Evolving Web

Account Manager

• Servir de point de contact principal pour les clients (à la fois pour les projets de conception et de développement web à grande échelle et pour les projets d'évolution et d'assistance en cours)
• Approfondir votre compréhension des services et des points forts d'Evolving Web et de la manière dont nous soutenons nos clients
• Comprendre le modèle d'entreprise de chaque client
• Construire et maintenir des relations solides et durables avec les clients
• Négocier des contrats avec de nouveaux clients et gérer les renouvellements de contrats
• Développer des relations de confiance avec les parties prenantes
• Veiller à ce que les projets soient menés à bien dans les délais impartis, conformément aux besoins et aux objectifs des clients
• Communiquer clairement les progrès réalisés aux clients et à l'équipe de direction
• Travailler avec l'équipe de vente pour comprendre les besoins des clients et rechercher des opportunités d'élargir notre offre de services
• Prévoir et suivre les indicateurs des comptes clés et rendre compte de l'état de tous les comptes
• Aider à répondre aux demandes difficiles des clients et savoir quand s'adresser à l'équipe de direction

Gestionnaire de Comptes – Projets Numériques

Director

• Secure opportunities with public and private sector clients in Canada and the United States, including web design and development projects, ongoing enhancement and support engagements, as well as audits and training focused on growth and value.
• Leverage inbound leads and plan/execute outbound activities through proactive and creative prospecting.
• Collaborate with technology and commercial partners to jointly develop leads and opportunities.
• Manage the full sales cycle: prospecting, discovery, responding to RFIs/RFPs, presentations and contract negotiation, following a structured, cadence-driven process.
• Be accountable for a revenue target that directly contributes to the company’s growth objectives.
• Act as a strategic advisor to clients by sharing trends, insights and best practices to help them stay competitive.
• Develop and approve project briefs, providing direction and guidance to account and project teams.
• Regularly participate in industry events in Montreal and across North America, leveraging market knowledge and prospects to build a community around our work.
• Lead and take part in presentations and other activities aimed at strengthening agency-client relationships.
• Provide clear and concise updates to clients and agency leadership.
• Forecast and track key account performance indicators, reporting on account health and ongoing opportunities.
• Maintain accurate records of account-related activities using CRM tools and client intelligence reports.

Executive Account Director

Account Executive

• Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey!
• **In your role as Account Director, you will be expected to**
• - Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
• - Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
• - Ensure timely and successful project delivery in alignment with customer needs and objectives
• - Develop and approve briefs for projects, providing guidance and direction to project teams
• - Lead and participate in client presentations and other activities to enhance agency-client relationships
• - Lead contract negotiations with new clients and manage contract renewals
• - Provide clear and concise updates to clients and agency leadership
• - Forecast and track key account metrics, reporting on account status and opportunities

Account Director

Product Designer

• Help project teams understand clients' business goals and users' needs through research and analysis.
• Assist in preparing and facilitating workshops, surveys, and stakeholder interviews, helping synthesize findings into actionable insights.
• Contribute to user research by creating personas and analyzing user needs and behaviors.
• Produce key UX deliverables such as sitemaps, wireframes, and prototypes, refining them based on feedback and real user testing.
• Solve UX challenges related to usability and findability, ensuring designs address user problems.
• Collaborate closely with the art director to create polished, high‑fidelity mockups that match the project's visual direction.
• Clearly communicate design concepts and prototypes to developers and clients, ensuring smooth handoffs.
• Stay informed about evolving UX/UI best practices and industry trends, continuously applying new knowledge to your work.
• Contribute to the growth of our design team and Evolving Web by sharing ideas and learning from team members.
• Work within a multidisciplinary team, including designers, developers, and strategists, to create holistic design solutions.
• Participate in design-related events and community activities, contributing to the design culture at Evolving Web.

UX/UI Designer

Business Development Rep

• Manage our current sales pipeline and the development of new business opportunities.
• Create proposals and presentations for new business
• Collaborate closely with our account managers, our marketing team, and our industry partners
• Monitor and evaluate industry trends and customer needs and surface these to account managers and the leadership team.
• Contribute to the success of our EvolveDigital event series and other marketing activities and align our sales strategy with these activities
• Keep an eye on industry trends, competitors, and new opportunities that align with our client needs and expertise

Business Development Representative

• **In your role as Account Manager, you will be expected to**
• - Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects)
• - Deepen your understanding of Evolving Web’s services and strengths and how we support our clients
• - Understand each client’s business model
• - Build and maintain strong, long-lasting client relationships
• - Negotiate contracts with new clients and manage contract renewals
• - Develop trusted relationships with stakeholders
• - Ensure the timely and successful delivery of projects according to customer needs and objectives
• - Clearly communicate the progress to clients and to the leadership team
• - Work with the sales team to understand client needs and look for opportunities to expand our service offering
• - Forecast and track key account metrics and report on the status of all accounts
• - Assist with challenging client requests and know when to escalate to the leadership team

Account Manager – Digital Projects

Financial Planning and Analysis

• Lead financial forecasting, budgeting, and long-term planning aligned with the agency’s growth objectives.
• Track revenue, margins, and project/client profitability.
• Analyze key metrics (utilization rate, billable rates, project performance).
• Advise leadership on the financial implications of strategic decisions.
• Prepare accurate, timely financial reports, including income statements, balance sheets, and cash flow statements.
• Ensure compliance with local, provincial, and federal financial regulations and reporting requirements.
• Oversee monthly and annual closings, reporting, and variance analysis.
• Implement and/or optimize tools and systems to improve financial visibility and efficiency (e.g., project time tracking, financial dashboards).
• Manage and review routine operating expenses, payroll, and payments to subcontractors.
• Review expense reports.
• Perform general bookkeeping and reporting.
• Collaborate with project managers and department heads to improve processes and resource allocation.
• Manage financial relationships with vendors, subcontractors, and clients.

Finance Manager

• Lead financial forecasting, budgeting, and long-term planning in alignment with the agency’s growth objectives.
• Monitor revenue, margins, and profitability by project/client
• Analyze key metrics (utilization, billable rates, project performance)
• Advise leadership on financial implications of strategic decisions.
• Prepare timely and accurate financial reports, including P&L, balance sheet, and cash flow statements.
• Ensure compliance with local, provincial, and federal financial regulations and reporting requirements.
• Oversee monthly and yearly closing, reporting, and variance analysis**Implement and/or optimize tools and systems to improve financial visibility and efficiency (e.g., project time tracking, financial dashboards).
• Manage and review ongoing operational expenses, payroll, payments to contractors
• Review expense claims
• General bookkeeping and reporting
• Collaborate with project managers and departments leads to improve processes and resource allocation
• Manage financial relationships with suppliers/vendors, contractors, and clients