• Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, and custom applications
• Define secure, scalable, and resilient ServiceNow architectures aligned with EY GDS and client enterprise standards
• Lead complex integrations using REST, SOAP, MID Server, and third-party enterprise platforms
• Establish best practices for data models, workflows, automation, and performance analytics
• Review and govern technical designs, AI feature usage, and code quality across engagements
• Define and lead NowAssist and GenAI Controller–based solution architectures aligned to ServiceNow best practices
• Design AI-augmented use cases including Agent Assist, Virtual Agent, AI Search, case summarization, and resolution intelligence
• Architect context-aware GenAI workflows while ensuring data privacy, security, and responsible AI controls
• Partner with CT/CTP and TTT stakeholders to align AI adoption with platform roadmaps and value realization goals
• Evaluate ServiceNow AI features across releases and drive enterprise-scale adoption strategies
• Lead large-scale ServiceNow and AI-enabled transformation programs across multiple workstreams
• Collaborate with engagement and program leaders to manage scope, risks, quality, and timelines
• Proactively manage architecture risks, platform constraints, and delivery escalations
• Ensure compliance with EY GDS delivery governance, security, and quality standards
• Serve as a trusted advisor to client executives and senior IT leaders
• Translate business problems into ServiceNow and AI-led solution roadmaps
• Lead executive workshops, architecture reviews, and value-based discussions
• Support pre-sales, estimations, solutioning, and RFP responses
• Drive measurable outcomes through adoption, change, and value realization strategies
• Manage, coach, and develop ServiceNow architects and engineers aligned to EY career frameworks
• Conduct performance reviews, goal setting, and capability development
• Build AI and ServiceNow competencies through certifications, training, and innovation initiatives
• Support hiring, onboarding, and capacity planning for GDS TTT and CT teams
• Define platform governance, AI usage standards, and reusable architectural assets
• Ensure responsible AI usage aligned with EY risk, compliance, and data governance principles
• Promote innovation leveraging AI, automation, and emerging ServiceNow capabilities

SAP Tax Engine Manager

Artificial Intelligence

• Lead enterprise strategy, architecture, and implementation of Agentic AI, Generative AI, Responsible AI, AI Governance, and advanced analytics solutions for Banking clients
• Act as a Senior Manager, AI architect, and thought leader with strong business acumen, translating executive priorities and business requirements into scalable AI architectures and transformation roadmaps
• Drive adoption of autonomous AI agents, multi-agent systems, agent orchestration frameworks, AI copilots, RAG / Agentic RAG solutions, and cloud-native GenAI platforms across banking processes
• Partner with senior client stakeholders, architects, data scientists, AI engineers, product leaders, risk and compliance teams to identify, prioritize, and deliver high-value AI use cases
• Own design authority for LLM-powered applications, enterprise AI agents, model evaluation, observability, LLMOps, AI security, Responsible AI controls, AI governance, and production deployment patterns
• Develop Agentic AI and GenAI solutions for customer servicing, relationship management, lending, credit risk, fraud detection, KYC/AML, compliance monitoring, wealth advisory, investment research, portfolio intelligence, and operations transformation
• Establish AI governance frameworks covering responsible AI principles, model risk management, explainability, fairness, privacy, security, auditability, regulatory compliance, and human-in-the-loop controls
• Lead business development activities including client engagements, solution workshops, architecture reviews, proposal creation, RFP responses, executive presentations, and AI transformation roadmaps
• Create reusable accelerators, reference architectures, delivery playbooks, and best-practice assets across Azure AI services, Agentic AI frameworks, and enterprise AI platforms
• Stay current with advancements in Agentic AI, AI orchestration, LLMs, RAG, model evaluation, AI governance, autonomous workflows, Responsible AI, Azure AI ecosystem, and emerging cloud AI capabilities
• Present business outcomes, technical architecture, risk considerations, insights, and recommendations to senior client stakeholders and leadership teams in a clear and impactful manner
• Lead and manage multidisciplinary teams of AI architects, GenAI specialists, data scientists, engineers, and consultants, providing strategic direction and delivery oversight
• Provide thought leadership on enterprise AI architecture, Agentic AI adoption, Responsible AI, AI Governance, cloud AI modernization, and GenAI operating models for Banking
• Mentor and coach managers, junior architects, analysts, and developers, fostering technical excellence, innovation, engineering discipline, and responsible AI delivery practices

Senior Manager – Agentic AI

Customer Support

• Provide second level of support to end users Incident and service requests that have been escalated by lower tiers
• Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible
• Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements
• Identify improvement opportunities within incident resolution focusing on Incident reduction
• Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests
• Liaise between Outage Management and other Technical support teams on Infrastructure outages for resolution
• Enable standardization of processes and working practices as they relate to End User Incident track
• Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information
• Create and submit knowledge articles
• Improve efficiency of Operations by implementing efficient automated processes

Support Specialist

AI Engineer

• Support the development and implementation of Generative AI, Agentic AI, and AI solutions for Banking use cases under the guidance of senior team members and managers.
• Convert functional requirements into basic AI components, prompts, APIs, scripts, workflows, and reusable development modules.
• Build and enhance LLM-powered features, RAG pipelines, simple AI agents, document processing flows, and automation components.
• Work with data scientists, AI engineers, senior developers, and banking domain stakeholders to develop and test AI solution components.
• Contribute to banking-focused AI solutions for customer support, document intelligence, onboarding support, KYC/AML assistance, lending support, fraud checks, and operations automation.
• Use Azure AI Services, Azure OpenAI, Azure AI Foundry, Azure AI Search, Azure Functions, and Azure DevOps to support AI application development and deployment.

Agentic AI Engineer – Staff

Manager

• Help clients in their Business Transition assignments from functional perspective
• Work along with the clientele to setup framework for a Global Business Services (GBS) or Share Services Centre (SSC)
• Conduct finance processes assessments, deep diving and analyzing pain areas and coming up with solutions
• Actively review and explore opportunities to improve, optimize and enhance ways of working
• Provide innovative and customer focused RFP and RFI responses

Manager – GBS – GCC Advisory

Financial Planning and Analysis

• Acompañarás la transformación con una visión holística de negocio, personas y tecnología.
• Desarrollar tareas de Consultoría en mejora de procesos para las empresas más grandes de la región.
• Análisis y mejora de procesos de las empresas asignadas.
• Implementaciones de modelos de servicios compartidos (Shared Services), transformación operativa, service delivery y servicios funcionales de sistemas.
• Concebir e impulsar una transformación, basada en conocimiento de la industria e integrando las capacidades existentes dentro de los equipos EY.
• Diseñar sus negocio, servicios y modelos operativos.
• Ejecutar la transformación: Liderar programas grandes y complejos que requieren visión integral (personas, tecnología y negocio), disciplina y experiencia especializadas.

Manager, Business Consulting – Finance

• Concebir e impulsar procesos de transformación basados en un profundo conocimiento de la industria e integrando las capacidades existentes dentro de los equipos de EY.
• Diseñar sus negocio, servicios y modelos operativos.
• Diseñar experiencias: reinventar, diseñar e implementar valiosas experiencias humanas.
• Ejecutar la transformación: Liderar programas grandes y complejos que requieren visión integral (personas, tecnología y negocio), disciplina y experiencia especializadas.

Manager – Consultoría en Business Transformation, Industria Financiera

Affiliate Manager

• Assist with the firm’s ISQM 1 requirements.
• Consult with engagement teams to ensure compliance with auditing standards and firm methodology.
• Manage audit engagements by defining audit strategy and executing it in compliance with our policies and protocols.
• Effectively manage the Audit process with appropriate consideration of audit risk issues and accounting technical matters.
• Lead and manage fieldwork on clients’ sites including liaising with other departments to ensure the smooth delivery of the Audit process.
• Leverage your expertise in accounting frameworks (IFRS) and in related financial reporting matters.

Associate Partner – Audit

Associate

• Conceptualize and produce multimedia collaterals including motion graphic content for websites, e-learning modules, internal SharePoint sites, and for social media platforms
• Communicate effectively with customers while understanding design briefs and sharing ideas
• Provide unique, innovative, and effective design concepts to customers
• Meet and exceed defined expectations in terms of aesthetics, quality, turnaround time and efficiency
• Adhere to EY brand standards and remain cognizant of visual as well as verbal guidelines
• Mentor junior team members on best practices around applying creativity in production environment
• Stay up-to-date with latest design trends, socialize and advocate the same to teams/customers
• Seamlessly manage multiple creative projects simultaneously
• Work with minimal supervision and guidance

Senior Multimedia Specialist

Project Manager

• You will support our clients in the business and organizational transformation journey, actively becoming a trusted advisor in PM subject matters for both clients and EY colleagues.
• You will provide consultation and recommendations based on client’s requirement and develop relationships with team members across all EY practises to serve client needs.
• You will work with various teams to ensure that client’s requirement, budget and milestones for projects are met.

Project Manager, Business Consultant – SAP Background

Backend Engineer

• Implement and configure Drupal-based pages, content structures, templates and reusable components for digital platforms and knowledge portals.
• Translate information architecture, UX designs and content models into practical Drupal structures, including content types, taxonomies, menus, views and publishing patterns.
• Work closely with UX/UI designers, content designers, business analysts and communications specialists to deliver coherent digital user experiences.
• Support editorial workflows, content governance, page publishing and quality assurance in CMS environments.
• Support proposal and solution development by contributing Drupal-related assumptions, role input, implementation considerations and technical clarifications.
• Contribute to multilingual and accessibility-conscious content delivery, including coordination with localisation and QA activities.
• Participate in iterative delivery cycles, including pilot feedback, stakeholder validation and refinement of digital platform components.
• Apply good engineering practices, including Git-based collaboration, configuration management, code review, documentation and release discipline.
• Help strengthen Studio+ positioning in the public institutional ecosystem by contributing to reusable delivery patterns, CMS standards and Drupal capability development.

Lead Drupal Developer

Executive

• Document and improve Talent processes across the employee lifecycle
• Identify inefficiencies and drive smarter, more streamlined ways of working
• Support automation and continuous improvement initiatives
• Translate business requirements into clear, practical process solutions
• Collaborate with global stakeholders to align processes and priorities
• Support testing and implementation of process changes
• Monitor demand and help prioritize change requests effectively

Talent Executive – Talent Delivery

• Lead and support clients in improving and transforming O2C processes, ensuring alignment with industry standards and best practices.
• Utilize and demonstrate a deep understanding of the MS Dynamics 365 to optimize finance processes and drive efficient transformation and transition.
• Responsibilities include designing and executing test strategies, collaborating with cross‑functional teams (business analysts, project managers, technical teams), and supporting solution design.
• Support go-to-market efforts and development of client proposals and RFP responses, showcasing our expertise and value proposition.
• Deliver clear and compelling presentations to clients, articulating the benefits and outcomes of finance transformation initiatives.
• Identify, register, plan, and mitigate risks, clearly communicating them to stakeholders.

O2C Finance Transformation Manager – MS Dynamics 365

Cloud Engineer

• Collaborate with multidisciplinary teams to help clients define, build, and operate cloud platforms that enable reliable application delivery, enterprise modernization, and measurable business value.
• Support or lead architectural design sessions and define target-state cloud platform architectures using Azure or AWS.
• Implement Azure landing zones and account onboarding activities using standard checklists and Infrastructure as Code modules, including Terraform.
• Troubleshoot platform issues, resolve delivery blockers through root-cause analysis, and propose implementation-ready fixes aligned to baseline standards.
• Work effectively with architects, security teams, developers, operations teams, and client stakeholders to deliver practical cloud solutions.

Cloud Architect, Engineer – Technology Consulting

• Work as part of a team that designs, develops, tests, deploys and supports solutions using RPA applications, Power Platform and other digital transformation tools.
• Provide consulting services to biggest market players in EMEIA region and globally.
• Lead solution delivery and identify opportunities for process transformation using Microsoft technologies.