Account Manager – Digital Projects

Evolving Web

. **In your role as Account Manager, you will be expected to** .

Posted 5/7/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

**In your role as Account Manager, you will be expected to**
- Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects)
- Deepen your understanding of Evolving Web’s services and strengths and how we support our clients
- Understand each client’s business model
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts with new clients and manage contract renewals
- Develop trusted relationships with stakeholders
- Ensure the timely and successful delivery of projects according to customer needs and objectives
- Clearly communicate the progress to clients and to the leadership team
- Work with the sales team to understand client needs and look for opportunities to expand our service offering
- Forecast and track key account metrics and report on the status of all accounts
- Assist with challenging client requests and know when to escalate to the leadership team

Requirements

What you’ll need

**What kind of skillset do you need to be successful in your role within the Evolving community?**
- You have 3-5 years of agency experience, preferably in digital marketing
- You have a proven track record of successfully managing web design and development projects
- You have an understanding of Evolving Web’s services and how to position them
- You are an excellent listener and have the ability to understand client needs
- You have good estimation skills
- You follow and understand digital best practices, technologies, and trends
- You are motivated by managing client relationships and handling multiple projects at once.
- You are comfortable with public speaking and presenting to stakeholders
- You have experience using CRM and project management software
- You have experience tracking goals and results
- You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it.
- You have excellent communication skills in English
- You have experience supervising others
- Experience selling to the US market
**What kind of person usually gets along easily with us?**
- Someone who feels better products come from a collaborative work process
- Not afraid to voice your opinion but open to any input
- Organized and able to work on several projects concurrently
- Creative and curious, you're not afraid of learning new tools or responsibilities
- Strong team player, problem-solving and leadership skills

Benefits

Comp & perks

**What we Offer**
- Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
- Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
- Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
- Culture - A company with a team from around the works that feels like a family
- Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

web designweb developmentdigital marketingproject managementclient relationship managementcontract negotiationgoal trackingestimation skillsdigital best practicespublic speaking

Soft Skills

excellent listeningcommunication skillsorganizational skillsproblem-solvingleadership skillsteam playercollaborationcreativitycuriosityadaptability