CBREX

Social Media Customer Care Specialist, French B2/C1, English

CBREX

full-time

Posted on:

Location: 🇵🇹 Portugal

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Salary

💰 €1,000 per month

Job Level

Mid-LevelSenior

About the role

  • Provide frontline support to users of a leading global platform via phone, chat, and email
  • Handle customer requests and complaints and provide accurate guidance and solutions while maintaining a professional tone
  • Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction
  • Escalate challenging cases when necessary and ensure proper follow-up
  • Act as a brand ambassador, maintaining a positive and supportive customer experience
  • Participate in initial company-paid training period
  • Work 40 hrs/week, 8 hrs/day with 2 rotating days off and rotative shifts

Requirements

  • French B2/C1
  • English proficiency
  • Previous Customer Service background
  • Familiarity with KPIs
  • Flexibility to work rotative shifts
  • Availability to work Monday to Sunday, 10:00 to 19:00 (possible extension to 09:00–21:00)
  • Willingness to relocate and work on-site in Porto, Portugal