Fairfield Residential

Community Manager

• Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre close, bank deposits and ensuring a balanced rent roll.
• Prepare monthly close-out and financial reports.
• Process invoices for payment.
• Collect rent, fees, and other payments.
• Complete bank deposits, dispositions, and account reconciliations.
• Use property management software such as Yardi to record, track, and report on all financial workings of the community.
• Use your leasing and sales experience to lease apartments.
• Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.
• Take all appropriate action to resolve and address service issues.
• Cheer, lead and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention.
• Work closely with the Community Manager regarding all property operations.

Floating Assistant Community Manager

Marketing

• Support the execution of property marketing initiatives, including campaign setup, brand rollouts, signage coordination, and collateral development
• Assist with the management and review of digital marketing performance across paid media, SEO, and ILS channels
• Help track and report on key metrics related to traffic, lead generation, conversion, and return on ad spend (ROAS)
• Collaborate with creative team members and agency partners to coordinate asset requests, brand templates, and approvals
• Provide operational support to leasing and onsite teams, troubleshooting marketing inquiries, platform needs, or brand-related requests
• Assist in organizing and maintaining property-level marketing documentation, calendars, trackers, and reporting dashboards
• Participate in cross-functional meetings to stay aligned on leasing performance, campaign outcomes, and key business priorities
• Conduct competitive and market research to support campaign strategy and property positioning
• Proactively identify opportunities to streamline processes and improve marketing support across the portfolio

Marketing Associate – Portfolio Marketing

Compliance

• Manage Tax Credit, HAP, RAP and/or Section 8 based files.
• Manage the annual recertification process for on time file completion.
• Process all certification documents including 3rd party verifications and appropriate state and federal forms.
• Scan and upload file documents.
• Handle inbound and outbound phones calls and written correspondence related to compliance.
• Offer support and assist with one-on-one training with on-site staff.
• Complete final evaluation and analysis of completed application package and prepare file for approval.
• Communicate with Maintenance Supervisor and Community Manager to ensure all turnovers and inspections are completed on time, prior to move-in.
• Perform routine audits of all on-site programs files and assist in correcting problem areas with the Community Manager.
• Remain up-to-date on compliance procedures and training.
• Assure that all compliance requirements made by Monitoring Agencies are adhered to.
• Complete company required training by established deadline.
• Comply with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

Community Compliance Specialist

Community Compliance Specialist – Floating

• Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre close, bank deposits and ensuring a balanced rent roll.
• Prepare monthly close-out and financial reports.
• Process invoices for payment.
• Collect rent, fees, and other payments.
• Complete bank deposits, dispositions, and account reconciliations.
• Use property management software such as Yardi to record, track, and report on all financial workings of the community.
• Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs.
• Monitor correct usage of income and rent limits as well as utility allowances.
• Walk units to prepare for state required inspections.
• Maintain positive relationship with local housing authority.
• Use your leasing and sales experience to lease apartments.
• Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.
• Take all appropriate action to resolve and address service issues.
• Cheer, lead and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention.
• Work closely with the Community Manager regarding all property operations.

Assistant Community Manager – Affordable

• Be the first point of contact with prospective residents, current residents, vendors and Fairfield associates.
• Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
• Determine the customer’s needs, resolve and/or escalate to a higher level as permitted.
• Use your customer friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
• Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
• Meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process.
• Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems.
• Use Yardi accounting software manage the leasing process.
• Complete marketing/advertising tasks including updating social media sites.
• Maintain knowledge about local market conditions; shop local competition.

Community Leasing Associate

Administrative Assistant

• Manage documentation, track regulatory updates, and maintain accurate records across affordable housing programs
• Centralized processing of annual self-certifications for affordable housing residents
• Respond to internal and external communications related to compliance matters
• Maintain organized records and documentation in systems such as Yardi and SharePoint
• Monitor and update payment standards, utility allowances, and property attributes
• Run and audit monthly and annual compliance reports to ensure accuracy and completeness
• Track incidents, down units, and regulatory forms such as 8823s
• Participate in team meetings and calls related to new developments, transitions, and compliance updates
• Support special projects and contribute to internal communications and team initiatives
• Maintain and update property, vendor, and subsidy provider information in Yardi and tracking spreadsheets
• Ensure SharePoint folders and organizational charts reflect current portfolio and team structure
• Work safely and cooperatively with others, adhere to performance standards, and follow company policies

Administrative Associate, Affordable Housing Compliance

Chief Marketing Officer

• Lead marketing strategy and execution for all new developments from concept and pre-leasing through full stabilization
• Serve as primary marketing partner to Development and Design teams on positioning, naming, identity, signage, and visual brand development
• Oversee and align Paid Digital and Creative teams to ensure cohesive storytelling and performance-driven campaigns
• Develop and manage comprehensive go-to-market plans including naming, branding, media planning, digital campaigns, social content, on-site materials, and launch activations
• Conduct market and competitive research to guide positioning, pricing support, and audience targeting
• Manage agency and vendor relationships to ensure timely, high-quality execution
• Partner with Leasing and Operations to drive traffic, leads, and conversions through data-informed strategies
• Define and track KPIs to monitor campaign success and optimize performance
• Mentor and lead a high-performing marketing team, fostering collaboration and creative innovation
• Stay current with trends in digital marketing, real estate branding, and consumer behavior