Evora IT Solutions

ServiceNow

• You take responsibility for the technical delivery of exciting ServiceNow projects.
• You enjoy designing and implementing complex solutions that meet customer requirements and generate real value.
• You proactively engage with clients and work to build trust.
• You are experienced in configuring and implementing custom applications/modules.
• You work closely with colleagues to ensure delivery on time, on budget, and on scope.
• Collaborating with other teams to realize integrations is a welcome challenge for you.
• You enjoy sharing your knowledge with team members and contributing to the establishment of best practices.

Senior ServiceNow Solution Architect

Business Operations

• Analyze, design, and implement ServiceNow solutions that enhance business processes and drive efficiency.
• Collaborate with stakeholders to understand their needs, configuring ServiceNow applications, and ensuring successful deployment and optimization ServiceNow modules.
• Support Evora’s delivery organization and elicit details from customers to write detailed specific requirements (stories, acceptance criteria).
• Ensure all related activities are delivered with a focus on customer service and quality.
• Initiate and/or participate in strategic initiatives that impact Evora’s tactical approach to servicing and supporting Evora’s customers.
• Analyze and assess current business processes and identify areas for improvement.
• Maintain strong relationships with clients and stakeholders, ensuring their needs are met and expectations are managed.
• Drive as a key subject matter expert in the development of projects for the Technical Support Engineer and customer support experience.
• Develop training plan and training materials to deliver our customers with ServiceNow success through a train the trainer approach.
• Create and maintain detailed documentation for configurations, processes, and procedures.
• Leverage your expertise to develop the test plan and approach on customer projects.
• Participate in discovery workshops to elicit requirements to develop business process workflows that support overall architectural design.
• Contribute to weekly status reports for both internal and external stakeholders.

Business Process Consultant

• Test Planning & Strategy: Define test strategies, test plans, and test cases based on business and technical requirements. Identify test scenarios for complex workflows across multiple ServiceNow modules. Ensure coverage across functional, regression, integration, and UAT cycles.
• Functional & End-to-End Testing: Validate configurations such as forms, workflows, business rules, client scripts, and UI policies. Perform end-to-end testing across: ITSM (Incident, Change, Problem, Request), CSM / RSM (case management, customer workflows), FSM (dispatch, scheduling, mobile workflows), S2P (procurement lifecycle, supplier workflows).
• Automation Testing: Develop and maintain automated test scripts. Identify opportunities to increase automation coverage and reduce manual effort. Integrate automated tests into CI/CD pipelines where applicable.
• Integration & Data Validation: Test integrations between ServiceNow and external systems (REST/SOAP APIs, middleware). Validate data transformations, migration accuracy, and data integrity. Perform API testing using tools like Postman or similar.
• Defect Management: Identify, log, track, and prioritize defects using standard tools. Work closely with development teams to reproduce and resolve issues. Conduct root cause analysis and ensure closure with quality validation.
• Collaboration & Stakeholder Engagement: Partner with developers, architects, and business teams to clarify requirements. Support UAT cycles and business validation. Provide QA sign-off and quality metrics reporting.
• Quality Assurance Best Practices: Ensure adherence to QA standards, processes, and governance. Continuously improve testing frameworks, methodologies, and coverage. Advocate for quality across the software development lifecycle.

QA Engineer, ServiceNow

Marketing

• Own day-to-day execution in HubSpot: build and maintain landing pages, registration forms, email sequences, and automated workflows for every event and webinar.
• Set up and manage HubSpot lists, lifecycle stages, persona tags, and UTM parameters to ensure clean, trackable lead data from every touchpoint.
• Monitor lead routing to confirm event contacts enter the correct HubSpot workflows and are assigned to the right sales reps without delay.
• Build and maintain marketing dashboards and reports in HubSpot to track event performance, pipeline contribution, and KPIs — presenting findings to the Head of Marketing on a regular cadence.
• Own 3 webinars per quarter from concept to completion: topic ideation, speaker recruitment, content coordination, promotion, and post-event delivery.
• Set up and manage the webinar platform (e.g. Zoom Webinars, Teams Live, or equivalent) — handle all technical configuration, registration integration, and live event run-of-show.
• Coordinate speaker dry runs and tech checks to ensure a polished attendee experience.
• Manage post-webinar workflows: recording processing, on-demand hosting, follow-up automations, and recap distribution.
• Own the Americas events calendar: trade shows, conferences, hosted dinners, and partner events — managing all logistics remotely including venue sourcing, vendor coordination, and booth materials.
• Act as the central coordination point for physical events: the Head of Marketing, Americas and Sales will staff events on the ground; you ensure everything is planned, confirmed, and ready before they arrive.
• Manage event budgets and vendor negotiations to maximize ROI.
• Coordinate with SAP, ServiceNow, and other partners on joint events, co-hosted webinars, partner sponsorships, and shared lead agreements.
• Own end-to-end campaign execution for each event and webinar: email sends, landing page publishing, social promotion, and any paid amplification — you drive the campaign, not just the logistics.
• Build pre-event outreach sequences and post-event nurture tracks in HubSpot, segmenting attendees into the right follow-up flows based on intent and lifecycle stage.
• Create post-event content assets: thank-you pages, recap emails, on-demand recording pages, and key takeaway summaries — in collaboration with the Content and Design Manager.
• Ensure all event and webinar leads are captured accurately in HubSpot with complete data fields: source, UTM, persona, lifecycle stage, and ICP tags.
• Work with SDRs and Sales to define follow-up SLAs and ensure every event lead receives a sales touch within 5 business days.
• Feed event insights and account-level signals back to Sales to support timely, relevant outreach.
• Segment leads into nurture tracks based on event type, engagement level, and deal stage — owning the post-event journey until leads are sales-ready.
• Work with the Head of Marketing and Sales leadership to align event programs to target accounts, customer segments, and ICP verticals.
• Understand Evora IT’s key industries, buyer personas, and deal stages to design event programs that resonate with the right audiences.
• Support ABM motions by identifying and prioritizing high-value accounts for event invitations and personalized outreach.

Field Marketing Manager

• Design and develop custom applications and modules on the ServiceNow platform
• Configure forms, lists, business rules, client scripts, UI policies, and data transformations
• Build scalable workflows, automations, and reusable components
• Ability to extend out-of-the-box ServiceNow applications to meet business needs
• Develop and maintain scripts using JavaScript and Glide APIs
• Ensure maintainability, performance, and adherence to platform best practices
• Design and implement integrations using REST/SOAP APIs and middleware
• Enable seamless data exchange between ServiceNow and enterprise systems
• Implement and support solutions across: ITSM (Incident, Problem, Change, Request) CSM / RSM (Customer workflows, case management, service operations) FSM (Scheduling, dispatch, mobile workforce enablement) S2P (Procurement workflows, supplier lifecycle, purchasing integrations)
• Maintain comprehensive technical documentation
• Create user guides and training materials
• Support knowledge transfer across teams
• Partner with business analysts, architects, and project managers
• Provide technical guidance to stakeholders and platform users
• Troubleshoot and resolve platform-related issues
• Apply ServiceNow development standards and governance practices
• Optimize platform performance and scalability
• Contribute to reusable frameworks and accelerators

ServiceNow Technical Consultant

• Test Planning & Strategy Define test strategies, test plans, and test cases based on business and technical requirements Identify test scenarios for complex workflows across multiple ServiceNow modules Ensure coverage across functional, regression, integration, and UAT cycles
• Functional & End-to-End Testing Validate configurations such as forms, workflows, business rules, client scripts, and UI policies Perform end-to-end testing across: ITSM (Incident, Change, Problem, Request) CSM / RSM (case management, customer workflows) FSM (dispatch, scheduling, mobile workflows) S2P (procurement lifecycle, supplier workflows)
• Automation Testing Develop and maintain automated test scripts Identify opportunities to increase automation coverage and reduce manual effort Integrate automated tests into CI/CD pipelines where applicable
• Integration & Data Validation Test integrations between ServiceNow and external systems (REST/SOAP APIs, middleware) Validate data transformations, migration accuracy, and data integrity Perform API testing using tools like Postman or similar
• Defect Management Identify, log, track, and prioritize defects using standard tools Work closely with development teams to reproduce and resolve issues Conduct root cause analysis and ensure closure with quality validation
• Collaboration & Stakeholder Engagement Partner with developers, architects, and business teams to clarify requirements Support UAT cycles and business validation Provide QA sign-off and quality metrics reporting
• Quality Assurance Best Practices Ensure adherence to QA standards, processes, and governance Continuously improve testing frameworks, methodologies, and coverage Advocate for quality across the software development lifecycle

ServiceNow QA Engineer

• Lead the end-to-end delivery and execution of SAP projects for customers, using best practices, ensuring on-time and on-budget delivery and customer satisfaction.
• Participate in presales activities with customers to support potential SAP opportunities.
• Provide input into creating detailed Statements of Work.
• Lead workshops as the subject matter expert for utility-specific business processes.
• Create and maintain project documentation, including Business Process Documents (BPD’s), and Functional Specifications for SAP Plant Maintenance / Work Management / Mobility / Scheduling processes based on business requirements.
• Perform Functional Unit Testing for developed FRICEW objects and work with onshore and offshore developers to resolve defects.
• Analyze end-to-end complex business processes and information needs for multiple business areas.
• Provide Incident Response and end-user support.

SAP Utilities Delivery Manager

Consultant

• Analyze, design and implement end-to-end maintenance processes based on SAP S/4HANA
• Integrate and implement innovative scenarios using IoT, AI and predictive maintenance
• Introduce and roll out SAP APM and BNAC at leading customers across industry, energy, infrastructure and more
• Develop and evolve modern architecture and solution concepts
• Work closely with our development teams and UX designers to create forward-looking solutions
• Lead (sub-)projects and collaborate closely with interdisciplinary and international teams

Senior EAM Consultant – S/4HANA, Cloud, Innovation

• Advise our clients on Sales & Services, Procurement & Sourcing, Supply Chain, Logistics, and Project Management
• Analyze business processes and develop effective solutions
• Support the implementation of SAP S/4HANA Cloud — from configuration to integration
• Conduct training sessions and workshops
• Support our sales team with client outreach and proposal preparation

Senior Consultant, SAP S/4HANA Cloud Public Edition

• Act as the primary technical expert in pre-sales meetings, demonstrating ServiceNow FSM capabilities and how they align with client requirements.
• Collaborate with sales teams to identify client needs and develop customized FSM solutions that address specific business challenges.
• Design comprehensive FSM solutions on the ServiceNow platform, including workflows, integrations, and customizations.
• Develop detailed proposals, including solution designs, implementation plans, and value propositions, to support sales efforts and win new business.
• Prepare and deliver engaging presentations and product demonstrations to showcase ServiceNow FSM solutions to potential clients.
• Conduct in-depth needs assessments and workshops with prospective clients to gather requirements and understand their field service processes.
• Stay up-to-date with the latest ServiceNow FSM features, industry trends, and best practices.
• Work closely with sales teams, consultants, and project managers to ensure alignment between pre-sales activities and project execution.
• Create and maintain documentation related to solution designs, proposals, and client engagements.

ServiceNow Solutions Architect

• Support exciting projects in maintenance, Intelligent Asset Management and mobile business processes
• Take on project management responsibilities and lead the team
• Help customers implement processes optimally and efficiently
• Explore new technologies and applications in the maintenance environment

Senior SAP PM Consultant

Business Development Rep

• Design the sales and growth strategy within the SAP environment
• Identify new business opportunities and build sustainable customer relationships
• Manage the entire sales process from concept to contract signing
• Work closely with consulting, marketing and the international team
• Represent Evora at trade shows and conferences

Sales and Business Development Executive

• Lead end-to-end SAP S/4HANA Cloud Public Edition implementation projects.
• Provide functional and methodological leadership to interdisciplinary teams.
• Coordinate all stakeholders and ensure budget, schedule and quality.
• Analyze requirements together with clients and develop tailored solutions.
• Perform active risk management and continuously improve project methodologies.

Project Manager, SAP S/4HANA Cloud Public Edition

• Advise clients on Enterprise Asset Management and maintenance processes in SAP
• Design service and maintenance processes based on SAP S/4HANA Service
• Support the implementation of Field Service Management
• Work on mobile solutions for technicians
• Communicate with business units to translate their challenges into practical SAP solutions
• Support projects from concept through to implementation

SAP Consultant – Asset Management, Service Processes

• Unterstützung des Bereichs Business Solutions als zentrale Ansprechperson für Microsoft 365 und Azure Cloud.
• Analyse von Kundenprozessen, IT-Systemen und individuellen Anforderungen zur Entwicklung passgenauer Cloud-Lösungen.
• Begleitung und Beratung von Kunden in der Pre-Sales-Phase.
• Planung und Durchführung von Workshops sowie Erstellung aussagekräftiger Use Cases.
• Beratung zu Adoption- und Change-Management-Themen zur nachhaltigen Verankerung der Cloud-Strategie.