Inside Sales, Fitness Software, Electronic Payments
AURIC
VoIP
Customer Support Specialist
Bamboo Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer product inquiries via telephone or written format via internet-based email or chat sessions
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
- Create customer satisfaction, develop Omni Channel outcomes, and contribute insight for informed change
- Participate in committees, special projects and provide feedback to enhance process or improve procedure
Requirements
- High level of judgement and exceptional analytical ability
- Creativity in investigating customer problems and solutions within service agreements
- Interpersonal skills and technical product knowledge and expertise
- Effective verbal and written communications skills to consult with management, business partners and vendors
- Documentation and quality assurance processes experience
- PC configuration and installation knowledge
- A remote work environment that is conducive to high quality interactions with customers and team members
- Available and working during scheduled hours
- Preferred: Successful customer service experience in a call-center setting
- Preferred: Associates or Bachelor’s degree in Computer Science or related field
- Preferred: IT Help Desk or PC setup experience
- Preferred: A+ Certification and Network experience
- Preferred: Leadership experience
