Unison

Consultant

• Work directly with clients to understand business processes and implement Unison software products
• Perform implementation and integration tasks: requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
• Deliver advisory and support services to drive successful operation of PRISM product suite for government clients
• Ensure assigned tasks are performed on target, on time, and on budget and that client personnel appreciate the value delivered
• Understand clients’ business objectives and help clients achieve their goals
• Participate in continuous learning and career development through product and federal acquisition training

College Consultant

Customer Support

• Serve as the first point of contact helping end users navigate Unison software platforms
• Assist end users via phone, chat, and help-desk tickets (e.g., Jira Service Management) with account setup, access and deactivation, password and login support, and basic feature guidance
• Deliver timely, secure and accurate best-in-class customer support
• Clearly communicate status and resolution steps to end users
• Document support articles to further self-service collateral for customers
• Perform other duties as assigned
• Work schedule: Monday–Friday, 11:00 AM – 8:00 PM ET; Remote position with requirement to be onsite at least once per year

Customer Support Representative

IT Support

• Work directly with clients to understand key elements of client business processes and implement and operate Unison software products
• Triaging and remediating tickets
• Handling ticket escalations
• Generating reports and conducting analysis of Help Desk activities
• Communicating with technical and functional teams to remediate issues
• Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
• Supporting configuration management process

Functional / Help Desk Consultant

Business Intelligence Analyst

• Responsible for the design, testing, and deployment of system integration points
• Provides technical direction and guidance in the design and integration of enterprise business solutions
• Supports technical progress reviews and project schedule inputs
• Authors technical documentation, such as Standard Operating Procedures (SOP), Interface Control Documents (ICD), Detailed Functional Designs (DFD), and Architecture Diagrams
• Coordinates and directs COTS tool interfaces throughout the project lifecycle
• Fully knowledgeable in all aspects of program, technical and functional areas
• Coordinates and establishes interrelationships between multiple and related technologies and/or programs within an enterprise
• Creates application and database SQL reports in coordination with key stakeholders
• Automate report generation using scripting (e.g., Python, PowerShell) to enhance efficiency and accuracy
• Collaborate with external contractors on the PRISM COTS product to facilitate data exchange, understand their requirements, and propose optimized data solutions
• Utilize Business Intelligence (BI) and data visualization tools (e.g., Tableau, Power BI) to create insightful dashboards and reports
• Support end-users with training and technical assistance on integrated systems and data reporting tools
• Address critical issues in application architecture, to include functional and technical designs
• Provides technical troubleshooting to support application and operating systems
• Recommends innovative solutions to gaps
• Coordinates and reviews work of assigned staff

Technical Integration and Reporting Analyst

• Automate integration tasks, data processing, and report generation using scripting (e.g., Python, PowerShell)
• Manage multiple priorities and adapt to shifting client requests and demands
• Collaborate with external contractors on the PRISM COTS product to facilitate data exchange and propose data solutions
• Apply security best practices to integrate systems, protect sensitive data, and ensure accurate data reporting
• Utilize BI and data visualization tools (e.g., Tableau, Power BI) to create dashboards and reports that inform business decisions
• Support end-users with training and technical assistance on integrated systems and data reporting tools
• Work directly with clients to implement and operate Unison software products and services

Reporting Analyst

• Guide governance structure and processes, communications strategies and execution, and outreach to stakeholders
• Direct communications strategy
• Support functional requirements gathering and provide input to design
• Participate in configuration workshops and provide input to existing configuration management process
• Complete and maintain configuration
• Develop test scripts
• Execute build and regression testing and user acceptance testing
• Conduct troubleshooting, issue identification, and resolution
• Provide functional support for deployment activities
• Work directly with clients to implement and operate Unison software products and service offerings

Functional Support and Change Management Consultant

• Compile, review, analyze, and evaluate business data
• Prepare reports and respond to inquiries
• Recommend appropriate action based on data analysis
• Create reports and evaluation of data
• Interface with development and requirements analysts and designers for issue verification
• Serve as main POC for BU reporting, delivering accurate, timely, and aligned analysis
• Assist in administering processes and systems
• Prepare projects, reports, and presentations
• Support internal stakeholders and federal government customers

Technical Reporting Analyst

Systems Engineer

• Conduct needs analysis, define learning objectives, design instructional strategies, and select delivery methods (e-learning, instructor-led, blended) using adult learning theory and best practices
• Create storyboards, scripts, graphics, animations, videos, and other multimedia elements
• Author eLearning courses ensuring SCORM and Section 508 compliance
• Develop supporting course materials and assets; create new courses and maintain existing courses
• Manage administration and maintenance of the LMS: upload courses, assign learners, track progress, generate reports, and troubleshoot issues
• Ensure learning solutions follow Section 508 accessibility standards and inclusive design best practices
• Apply project management principles to plan, execute, monitor, and evaluate learning projects ensuring on-time, on-budget, quality delivery
• Collaborate with cross-functional partners and SMEs to produce consistent course materials that support learning outcomes and elevate learner competencies
• Evaluate effectiveness of learning solutions and provide recommendations for improvement
• Work directly with clients and, when required, work onsite to implement and operate Unison software products and services

Instructional Systems Designer

• Work with clients to provide implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
• Deliver high quality advisory and support services to government contractors to drive successful operation of Unison’s product suite
• Ensure assigned tasks are performed on target, on time, and on budget and that client personnel appreciate value of work performed
• Understand clients’ business objectives and help clients achieve their goals
• Interact with senior client leadership to define project goals, execute plan, and manage issues and risks
• Build skills through client projects with product and federal acquisition training and career development guidance

PRISM Consultant

• Maintain and administer Unison’s infrastructure (cloud and on-prem), including corporate, production, staging, and development environments.
• Provide engineering expertise for system design, implementation, configuration, patching, backup, and recovery.
• Collaborate with Security teams to ensure alignment with Federal and DoD compliance frameworks (FedRAMP, NIST 800-53, IL4/5).
• Lead continuous improvement initiatives for operational processes, monitoring, and incident response.
• Serve as escalation point for technical issues impacting internal users and external customers.
• Participate in rotating on-call responsibilities and respond to critical system outages (24/7 as needed).
• Document system configurations, maintenance processes, and troubleshooting runbooks.
• Work cross-functionally with software development, hosting, and customer success teams to support application deployment and environment stability.