Senior Business Process Consultant / Analyst

Evora IT Solutions

Business Process Consultant analyzing client business processes and developing tailored solutions while working closely with stakeholders. Opportunity for career advancement in ServiceNow environment.

Posted 6/30/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing business processes and developing tailored solutions within the ServiceNow environment, while effectively managing multiple projects and maintaining strong client relationships. Proficient in eliciting requirements, designing workflows, and preparing training materials.

Highest-signal resume keywords

ServiceNow ImplementationFSM Solutions ExperienceProject Management SkillsScrum MethodologyITIL Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisRequirements ElicitationWorkflow DesignTest Plan DevelopmentImplementation Strategy Development

Soft Skills

Solution-Oriented ApproachClear DocumentationVisual Representation SkillsCustomer Relationship ManagementTraining and Presentation Skills

Tools & Technologies

ServiceNow

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

FSMCSMProject ManagementScrumITILBilingual (German and English)

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

You analyze business processes and develop tailored solutions
You act as the central point of contact and drive the development and implementation of projects primarily in the ServiceNow environment
You maintain close relationships with our customers and stakeholders
You work closely with clients to elicit detailed business, functional and technical requirements as well as acceptance criteria
In discovery workshops you identify needs and design workflows
You prepare training materials and train our customers
You develop test plans and implementation strategies

Requirements

What you’ll need

A degree in an IT-related field or comparable vocational training with relevant professional experience
Proven experience in FSM and/or CSM
Enjoy documenting complex matters clearly, representing them visually and working in a solution-oriented way
Ability to manage multiple projects simultaneously
Project management skills
Experience with FSM solutions from well-known vendors
Ideally, certifications in the ServiceNow ecosystem
Experience with methodologies such as Scrum or ITIL is a plus
Excellent German and English language skills
Willingness to travel depending on the project (up to approx. 50%)

Benefits

Comp & perks

Exciting projects in the fast-growing ServiceNow space
Significant scope for initiative and responsibility
An international and collegial working environment
The opportunity to develop your career toward Project Lead or Solution Consultant
Access to and support for mental health–related topics
Flexibility with a remote work contract
Support for equipping your home-office workspace
Additional child sick days
Annual budget for professional and personal development
Health subsidies and team-internal recognition tools
Exciting events such as International Co-Working Week, summer party, Christmas party and team co-workings
Company car, company bike or railcard after completion of the probationary period
Salary-related participation in company goals and success