accountability, technical excellence, and a customer-focused mindset.

Customer Support Consultant – Lead

Project Manager

• Support successful implementations and ongoing operations of Unison’s PRISM acquisition and grants management solution
• Develop, maintain, and manage detailed project schedules using Microsoft Project, including dependencies, milestones, and critical paths
• Coordinate project deliverables across functional, technical, and operations teams to ensure timely and high-quality delivery
• Track project tasks, risks, issues, decisions, and action items; escalate as needed
• Support client-facing activities, including meeting coordination, documentation, and status reporting
• Partner with senior Project and Program Managers on project planning, execution, and performance tracking
• Assist with budget and performance tracking
• Apply and reinforce PMO standards, tools, and best practices across projects
• Represent Unison professionally and contribute to strong, trusted client relationships

Senior Systems Automation Engineer – Occasional Office Visits Required

Customer Support Consultant – Lead

Deputy Project Manager