Evora IT Solutions

ServiceNow

• Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success
• Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support
• Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones
• Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members
• Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction
• Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery
• Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies
• Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum
• Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement
• Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience

ServiceNow Project Manager

• Oversee day-to-day delivery operations across the ServiceNow portfolio, ensuring projects meet quality, scope, timeline, and budget expectations.
• Foster consistent delivery practices by implementing and maintaining Evora delivery standards, methodologies, and governance.
• Support Project and Engagement Managers through coaching, oversight, and escalation management.
• Partner closely with the Head of ServiceNow to ensure alignment between business targets and delivery capability.
• Ensure high CSAT and overall engagement health across the delivery portfolio.
• Step in to resolve customer concerns, mitigate risks, and prevent or de-escalate project-level issues.
• Drive proactive identification of upsell/cross-sell opportunities through trusted delivery relationships.
• Lead, mentor, and develop Project Managers, Engagement Managers, and other delivery personnel.
• Oversee team onboarding, skill development, performance support, and succession planning.
• Champion an inclusive, collaborative team culture that reflects Evora’s values and high standards.
• Collaborate with Sales, Business Development, and Practice leadership to ensure resource readiness and realistic scoping.
• Participate in forecasting, staffing decisions, and planning for both short- and long-term delivery needs.
• Support cross-cluster collaboration to ensure consistency, scalability, and alignment across regions.
• Continuously evaluate and improve delivery processes, tools, templates, and best practices.
• Contribute to thought leadership and internal initiatives that enhance delivery quality and effectiveness.
• Take ownership for driving positive operational change, even in ambiguous or evolving circumstances.

ServiceNow Delivery Lead

• Lead end-to-end delivery of SAP RSH projects, ensuring on time, on budget execution and high customer satisfaction
• Participate in presales activities with customers to support for potential SAP opportunities and provide input into creating detailed Statements of Work
• Lead workshops as the subject matter expert for RSH business processes
• Support customers in the installation and configuration of SAP S/4 HANA Asset Management for Resource Scheduling to plan and dispatch maintenance tasks
• Work closely with customers to create schedules, simulate workloads, level capacity, and assign technicians based on skills and availability
• Develop training materials and guide users (planners, technicians) on RSH functionality

SAP Resource Scheduling Consultant

• Lead the design, delivery and execution of SAP FSM projects for customers, using best practices, ensuring on-time and on-budget delivery and customer satisfaction
• Participate in presales activities with customers to support potential SAP opportunities
• Provide input into creating detailed Statements of Work
• Lead workshops as the subject matter expert for Field Service Management -specific business processes
• Configure SAP FSM including Planning & Dispatching, Smartforms, Workflow, Mobile App, Crowd Service, Checklists, and Analytics
• Advise customers in best practices in Field Service, including scheduling optimization, mobile operations, SLAs, and technician enablement
• Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects
• Deliver user training, solution demos, and change management support
• Create solution documentation, functional specs, process maps, and configuration guides

Senior SAP Field Service Management Consultant

• Lead the design, delivery and execution of SAP FSM projects for customers, using best practices, ensuring on-time and on-budget delivery and customer satisfaction
• Participate in presales activities with customers to support potential SAP opportunities
• Provide input into creating detailed Statements of Work
• Lead workshops as the subject matter expert for Field Service Management-specific business processes
• Configure SAP FSM including Planning & Dispatching, Smartforms, Workflow, Mobile App, Crowd Service, Checklists, and Analytics
• Advise customers in best practices in Field Service, including scheduling optimization, mobile operations, SLAs, and technician enablement
• Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects
• Deliver user training, solution demos, and change management support
• Create solution documentation, functional specs, process maps, and configuration guides.

Senior Field Service Management Consultant

• Facilitate customer workshops across Maintenance Planning, Execution, Inspection, and Reliability; document “to ‑ be ” processes, user stories, and functional specifications
• Configure SAP PM/EAM including maintenance plans, task lists, notifications, work orders, measuring points/counters, catalog codes, technical objects (functional locations, equipment), BOMs, and permits
• Participate in presales activities with customers to support for potential SAP opportunities and provide input into creating detailed Statements of Work
• Support SAP EAM/PM client engagements by assisting in the design and implementation of SAP technology solutions (e.g., SAP Service and Asset Manager, SAP Field Service Management, SAP Asset Performance Management)
• Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects
• Deliver user training, solution demos, and change management support
• Create solution documentation, functional specs, process maps, and configuration guides

SAP EAM/PM Functional Consultant

SAP Resource Scheduling, RSH Consultant

• Lead the delivery and execution of SAP projects for customers, using best practices, ensuring on-time and on-budget delivery and customer satisfaction
• Participate in pre-sales activities with customers to support for potential SAP opportunities
• Provide input into creating detailed Statements of Work
• Lead workshops as the subject matter expert for utility-specific business processes
• Create and maintain project documentation, including Business Process Documents (BPD’s), and Functional Specifications for SAP Plant Maintenance / Work Management / Mobility / Scheduling processes based on business requirements
• Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects
• Analyze end-to-end complex business processes and information needs for multiple business areas
• Provide Incident Response and end user support.

SAP Utilities Principal Consultant

Account Executive

• Achieve sales objectives through sales to new customers and sales of additional services to existing customers
• Identify sales opportunities through direct prospecting, lead follow up, networking and partner relationships
• Manage sales process through qualification, needs analysis, product demonstration, negotiation and close
• Learn and sell value of our EvoSuite applications to new and existing customers
• Partner with account managers, consultants and SAP sales staff in the expansion of sales within existing and/or new accounts, while building relationships with key decision makers
• Build and maintain relationships with SAP sales team to sell Evora services and solutions to customers who have or who are a potentially looking to use SAP solutions
• Build and maintain relationships with other technology vendors in the SAP ecosystem to identify new business opportunities for Evora
• Use account planning and management skills to address customer needs timely and with competitive solutions
• Follow up on leads generated by junior sales, marketing and partners and qualify the funnel of opportunities, as well as create new pipeline via prospecting efforts
• Drive demand generation activities with the support of marketing to create new leads
• Timely documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, etc)
• Accountable for accurate forecasting and regular quarterly order entry
• Identifies and defines use cases for Evora’s products
• Effectively address Client satisfaction and issues until resolved. This may include coordinating internal resources that interact with each Client.

SAP Solution Sales Executive

• Lead the delivery and execution of SAP projects for customers, using best practices, ensuring on-time and on-budget delivery and customer satisfaction
• Participate in pre-sales activities with customers to Support for potential SAP opportunities
• Provide input into creating detailed Statements of Work
• Lead workshops as the subject matter expert for utility-specific business processes
• Create and maintain project documentation, including Business Process Documents (BPD’s), and Functional Specifications for SAP Plant Maintenance / Work Management / Mobility / Scheduling processes based on business requirements
• Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects
• Analyze end-to-end complex business processes and information needs for multiple business areas
• Provide Incident Response and end user support

Frontend Engineer

• Further development and maintenance of a complex Angular application
• Preparing releases
• Contributing and developing ideas in collaboration with our clients
• Clarifying requirements with clients
• Designing and discussing solutions with architects
• Ensuring smooth project execution

ServiceNow Project Manager

ServiceNow Delivery Lead

SAP Resource Scheduling Consultant

Senior SAP Field Service Management Consultant

Senior Field Service Management Consultant

SAP EAM/PM Functional Consultant

SAP Resource Scheduling, RSH Consultant

SAP Utilities Principal Consultant

SAP Solution Sales Executive

SAP Utilities Principal Consultant

Angular Developer