Extreme Reach

Solutions Engineer

• Act as a strategic technical partner to the Sales and Business Development teams.
• Engage deeply in the pre-sales process, guiding enterprise clients through product capabilities, solution design, and integration strategies.
• Collaborate with Sales to understand prospective enterprise client's business goals, technical environments, and operational workflows.
• Lead discovery sessions to uncover enterprise client requirements, assess solution fit, and identify integration considerations.
• Design and articulate tailored solutions using the XR tech stack.
• Deliver compelling product demos, technical presentations, and proof-of-concepts.
• Advise on best practices for implementation, integration, and platform adoption.
• Serve as a technical liaison between enterprise clients and internal teams during the sales process.
• Create solution architecture documentation, integration diagrams, and technical scoping materials.
• Provide high-quality responses to technical RFPs and security/compliance questionnaires.
• Gather enterprise client feedback to inform roadmap planning.
• Stay informed on industry trends, competitive technologies, and emerging tools in ad tech, martech, and broadcast systems.
• Own demo certification program; coach AEs/SAEs on delivering Tier-1 light demos.
• Maintain ≥80% technical validation win rate and <2-week POC cycle-time.
• Document product gaps in Product board/Jira within 24 hours of field discovery.
• Tailor solutioning approaches based on Segment A vs. Segment B buying patterns.
• Travel up to 30% for on-site workshops and production pilots.

Solutions Architect – Enterprise

Account Executive

• Qualify and manage inbound leads to ensure timely follow-up, accurate segmentation, and next steps.
• Own and close smaller opportunities (Segment C and D), handling pricing, contracts, Salesforce workflow, and onboarding.
• Partner cross-functionally with Activation and Talent teams to uncover cross-sell and upsell opportunities.
• Route strategic opportunities to senior (A/B or Agency) sellers while maintaining complete Salesforce visibility.
• Monitor client usage and engagement to identify accounts ready for expanded XR solutions.
• Report on key metrics; inbound activity, conversion rates, and close rates—to improve forecasting and team visibility.

Inside Sales Representative

Customer Success Manager

• - Lead and mentor a team of Sr. CSMs and CSMs, providing regular guidance, performance feedback, and professional development support.
• - Serve as a day-to-day resource and escalation point for the team, ensuring consistent delivery of best-in-class client service.
• - Collaborate with the VP of Customer Success to align team objectives with department goals.
• - Support hiring, onboarding, and training of new CSMs to maintain high performance and engagement.
• - Foster a positive, collaborative team culture focused on growth, accountability, and innovation.
• - Own relationships with key enterprise and recurring revenue clients, acting as a strategic advisor and senior point of contact post-sale.
• - Focus on retention of accounts, fostering key relationships with client contacts.
• - Develop and execute customized Customer Success plans with proactive touchpoints (weekly, monthly, or quarterly) to drive engagement, adoption, and retention.
• - Conduct onboarding and product training sessions for new clients and provide ongoing education on XR’s offerings.
• - Understand client business goals, workflows, and challenges to deliver measurable value and influence long-term success.
• - Partner with Sales to identify and support upsell and cross-sell opportunities that align with client needs.
• - Use analytical tools to track engagement, adoption, and business outcomes, sharing insights and recommendations with clients and internal teams.
• - Represent the Voice of the Customer (VOC) in discussions with Product, Marketing, Sales Operations, and Technical Support teams.
• - Support the development and improvement of processes, playbooks, and workflows to enhance efficiency and client experience.
• - Assist in the creation and delivery of Quarterly Business Reviews (QBRs) with key clients, ensuring data-driven insights and actionable outcomes.
• - Act as a Subject Matter Expert (SME) on specific clients or processes, guiding internal teams on best practices.
• - Support the renewal process by ensuring high client satisfaction and identifying expansion opportunities.
• - Collaborate with Sales on account growth initiatives, ensuring proposed solutions align with the client’s objectives and budget structure.
• - Monitor and report on key client metrics (usage, engagement, satisfaction) and proactively mitigate churn risks.

Customer Success Team Lead

Payroll

• Process weekly entertainment payroll for union talent and crew (along with Non-Union) across multiple projects in compliance with CBAs.
• Interpret and apply union contracts including SAG-AFTRA, DGA, IATSE, Teamsters, WGA, and others.
• Audit start paperwork, timecards, and production reports to ensure accuracy and compliance.
• Calculate complex union-related pay items including overtime, penalties, meal violations, rest breaks, and turnaround violations.
• Ensure accurate application of deductions and fringes such as health & welfare, pension, dues, and workers' comp.
• Respond promptly to client questions, providing excellent customer service and guidance on union payroll issues.
• Collaborate with internal teams (e.g. Labor, Tax, Accounting) to resolve payroll issues and ensure smooth processing.
• Keep up to date with union agreement changes, labor law updates, and industry best practices.

Union Payroll Coordinator – Entertainment Division

Operations

• - Provide hands-on IT support for employees, including computer setup, software installation, and troubleshooting hardware/software issues.
• - Support employee onboarding by preparing laptops, accounts, and conference room introductions.
• - Manage conference room systems to ensure seamless video conferencing and meeting technology experiences.
• - Create new employee badges, manage the badging system, and serve as point of contact for access control for all NYC employees.
• - Keep IT equipment organized and maintain accurate inventory of laptops, peripherals, and other devices.
• - Oversee vendor delivery scheduling and management through the building’s vendor portal; ensure Certificates of Insurance (COIs) remain current.
• - Assist when needed in general office operations: keeping the kitchen stocked, equipment functioning, assisting with events and larger meetings, and collaborating with the Executive Assistants to keep the office running smoothly at all times.

IT & Office Operations Assistant

Manager

• Lead and own the full end-to-end program execution of business-critical learning & development initiatives, including learning needs analysis, development, implementation, and measurement
• Create and implement effective learning programs of varying size and complexity in a hybrid work environment; direct, organize and manage program activities at all levels
• Build a strategic roadmap and implementation plan for learning & development initiatives tied to organizational strategy & topline business priorities
• Design and pilot blended learning curriculum for a manager development program across global regions
• Coach and develop employees to co-facilitate the delivery of learning materials; run Train the Trainer sessions as needed
• Manage and update learning content for a diverse, global audience utilizing new LMS
• Drive compliance training and reporting annually, working with legal and compliance teams
• Partner closely and collaborate with senior stakeholders and leadership on key learning initiatives and/or courses
• Report to the VP, People & Culture
• Other duties as assigned

Senior Manager, Learning and Development

Financial Planning and Analysis

• Deliver financial and commercial insights to support strategic and operational initiatives
• Provide thought leadership on pricing strategy, client contract analysis, revenue streams from talent and rights management, and resource allocation
• Develop ROI and margin analyses to support platform growth, customer acquisition, and retention strategies
• Lead the financial planning process across commercial operations, including budgets, forecasts, and long-range planning
• Deliver actionable financial reporting, including revenue/margin analysis, variance reporting, and KPI dashboards tailored to entertainment payments and rights monetization
• Identify business trends and risks, and partner with leadership to proactively develop course-corrective strategies
• Drive working capital performance by owning the finance lens on debtors and cash collection; act as key contact for overdue accounts and escalation point for resolution
• Oversee and manage unbilled revenue issues, particularly related to talent payments and royalties; identify root causes and resolve bottlenecks
• Ensure intercompany revenue between business units and related entities is accurately recorded and reconciled
• Drive financial process improvements across commercial operations to increase efficiency, transparency, and accuracy
• Act as a cross-functional leader and liaison across Controllership, FP&A, Sales Ops, and Operational Finance to ensure alignment and transparency
• Serve as a critical integrator and translator between commercial teams and central finance
• Represent Finance as a key stakeholder in commercial pipeline meetings, client escalations, and operational reviews

Director, Commercial Finance

Accounts Receivable

• Prepare and issue customer invoices and credit notes with accuracy and timeliness
• Support reporting activities and conduct data-driven analysis
• Manage AR correspondence and respond to customer queries professionally
• Maintain and update Standard Operating Procedure (SOP) documentation
• Collaborate with cross-functional teams to deliver exceptional service
• Provide backup support across other finance functions as needed
• Stay up-to-date with industry trends and continuously develop your skills
• Contribute to ad-hoc projects and tasks assigned by the AR Team Lead
• Actively participate in team-building and company culture initiatives

AR Analyst – Billing

• The Director of Treasury Operations will oversee all aspects of treasury management, including cash forecasting, liquidity management, banking relationships, and risk mitigation. This role will be instrumental in supporting the company’s growth by ensuring robust treasury processes, compliance, and operational excellence.
• This role is ideal for a strategic and hands-on finance professional with experience in private equity-backed organizations, a deep understanding of treasury operations, and a strong grasp of adtech business dynamics.
• Responsibilities:
• Lead and manage treasury operations including cash management, liquidity planning, and cash flow forecasting to ensure optimal working capital and funding availability.
• Develop and maintain strong relationships with banking partners, credit providers, and financial institutions.
• Oversee daily cash positioning and ensure appropriate investment of excess cash balances.
• Manage XR’s corporate insurance program which includes supervising our self-insured works compensation policy
• Manage and optimize corporate banking arrangements, treasury systems, and payment platforms.
• Monitor and mitigate financial risks including foreign exchange, interest rate, and counterparty risks.
• Ensure compliance with internal controls, treasury policies, and regulatory requirements.
• Collaborate with FP&A, Accounting, and Corporate Finance teams to align treasury activities with financial planning and reporting.
• Support debt management activities, including covenant compliance, debt issuance, and refinancing processes.
• Lead treasury technology implementations and process improvement initiatives to drive efficiency and scalability.
• Provide treasury insights and reporting to senior leadership and private equity stakeholders.
• Manage and develop the treasury team, fostering a culture of accountability and continuous improvement.