Evora IT Solutions

Manager

• Develop and Execute Regional Marketing Plans and Campaigns : Create and execute localized marketing programs to promote Evora’s services, increase brand awareness, and drive lead generation for North America.
• Local Partnerships : Build and maintain partnerships with partners (esp. ServiceNow and SAP), customers and other third parties (ASUG, etc.) to enhance brand visibility and generate leads.
• Event Planning : Organize and execute regional events (virtual and onsite) and trade shows to engage with customers and prospects and strengthen local relationships.
• Internal Team Planning: Support the planning and execution of the annual internal Americas Marketing team event, including coordinating venue contracts, organizing meals and activities, and ensuring alignment with the event agenda set by leadership.
• Content Creation : Collaborate with internal subject matter experts and the global marketing team to create a variety of marketing content including news articles, landing pages, event promotional materials, email campaigns, and social media posts - ensuring all materials reflect Evora’s brand voice, visual identity, and messaging, and resonate with Evora’s target audience. This includes formatting content into Evora-branded templates and creating branded visuals for social media posts, digital ads, and other marketing channels.
• Paid Media: Plan and execute digital marketing campaigns at the local level, including email marketing, social media (LinkedIn and others), and online advertising. Align these campaigns with the global Evora Marketing team.
• Organic social media: Create and publish organic social media content to support regional events and programs, while coordinating with global team members to align with the global publishing calendar and maintain consistent brand messaging across channels.
• External Agency Management: Manage external marketing agencies and vendors as needed to support regional initiatives, ensuring high-quality deliverables, alignment with brand standards, and effective use of budget and resources.
• Market Analysis : As needed or as appropriate, conduct market research and gather regional market insights to adapt marketing messaging, and programs.
• Budget Management : Manage the field marketing budget effectively, optimizing resources for maximum impact.
• Data and Reporting : Monitor and analyze the performance of regional marketing initiatives, prepare reports, and provide insights to improve marketing efforts.
• Swag: Manage sourcing, production, and distribution of branded merchandise for tradeshows, the merch store, new hire onboarding, and customer gifting, ensuring consistency with brand guidelines and marketing objectives.
• Brand Consistency : Ensure consistent branding and messaging in alignment with global standards across all regional marketing activities.

Regional Marketing Manager

Business Operations

• Analyze, design, and implement ServiceNow solutions that enhance business processes and drive efficiency.
• Collaborate with stakeholders to understand their needs, configuring ServiceNow applications, and ensuring successful deployment and optimization of ServiceNow modules.
• Support Evora’s delivery organization and elicit details from customers to write detailed specific requirements (stories, acceptance criteria).
• Ensure all related activities are delivered with a focus on customer service and quality.
• Initiate and/or participate in strategic initiatives that impact Evora’s tactical approach to servicing and supporting Evora’s customers.
• Analyze and assess current business processes and identify areas for improvement.
• Maintain strong relationships with clients and stakeholders, ensuring their needs are met and expectations are managed.
• Drive as a key subject matter expert in the development of projects for the Technical Support Engineer and customer support experience.
• Develop training plan and training materials to deliver our customers with ServiceNow success through a train the trainer approach.
• Create and maintain detailed documentation for configurations, processes, and procedures.
• Leverage your expertise to develop the test plan and approach on customer projects.
• Participate in discovery workshops to elicit requirements in order to develop business process workflows that support overall architectural design.
• Contribute to weekly status reports for both internal and external stakeholders.

Business Process Consultant

Project Manager

• Single point of contact for client engagements
• Lead the project team throughout delivery process.
• Daily communication with project team, customers and leadership to report on project status, needs and plan for upcoming milestones
• Manage project financials including timecard monitoring of active project team members
• Apply expertise in the delivery methodology to promote client success.
• Partner with the Sales team and client to understand the services to be delivered.
• Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions.
• Mentor team members to achieve the services objectives.
• Identify gaps in solution delivery and propose solutions and escalate as needed.
• Managing multiple projects at the same time

Human Resources

• Manage employee lifecycle tasks including onboarding, offboarding, and data entry in HRIS systems.
• Coordinate new hire equipment orders and ensure timely setup of accounts and access.
• Support benefits administration, including annual renewals and employee inquiries.
• Process salary adjustments, bonuses, commissions, and document changes in PEO and HRIS platforms.
• Assist with immigration documentation, including visa and green card cases in coordination with our immigration lawyer.
• Maintain and update employee handbooks and internal policies on a quarterly and annual basis.
• Support compliance efforts including annual report filings, new state employer registrations, and monthly reporting.
• Assist in documenting and implementing new HR policies and procedures.
• Deliver excellent customer service by answering employee requests and questions in a timely and professional manner, contributing to a positive employee experience.
• Help foster a positive workplace culture through coordinating engagement initiatives, recognition moments, and company celebrations.
• Assist in organizing team-building activities, social events, and communication efforts that connect employees across regions.
• Assist in organizing internal meetings, ensuring agendas and presentation materials are well-prepared and aligned with meeting goals.
• Assist with accounts payable and vendor payments for HR and internal departments.
• Administer travel reimbursements: review reports, ensure accuracy, and approve submissions.
• Coordinate travel arrangements including booking flights, hotels, and creating itineraries.
• Maintain and enhance the internal knowledge base and wiki articles.
• Identify and implement process improvements across HR and administrative workflows.
• Support recruiting efforts including background check documentation and candidate data management.

HR Coordinator

• Lead an AMS team and oversee multiple customer projects
• Manage the Customer Care team as the central point of contact for multiple project managers and customers
• Customer management: ensure SLAs are met and handle escalation management
• Change request management
• Resource planning for projects
• Support in the sales process for AMS projects
• Define and ensure adherence to process standards
• Lead and coordinate the international support project team
• 2nd-level support for SAP end users across multiple countries
• 3rd-level support for SAP standard modules, custom enhancements, and upgrades
• Promote the development of project managers and junior team members

SAP Support Manager / AMS Lead

• You act as the manager of our Customer Care team and serve as the central point of contact for multiple project managers and our clients
• Client management: ensuring SLAs and escalation management, change request management
• Resource planning for the projects
• Support in the sales process for AMS projects (effort estimation, proposal preparation)
• Define and ensure adherence to process standards
• Lead and coordinate the international support project team
• 2nd-level support for SAP users in multiple countries (ticket-based)
• 3rd-level support for SAP standard modules (Enterprise Asset Management), customizations and upgrades
• Foster the growth of project managers and the junior team

SAP Support Manager – AMS Lead

• Unterstützung und Umsetzung spannender Projekte in den Bereichen Instandhaltung, Intelligent Asset Management und mobile Geschäftsprozesse• Schrittweise dein Know-how im SAP Consulting aufbauen• Eigenständige Arbeit als Consultant oder Solution Architekt• Übernahme ausgesuchter Aufgaben in der Beratung und Lösungsarchitektur• Teilnahme an Beratungs-Situationen und Entwicklung von Kompetenz• Eintauchen in zukunftsweisende Anwendungen

Junior SAP Consultant

Consultant

• Analyse, Konzeption und Implementierung von End-to-End Instandhaltungsprozessen auf Basis von SAP S/4HANA EAM
• Integration und Umsetzung von innovativen Szenarien mit IoT, KI und Predictive Maintenance
• Einführung von SAP APM, SSAM und BNAC bei Kunden aus Industrie, Energie und Infrastruktur
• Gestaltung und Weiterentwicklung moderner Architektur- und Lösungskonzepte
• Enge Zusammenarbeit mit Entwicklerteams und UX-Designern
• Leitung von (Teil-)Projekten und Zusammenarbeit mit dem Schweizer, interdisziplinären und internationalen Team

Regional Marketing Manager

Business Process Consultant

Project Manager

HR Coordinator

HR Coordinator

SAP Support Manager / AMS Lead

SAP Support Manager – AMS Lead

Junior SAP Consultant

Senior EAM Consultant – S/4HANA, Cloud, Innovation