Group Director, Experience Strategy

EVERSANA

Group Director of Experience Strategy at EVERSANA INTOUCH focusing on patient experiences through omnichannel strategies and brand portfolio management.

Posted 7/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesLead💰 $143,170 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Omnichannel Strategy and Experience Strategy within the Pharmaceutical and Healthcare Marketing industries, with a strong focus on user experience, data analysis, and innovative deliverables. Proficient in utilizing digital collaboration tools and marketing automation platforms to enhance engagement with healthcare professionals and patients.

Highest-signal resume keywords

Omnichannel StrategyExperience StrategyOncology ExperienceAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Omnichannel StrategyExperience StrategyDigital StrategyData AnalysisUser Experience DesignMarketing AutomationCRM PlatformsAI SystemsJourney MappingPresentation Skills

Soft Skills

Communication SkillsCollaboration SkillsLeadership Skills

Tools & Technologies

Microsoft OfficeMiroMuralAirtableVeevaSalesforce Marketing CloudAdobe

Industry Keywords

Pharmaceutical MarketingBiotech MarketingHealthcare MarketingUser FlowsAccessibilityInclusivityOrganic GrowthNew Business Initiatives

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the execution of core and advanced Experience Strategy deliverables
Understand end-user needs, double clicks into user flows to reduce friction and identify emotional connection points while ensuring optimal accessibility & inclusivity
Ensure alignment with overall brand strategy and create tactical briefs, implementation documentation for program execution
Determine omnichannel maturity and enable transformation and modular readiness across brands
Analyze qualitative and quantitative data to generate actionable insights and translating into compelling, data-backed stories
Support manager and Experience Strategy leadership on organic growth and new business initiatives
Collaborate with senior leadership to define and develop new, innovative deliverables

Requirements

What you’ll need

Bachelor’s degree in marketing, communications, or related field
10 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field
Experience in Oncology is a must due to the client assignment
Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries
Exceptional communication and presentation skills
Deep understanding and experience with creating omnichannel experiences in pharma for HCPs and patients/caregivers
Strong analytical skills
Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel, etc.)
Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable)
Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe, etc.)
Adept at using AI systems and frameworks

Benefits

Comp & perks

Competitive salaries
Health insurance
Paid time off
Professional development opportunities