Extreme Reach

Payroll

• Own and grow a revenue quota by identifying and closing new production payroll opportunities across film, television, and commercial productions
• Build strong relationships with line producers, production accountants, UPMs, and physical production teams
• Position XR’s onboarding, timekeeping, EOR, and payroll solutions as critical infrastructure for efficient production operations
• Provide consultative guidance on union and non-union crew payroll workflows, approvals, fringe calculations, and reporting
• Deliver compelling sales presentations and proposals tailored to individual production needs and timelines
• Partner closely with Implementation and Customer Success to ensure smooth production launches and repeat business
• Maintain accurate pipeline tracking and forecasting in Salesforce
• Identify opportunities to expand services across multiple productions within the same production companies

VP, XR Pay Sales – Production & Crew Payroll Solutions

Customer Support

• Product support across multiple XR Pay Entertainment Payroll platforms
• Provision and maintain user accounts on XR Pay platforms
• Configure and update production codes between XR Pay platforms
• Train new clients
• Demo prospective clients on our systems, and existing clients on new feature rollouts
• Assist payees in their use of the portal
• Prep client databases for each new year
• Create internal and external training videos per XR or client request
• Create and maintain XR Pay platform documentation for clients and employees.
• Smoke Test Assistance to Devs on large releases and patches on the system
• SSO User Account Support
• Create, track and help report tickets to our platform Development Teams
• Create testing footage for Development Team for various tickets to demonstrate issues when they appear on the system
• Test any new releases on Luca & Linx to ensure the update was done on Prod correctly
• Point of contact communication between the Development Team and the Client, ensuring to provide updates, document client concerns and requests, and deliver updates on any work done by the Dev Team.
• Other duties as related to the above

Product Support Specialist

Customer Success Manager

• Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc.
• Create customized Client Success Plan for enterprise clients that dictates scheduled touch-points for proactive outreach, including weekly, monthly or quarterly calls, video or in-person meetings
• Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings
• Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them to high levels of success using XR products and services
• Develop deep insight and knowledge of the clients’ teams and operational structure by building a network of relationships
• Utilize XR-supported analytical tools to monitor and analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams
• Present business reviews to clients, and share suggestions and optimal solutions.
• Proactively maintain a high knowledge level of all supported services, products, and projects for client
• Advise client of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed
• Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives, changes or improvements to existing products in use, new features and products they might find useful, etc
• Represent the Voice Of the Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience
• Participate in the creation of interdepartmental support models, workflows and SOPs
• Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices
• Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support
• Partner with the Deal Desk to ensure optimal account performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs, etc with Legal/Contracts team
• Align with Global Business Partner to upsell and cross-sell additional products or services to contribute to the client’s success
• Assist Global Business Partner and Marketing in managing and executing RFP requests

Vice President

• Drive the development of quarterly and yearly product roadmaps to ensure alignment with strategic business objectives, while addressing customer requirements effectively.
• Collaborate closely with Creative, Marketing, Sales, and other relevant teams to swiftly conceptualize, test, and launch innovative product offerings and enhancements.
• Forge strong partnerships with team members and external collaborators to foster crossfunctional synergy and prioritize initiatives in line with collective goals.
• Develop and communicate a comprehensive long-term vision and strategy, influencing key stakeholders to translate these into actionable plans.
• Utilize deep insights into our brand, business landscape, and product strategy to inform decision-making processes across all organizational levels.
• Define metrics to drive clarity in successful product launches • Engage regularly with senior management to address critical issues and opportunities, both internally and externally.
• Cultivate robust relationships with stakeholders and partners within and beyond our brand's online teams to foster alignment and garner support for shared objectives.
• Collaborate effectively with program managers, web developers, engineers, and other stakeholders to drive project execution while effectively managing priorities and communication channels.

VP Product, Metadata Strategy

Executive Assistant

• Maintain a daily calendar of meetings and events for a team of executives; Organize complex calendars and schedules; resolve any scheduling issues
• Arrange travel and accommodations for a team of executives
• Tracks and submits expense reports for a team of executives
• Screen incoming telephone calls; take and deliver accurate messages; respond to requesting by gathering and providing information and referring non-routine calls for the ELT to appropriate team members
• Help to coordinate in-office and offsite meetings
• Plan and arrange events including catering for in-office meetings
• Document meeting actions and follow-up accordingly
• Manage sensitive matters with a high level of confidentiality and discretion
• Assisting with everyday office tasks
• Other projects and duties as assigned

Sales

• Ownership of ad-serving displacement / competitive take-away motions within performance-driven brands and agencies
• Drive new business and expansion revenue across ad serving, CTV/digital, creative lifecycle, and production services offerings.
• Position XR against incumbent ad-serving / measurement platforms, articulating both technical and commercial differentiation
• Sell to performance marketers, growth marketers, and acquisition-focused teams at brands and agencies.
• Engage performance, growth, media, and analytics stakeholders as well as marketing and procurement.
• Lead measurement, attribution, and digital reporting discussions (conversion tracking, pixels, performance analysis, etc.)
• Develop and execute outbound and inbound sales strategies to penetrate whitespace and expand wallet share.
• Build strong relationships with agencies and buying groups, including preferred partners such as Havas Edge, Lockard Wechsler, Cannella, and Icon.
• Collaborate closely with Customer Success, Solutions Architecture, Product, and Marketing teams to deliver a seamless customer experience.
• Maintain disciplined Salesforce hygiene and provide accurate forecasting and pipeline management.
• Achieve and exceed individual revenue quota while contributing to broader team success.

Sales Director, Direct Response

Sales Development Rep

• Prospect into target accounts using a mix of outbound calls, emails, social outreach, and inbound lead follow-up
• Qualify contacts based on business needs, budget, authority, and timeline
• Schedule discovery meetings and demos for Account Executives
• Maintain accurate and up-to-date records in CRM (e.g., Salesforce)
• Collaborate with Marketing on campaigns, messaging, and lead nurturing
• Develop a strong understanding of XR’s products, use cases, and customer personas
• Meet or exceed monthly and quarterly activity and pipeline targets
• Provide feedback on market trends, competitive intelligence, and customer needs