EVERSANA

Client Partner

• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
• Understand client needs and ensure deliverables meet expectations, including KPIs and service levels.
• Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC).
• Perform project escalations in a timely manner when client performance requirements are not met.
• Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers.
• Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.

Medical Information Client Manager – Team Lead

Director

• Providing coaching, input to personal and departmental goals and staff training to ensure necessary skills and knowledge is present for delivery of consistently high-quality service to clients;
• Cultivating solid client relationships and maintaining open and transparent communication concerning operations, policies, issues, and industry best practices.
• Developing full understanding of client’s objectives, contracted deliverables, and communicating these to the team.
• Assessing all main operational aspects of programs including the identification and implementation of automation, greater efficiencies, improved processes, optimal staffing model, staff roles & responsibilities, and SOPs, etc.
• Setting clear direction, effective plans and measurable outcomes.
• Overseeing the development of and approving client billing prior to invoicing.
• Tracking, monitoring, and reporting upon overall program results in a timely manner.

Director, Client – Delivery Excellence

• Responsible for the management of team members and Clients under the supervision of the VP, Meeting Services.
• Responsible for achieving financial objectives by accurately forecasting hours for themselves and team members assigned and pass-through costs on assigned projects.
• Responsible for leading a high volume of bureau business within and managing clients for logistics projects.
• Partner with development as the SME in Speaker Bureaus and drive new builds of portals as needed for clients including workflows, dashboards, recommended reports and compliance gates.
• Analyze existing business and make recommendations for streamlining and improvements to process.
• Lead discovery meetings with new clients, gather client company guidelines and write recommended business rules and SOP for internal Team to follow.
• Being responsible for strategic planning, organizing, and onboarding of live and high-quality virtual Speaker Bureau meetings with multimedia components.
• Manage technology vendor Schedule and execute rehearsals to ensure all parties are prepared for success Attendee management and communication.
• Offer guidance to clients and attendees with confidence as to the best format and meeting timings.
• Supporting client on recommended recruitment materials and templates with program-specific information and coordinating submission and distribution for approval.
• Ensuring the highest standards of quality control of client materials and, as appropriate, developing best practices protocols for project teams to facilitate such quality control.
• Periodic conduct audits of executed meetings from all perspectives such as attendees, vendors, etc., and offering recommendations to reduce costs Ability to pull reports (Job usage, finance, or Portals) for team members cross-functionally.

Director, Meeting Services – Speaker Bureau

Engineer

• Develop and Implement: Create threat detection rules, alerts, and dashboards using Splunk, SentinelOne, and other security tools.
• Analyze Logs: Examine security logs and alerts to identify and investigate potential security incidents.
• Collaborate: Work closely within the security team to enhance our overall security posture.
• Stay Informed: Keep up-to-date with the latest threats, vulnerabilities, and security technologies.
• Incident Response: Respond to security incidents, troubleshoot issues, and remediate as required.

Threat Detection Engineer

Art Director

• Overseeing the development and execution of creative concepts that align with brand vision and marketing objectives
• Conceptual with an emphasis on storytelling and creative direction that works in any medium (i.e. Print, Digital, Social and Experiential)
• Passionate about creating work that matters
• Curious with an unquenchable thirst for knowledge of the problem, the possible solutions and our target to discover the big ideas that resonate with our clients and our audience
• Inspired to create the trends and innovations in healthcare marketing
• Bold enough to leverage industry knowledge and creative skills to push past the expected solution to create compelling work that drives behavior
• Collaborative and forward thinking to manage and empower the team by teaching from experience and granting autonomy to foster great work and growth
• Persuasive and eloquent to sell your creative solution both internally and externally on how it solves the client challenge
• Committed to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Creative Director, Art – Pharma Agency Exp Required

People Operations

• Partner with HR leadership to understand business needs across Europe and support day-to-day HR operations
• Manage the full employee lifecycle: hiring, onboarding, offboarding, contract changes, compensation and benefits
• Administer HR programs including performance and talent management, recognition, morale, development, and investigations
• Develop and implement HR policies and procedures in compliance with local laws
• Support international mobility and relocation processes
• Lead or support initiatives in training, diversity, inclusion, and engagement

People Partner – Europe, Italy, Spain, Portugal

Compliance

• Support the implementation and deployment of field-based teams
• Conduct free-text monitoring of email, CRM call notes, and field coaching reports
• Participate in live and virtual field ride-alongs
• Track compliance performance indicators and identify patterns
• Compile data for compliance dashboards
• Support tracking of state and local licensing, registration, and disclosure requirements

Senior Compliance & Ethics Analyst

• Serve as Compliance Lead supporting a pharmaceutical client within Deployment Solutions
• Implement and maintain a comprehensive risk-based monitoring program
• Conduct field monitoring and identify emerging compliance risks
• Collaborate with client stakeholders and internal operations
• Develop compliance training and maintain training content
• Support compliance policy implementation and stay ahead of regulatory developments

Senior Compliance & Ethics Manager

Vice President

• Drive the entire Top line revenue and margins for Quality services globally
• Achieve upwards of 35% to 40% growth in revenue YoY
• Build and deliver the overall vision, strategy, market differentiation, portfolio expansion, and geo-expansion
• Execute business development activities in network and with external clients
• Develop new customer projects generating additional Quality consulting work as well as developing existing customer relationships

AVP, Quality Services

• Partner with HR leadership to understand business needs across Europe and support day-to-day HR operations.
• Manage the full employee lifecycle: hiring, onboarding, offboarding, contract changes, compensation and benefits, absence management, employee data, compliance, and employee relations.
• Ensure data integrity across HR systems and tools.
• Act as liaison between Shared Services (HR, Finance, Legal) and internal stakeholders.
• Manage interactions with authorities and external providers related to C&B, social security, and mobility.
• Support the design and implementation of competitive compensation and benefits programs.
• Administer HR programs including performance and talent management, recognition, morale, development, leaves, disciplinary matters, and investigations.
• Develop and implement HR policies and procedures in compliance with local laws.
• Stay current on HR trends, regulatory changes, and emerging technologies, including AI applications in HR.
• Support international mobility and relocation processes.
• Guide stakeholders through sensitive conversations and transitions.
• Lead or support initiatives in training, diversity, inclusion, and engagement.
• Act as an ambassador for company culture and support internal communication.
• Demonstrate commitment to DE&I through inclusive behaviors and proactive bias management.

People Partner

Research Analyst

• To support a wide range of strategy, research, and communications projects
• Liaise with project stakeholders as required
• Conduct structured or systematic searches of medical literature
• Critically review, interpret, and synthesize medical literature
• Develop drafts of publications (eg, manuscripts, abstracts, posters)
• Develop draft reports (eg, technical) and slide decks
• Liaise with key opinion leaders (eg, clinicians, health economists)
• Review, edit, and format draft documents
• Perform quality assurance on model equations, written materials, etc.
• Develop drafts of product dossiers, value messages, marketing and sales materials, clinical summaries, and objection handlers
• Develop cost-effectiveness and budget impact models
• Parameterize and run models; review and interpret results
• Conduct meta-analyses, NMAs, and simple statistical analyses
• Develop draft statistical analysis plans
• Conduct complex statistical analyses involving individual patient data
• Run analyses using statistical software packages such as R

Research Associate

Software Engineer

• Lead a high-performing engineering team to design, develop, and optimize scalable data platforms and products
• Partner closely with the VP to define and execute technology strategies
• Champion modern technologies and practices to maximize productivity
• Drive adoption of cutting-edge algorithms, machine learning techniques, and cloud-native architectures
• Design and develop data-driven platforms and AI/ML products
• Oversee requirements gathering, technical specifications, and ensure compliance with standards
• Build and lead a world-class engineering team
• Collaborate with Product, Data Science, Sales, and IT to ensure alignment

Director of Engineering – Data & Analytics

• Responsible for leading process and quality initiatives supporting the OPAF program
• Developing and continuously improving controls to develop and uphold internal quality and client requirements
• Monitoring and reporting on patient-centric KPIs related to OPAF and EVERSANA’s cultural values
• Auditing program activities including documentation review, call monitoring, and service level auditing
• Overseeing program training deliverables
• Facilitating program improvements to deliver on client expectations

Continuous Improvement Engineer

• Lead the execution of core Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc.
• Partner with XS leadership on advanced omnichannel plans, personalization strategies, and modular content initiatives
• Understand end-user needs and provide double clicks into user flows to reduce friction while enabling optimal accessibility & inclusivity
• Ensure alignment with overall brand strategy and create tactical briefs, implementation documentation for program execution
• Analyze qualitative and quantitative data to generate actionable insights and translating into compelling, data-backed stories and strategic recommendations for clients
• Support manager and Experience Strategy leadership on organic growth and new business initiatives
• Collaborate with senior leadership to define and develop new, innovative deliverables that drive client success and agency growth
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Director, Experience Strategy

• Develop and execute visually compelling concepts that align with our brand vision
• Guide the creative team in a collaborative environment
• Present visions and pitch creative solutions to clients
• Lead efforts to drive new business and grow clients’ brands