Eversource Energy

Program Manager

• Transform data into strategic insights for efficiency and decision-making across organizations
• Develop and implement Data Analytics solutions and automated workflows
• Design and deploy complex Power BI Reports and Dashboards
• Navigate systems to extract data into visualization tools
• Lead entire lifecycle of analytical projects from problem definition to presenting insights
• Support and mentor Associate Program analysts
• Enhance existing methods and processes to support continuous improvement

Program Analyst, Project Controls

Financial Planning and Analysis

• Develop and implement technology solutions in support of evolving business processes.
• Successfully pair a strong technology background with an in-depth understanding of business processes and principles to provide effective financial and performance management system platforms.
• Establish and drive prioritization of system and process enhancements.
• Collaborate with Finance and Performance Management team stakeholders at all levels to determine business requirements and ensure completion of deliverables on time.
• Cultivate strong relationships with cross-functional business partners (IT, Accounting, etc) and system vendors.
• Drive process improvement initiatives through researching best practices, scoping out potential solutions and leading project teams as needed.
• Lead and develop direct reports (3+ FTE’s) and guide them through challenging situations to achieve desired success.
• Develop system knowledge and experience across team, ensuring adequate knowledge and training.
• Promote and encourage a positive, professional, collaborative and efficient work environment in which open communication is encouraged.

Team Leader, Financial and Performance Systems

Content Writer

• Create, maintain and publish transmission and distribution System Operations procedures for Eversource.
• Develop, revise and publish Eversource System Operations procedures.
• Identify procedural and regulatory changes and make necessary modifications to Eversource System Operations procedures.
• Develop, revise and publish detailed instructions, procedures, and guidelines for the operation of transmission, distribution and generation facilities in NH and Eastern MA, and distribution only facilities in CT and WMA.
• Ensure System Operations procedures comply with NERC Reliability Standards, ISO-NE procedures and other regulatory requirements.
• Coordinate with Eversource departments, ISO-NE, neighboring utilities, Member Companies and Member Participants to exchange information necessary for the creation and updating of System Operations procedures.
• Perform periodic reviews of Eversource System Operations procedures, and substation operating instructions for NH and Eastern MA, to ensure accuracy and compliance.
• Represent System Operations Procedures at meetings, on committees and at conferences.
• Participate in event review teams and prepare incident analyses as requested by operations management.
• Provide documentation, gather evidence and participate in compliance audits.

System Operations Procedure Writer

Designer

• Performs or assists within the limits of ability and experience the duties contained in the job description entitled Electric Distribution Designer 2 with under close supervision.
• Interfaces with appropriate departments to ensure the proper design and efficient coordination of information for distribution projects.
• Provides accurate and timely cost estimates and designs for new Residential services, relocations and upgrade projects.
• Prepares designs and supporting documentation for additions and changes to the Company electric system.
• Actively participates in the weekly AWC Planning and Scheduling meetings.
• Will have storm restoration and emergency restoration assignments.
• Maintains a working knowledge and adherence to the rules and provisions of company environmental policies, Design Standards, and Safety Manual in the design of facilities.
• Listens to and understands the customer (both internal and external); anticipates customer needs; gives high priority to customer satisfaction.
• Prepares documentation for GIS map update process.
• Monitors and provides accurate need dates for all ongoing assigned projects. Provides timely response and follow-up to customer and contractor inquiries.

Electric Distribution Designer 3-L

Data Engineer

• Support Operational Technology portfolio projects in managing and supporting multiple applications databases across operations technology organization covering applications like Maximo, Power Plan, MWM, GIS.
• Maintain appropriate data documentation, including master data management, data quality, report inventory, enterprise data definitions, policies and procedures and others.
• Design, develop, and optimize complex SQL queries, stored procedures, views, and database objects relevant to the application.
• Support Oracle, SQL Server, or other enterprise RDBMS platforms at a technical level.
• Write clean, efficient, well‑structured SQL queries, stored procedures, and database objects.

Senior Data Engineer – Hybrid

Product Manager

• Lead staff members through service delivery transformation.
• Work closely with new incumbent supplier to ensure contractual obligations and SLA’s are being met.
• Derive metrics to demonstrate and measure delivery improvement and fiscal responsibility.
• Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects and key efforts.
• Manages all deliverables and obligations related to application operation; application maintenance and support; and application release management for assigned application portfolio.
• Manages all outsourced managed services and cloud/hosted vendor contract SLAs related to application operation.
• Ensures all applications in portfolio are monitored for performance and assured operations in alignment with all automated and non-automated department monitoring standards.
• Establish and maintain effective working relationships with key clients.
• Develop and utilize performance metrics to show process for service delivery and SLA adherence.
• Help drive area transition to an agile delivery approach.
• Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.
• Help to ensure successful delivery of key capital project implementations including seamless transition to steady state support.
• Effectively manage and control maintenance, outside service, and project costs.
• Lead the development of road maps for key applications to ensure application resiliency and provide added business value.
• Evaluation of root cause technical solutions proposed by the supplier; striving for elimination of technical debt.
• Coordinate preparation of statements of work and specifications, estimation of product / service costs and pricing, and negotiation and administration of contracts.
• Negotiate IT’s interests and manage external vendor, contractor and material contracts.

IT Product Manager – Billing

Engineer

• The Associate Software Engineer will work as part of a team to complete basic end to end software engineering tasks.
• The engineer will perform basic analysis, development, testing, debugging, configuration, incident investigation, documentation, health monitoring/alerting, and implementing based on and related to user or system design specifications.
• Work within guidelines set by team to independently tackle well-scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.

IT Associate Engineer, Software

Analyst

• This position is responsible for governing the IT Service Management processes to include Incident Management, Major Incident Management, Problem Management, Event Management, and Knowledge Management.
• Ensure IT teams follow consistent, high quality processes that improve service stability, reduce downtime, and enhance user experience.
• Oversee the end-to-end Incident Management process to ensure timely logging, prioritization, escalation, and resolution.
• Facilitate or support Major Incident bridges and communications to stakeholders.
• Ensure post-incident reviews (PIRs) are completed with actionable follow-ups.
• Govern the Problem Management process, ensuring root cause analysis (RCA) is performed effectively.
• Track and validate corrective and preventative actions to reduce incident recurrence.
• Maintain the Known Error and Workaround repository.
• Support the governance of Event Management, ensuring monitoring alerts are properly categorized and routed.
• Ensure process compliance across IT teams and identify improvement opportunities.

IT Analyst, Business Solutions – Service Management Office

Manager

• Provides direction for all aspects of planning, managing and coordinating all gas meter service activities
• Responsible for public and employee safety, O&M budgeting control, meter & service operations, and field collection activities
• Responsible for managing financial activities associated with the area of responsibility
• Ensures regulatory compliance within assigned area
• Provides support in the negotiation and administration of labor contracts for unit employees in Gas Meter Services
• Enhances and ensures customer and employee safety through a comprehensive safety program

Manager, Gas Meter Services

• Provides direction for all aspects of planning, managing and coordinating all gas meter service activities
• Responsible for all aspects of Meter Service activities within assigned area
• Manages the financial activities associated with the area of responsibility, replacement of gas meters, customer requested service, and staffing

Insurance

• Responsible for conducting Revenue Protection investigations.
• Includes development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company and public records, etc.).
• Works closely with other departments, including Legal, Meter Service, Corporate Communications and Regulatory.
• Supports the development of new internal and external strategies and participates in the implementation change management process.
• Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations.
• Analyzes advanced metering data to identify revenue loss.
• Builds networks with Law Enforcement Agencies, other utilities and other theft of service organizations to share information, new techniques, software programs, etc.
• Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases.
• Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering.
• Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations.
• Assists in developing, establishing and maintaining uniform policies, procedures, practices, and standards to identify and/or prevent energy theft or other type of revenue loss.
• Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities and organizations critical to successful resolution of cases.
• Prepares legal documents including affidavits and complaints on behalf of Eversource.
• Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings.
• Participates in the development of new Revenue Protection initiatives and the change management process for implementation.

Revenue Assurance Investigator

Full-stack Engineer

• Conduct comprehensive NWA evaluations for required transmission projects, including those that are subject to review by the regulatory entities in CT, MA and NH.
• Perform Benefit Cost Analyses comparing traditional transmission solutions with distributed energy resources (DERs), energy efficiency, demand response, and other NWAs.
• Collaborate with Distribution Planning, Integrated Energy Planning, and Regulatory Affairs teams and other disciplines to ensure alignment with state-specific NWA requirements.
• Develop and maintain models and tools for evaluating NWAs, including production cost modeling and benefit-cost analysis.
• Prepare technical documentation and testimony for regulatory filings and proceedings.
• Monitor and incorporate evolving regulatory requirements and best practices related to NWAs in Massachusetts, Connecticut, and New Hampshire.
• Collaborate, perform, and lead reliability and/or economic driven studies including voltage, thermal, transfer limit, short circuit, and stability assessments.
• Analyze and assess complex transmission systems at numerous voltage levels.
• Document and communicate results and recommendations as appropriate including data manipulation, report writing, and summary presentations.
• Continually strive to innovate and integrate improvements to increase the precision and efficiency of transmission planning.
• Strive to seek out and develop subject matter expert skills as necessary to mentor and support the team to aid in the advancement of business needs.
• Represent Eversource, collaborate and interact with internal teams and industry peers on regional activities (e.g. NERC, NPCC, ISO-NE’s, etc.).
• Develop and apply a thorough understanding of various planning criteria, guidelines, standards (e.g. NERC, NPCC, etc.) and analysis software packages such as PSS/E, TARA, and ASPEN.
• Mentor and train junior staff on technical analysis methods and standard procedures.

Senior Engineer, Transmission System Planning – Non-Wires Alternative

Field Engineer

• Responsible for the proper, safe, and efficient completion of engineering assignments
• Supervision of engineers and technicians engaged in large engineering projects
• Provides leadership for all field aspects of construction and maintenance relay testing and protection & control scheme testing on T&D substation equipment.
• Acts as the local technical lead or coach for other supervisors.
• Develops and coaches other supervisors in various aspects of their role.
• Drives innovation and change in business processes.
• Plans and directs tests associated with the Eversource Preventative Maintenance Program.
• Analyzes and interprets electric test results on equipment, protection devices and control systems.

Field Engineering Supervisor

• Provides strategic direction, design oversight, and program management for enterprise-wide learning and development initiatives
• Manages the planning, implementation, and evaluation of leadership, professional, and organizational development learning programs and initiatives
• Collaborates with HR leadership, HR business partners, instructional designers, Learning & Development consultants, senior business leaders, and external vendors
• Leverages advanced learning technologies, analytics and AI-driven insights to innovate and continuously improve the employee learning experience
• Tracks, analyzes, and reports on program participation, effectiveness, and ROI using data-driven methods and learning analytics tools

Senior Program Manager, Learning and Development

Consultant

• Provide project/program management services to small commercial customers for electric and natural gas energy efficiency projects
• Support the development, promotion and implementation of energy efficiency programs to meet established goals
• Provide direction to business partners and/or technical project expertise to customers
• Review and approve moderately complex projects/programs
• Manage the integration of activities between customers, program administrators, advisory consultants and vendor/contractors
• Develop documents and plans necessary to meet compliance with regulatory filings
• Ensure projects and programs are accurate and compliant with regulatory guidelines
• Participate in budgeting, invoicing, evaluation, and tracking of expenses and energy savings

Program Analyst, Project Controls

Team Leader, Financial and Performance Systems

System Operations Procedure Writer

Electric Distribution Designer 3-L

Senior Data Engineer – Hybrid

IT Product Manager – Billing

IT Associate Engineer, Software

IT Analyst, Business Solutions – Service Management Office

Manager, Gas Meter Services

Manager, Gas Meter Services

Revenue Assurance Investigator

Senior Engineer, Transmission System Planning – Non-Wires Alternative

Field Engineering Supervisor

Senior Program Manager, Learning and Development

Energy Efficiency Consultant, Small Business