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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in architecting end-to-end ServiceNow solutions, including AI-driven workflows and integrations, while ensuring compliance with governance and security standards. Proven ability to lead large-scale transformations and manage stakeholder relationships effectively.
Highest-signal resume keywords
ServiceNow ArchitectureAI-Driven WorkflowsEnterprise-Scale TransformationsStakeholder ManagementServiceNow Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Platform ExperienceData Model DesignJavaScript ScriptingREST IntegrationsSOAP IntegrationsPerformance AnalyticsAI Search ImplementationPredictive IntelligenceGenAI ControllerAgent Assist
Soft Skills
LeadershipConsultingStakeholder Management
Tools & Technologies
ServiceNowNowAssistGenAIVirtual AgentMID Server
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistServiceNow Certified Architect
Industry Keywords
ITSMITOMITAMHRSDCSMSecOpsData GovernanceComplianceAutomationPerformance Management
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, and custom applications
- Define secure, scalable, and resilient ServiceNow architectures aligned with EY GDS and client enterprise standards
- Lead complex integrations using REST, SOAP, MID Server, and third-party enterprise platforms
- Establish best practices for data models, workflows, automation, and performance analytics
- Review and govern technical designs, AI feature usage, and code quality across engagements
- Define and lead NowAssist and GenAI Controller–based solution architectures aligned to ServiceNow best practices
- Design AI-augmented use cases including Agent Assist, Virtual Agent, AI Search, case summarization, and resolution intelligence
- Architect context-aware GenAI workflows while ensuring data privacy, security, and responsible AI controls
- Partner with CT/CTP and TTT stakeholders to align AI adoption with platform roadmaps and value realization goals
- Evaluate ServiceNow AI features across releases and drive enterprise-scale adoption strategies
- Lead large-scale ServiceNow and AI-enabled transformation programs across multiple workstreams
- Collaborate with engagement and program leaders to manage scope, risks, quality, and timelines
- Proactively manage architecture risks, platform constraints, and delivery escalations
- Ensure compliance with EY GDS delivery governance, security, and quality standards
- Serve as a trusted advisor to client executives and senior IT leaders
- Translate business problems into ServiceNow and AI-led solution roadmaps
- Lead executive workshops, architecture reviews, and value-based discussions
- Support pre-sales, estimations, solutioning, and RFP responses
- Drive measurable outcomes through adoption, change, and value realization strategies
- Manage, coach, and develop ServiceNow architects and engineers aligned to EY career frameworks
- Conduct performance reviews, goal setting, and capability development
- Build AI and ServiceNow competencies through certifications, training, and innovation initiatives
- Support hiring, onboarding, and capacity planning for GDS TTT and CT teams
- Define platform governance, AI usage standards, and reusable architectural assets
- Ensure responsible AI usage aligned with EY risk, compliance, and data governance principles
- Promote innovation leveraging AI, automation, and emerging ServiceNow capabilities
Requirements
What you’ll need- 8–14 years of overall IT experience with 6+ years of hands-on ServiceNow platform experience
- Strong expertise in ServiceNow architecture, data model, scripting (JavaScript, Glide API)
- Deep understanding of ServiceNow AI architecture including Now Assist, GenAI Controller, AI Search, and Predictive Intelligence
- Hands-on experience enabling GenAI-driven workflows, Agent Assist, and Virtual Agent capabilities
- Experience leading enterprise-scale ServiceNow or AI-enabled transformations
- ServiceNow Certified System Administrator and CIS certifications (mandatory)
- ServiceNow Certified Architect or advanced AI-focused certifications (preferred)
- Strong consulting, stakeholder management, and leadership skills
Benefits
Comp & perks- Competitive salary