FactSet

Customer Success Manager

• Build relationships with current clients and help them maximize their use of Irwin
• Grow and retain customer base through value-adds and trusted advisorship
• Onboard customers successfully, making them masters of the Irwin platform
• Communicate continuously with customers to deliver value and inform on new product releases
• Work cross functionally within the company to communicate with all stakeholders in customer success
• Manage all reporting about the health of customers' accounts
• Identify opportunities or issues within the product based on customer feedback

Customer Success Manager – Capital Markets

• Build relationships with current clients
• Onboard our customers successfully
• Constantly communicating with customers
• Manage all reporting about the health of customers' accounts
• Identifying opportunities or issues within the product based on customer feedback