Everi Holdings Inc.

Customer Support

• Provide excellent customer service via phone, email, and trouble tickets
• Actively investigate and resolve software and hardware problems for users and issue trouble ticket reporting on all other problems
• Troubleshoot and resolve customer concerns in a timely and effective manner
• Collaborate with cross-functional teams to escalate and resolve technical issues when necessary
• Document customer interactions and resolutions accurately in the CRM system (Zendesk)

Customer Service Specialist I

Application Engineer

• Manage requests from internal and external clients, gathering technical details, documenting requirements, identifying gaps, and providing solutions.
• Manage all aspects of deployments, including but not limited to software version updates, bug fixes, patches, enhancements, hardware deployment and installation, network configuration, including wireless, Windows Server configuration, team support, and production terminal troubleshooting, development and distribution of software loading guides, and remote management support.
• Resolve customer issues or difficulties in a manner consistent with IGT best practices; develops necessary actions ensuring optimal levels of customer satisfaction that provide appropriate customer support and success.
• Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.
• Serves as a point of contact for communications with programmers, explaining software errors and recommending improvement actions to the development teams.
• Perform hardware testing and software quality assurance/acceptance testing.
• Report KPIs of vendor performance.
• Follow departmental procedures, meeting customer and client needs in an innovative and resourceful manner.
• Engineer custom solutions for clients, when appropriate.
• This is a hybrid position requiring 3 days per week in the office.

Software Applications Engineer III

Analyst

• Verify and post details of business transactions, including funds received and disbursed, and total accounts.
• Maintain accounting records of chargebacks, retrieval requests, and exception processing.
• Compile and sort documents related to chargeback and retrieval cycles.
• Analyze customer needs and provide accurate responses to account inquiries and disputes.
• Explain available services to customers in a clear and professional manner.
• Correct errors and resolve financial disputes conveyed by cardholders and credit card associations.
• Adhere to departmental policies and procedures to meet customer and client needs in an innovative and resourceful manner.

Chargeback Analyst I

Human Resources

• Facilitate the migration and organization of data from two existing LMSs into a new LMS instance.
• Manually pull and add employee information, ensuring accuracy and completeness.
• Build company hierarchy and groups to support accurate training assignments.
• Configure administrative features, workflows, and automations within the LMS.
• Set up rules in the LMS to align with global learning requirements.
• Upload and test eLearning content, conducting Quality Assurance checks.
• Identify and resolve issues when eLearning packages fail to function in the LMS.
• Partner with eLearning developers to recommend solutions for technical challenges.
• Generate, analyze, and present training reports using Excel (formulas, pivot tables).
• Conduct audits to ensure system accuracy and compliance.
• Organize and document learning content, processes, and workflows for both LMS and external storage.
• Maintain records to support development, review, and update cycles.
• Propose and implement process improvements to enhance efficiency and scalability.

Talent Management Specialist II

• Provide technical support via trouble tickets, phone, and email.
• Investigate and resolve software and hardware issues for users.
• Document support activities, create product support materials, and contribute knowledge-based articles.
• Assist patrons with transactions and explain any denials.
• Use customer feedback to recommend improvements for better service.
• Ensure strict security and confidentiality for patron and transaction data.
• Collaborate with product teams to improve quality and productivity.
• Report to Support Operations Manager.
• Shift: 4x10 - Tuesday, Thursday, Friday and Saturday 12:00pm-10:30pm; flexible to a 5 day, 8 hour work shift.

• Oversee accurate transaction data for cash advance, ATM, and check services.
• Manage fund disbursement and collection, ensuring regulatory compliance.
• Resolve settlement issues and transaction exceptions promptly.
• Handle settlement inquiries and maintain reports and bank statements.
• Research transactions for customer reimbursements and prepare funding statements.
• Report to the Settlement Supervisor.

Settlement Analyst I

• Overview:
• We are seeking a Compensation Analyst II to join our dynamic HR team. This role is essential in ensuring that our job descriptions, compensation structures, and pay practices remain competitive, fair, and compliant. You’ll work closely with HR leaders, recruiters, and managers to design, maintain, and analyze compensation programs that support our mission to attract and retain top talent worldwide.
• What Will You Be Doing?
• Create, update, and maintain accurate job descriptions and compensation data.
• Partner with HR, recruiting, and managers to provide timely salary ranges and guidance.
• Ensure compliance with FLSA standards and conduct regular audits of job classifications and pay structures.
• Perform market analysis, salary surveys, and reporting to keep IGT’s compensation competitive.
• Support annual compensation planning processes.
• Maintain strict confidentiality in handling sensitive information.

Compensation Analyst II

Customer Success Manager

• Serve as the main contact for the Venuetize product, managing support and projects
• Develop programs to build long-term customer relationships and engagement
• Collaborate with clients to define goals, metrics, and product strategies
• Spot new business opportunities and highlight the value of additional services
• Build strong relationships by addressing inquiries and providing ongoing support
• Share product best practices and educate clients on new features
• Work with internal teams to enhance the customer experience and resolve issues
• Act as a liaison for escalated customer issues and ensure successful renewals through regular client health checks
• Travel to customer sites approximately once per month to support implementation and adoption

• IGT, where innovation meets entertainment on a global scale! We’ve recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions.
• From the casino floor to your mobile screen, we’re all about delivering thrilling, responsible, and unforgettable gaming experiences.
• Whether it’s spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation.
• With a team of over 7,000 and a presence in 100+ countries, we’re not just global—we’re locally legendary.
• Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what’s possible.
• If you’re ready to bring your talent to a team that’s shaping the future of entertainment, your next big move starts here.
• For more information, please visit www.igt.com or www.everi.com.

Field Engineer

• Field Service Technician – Keep the Game Running for casino gaming equipment in the Eastern WA area (Spokane & Moses Lake)
• You’ll be the go-to problem solver across several local properties—servicing ATMs, kiosks, slot machines, and more.
• From installations to maintenance and troubleshooting, your work keeps the fun flowing.
• $100/mo phone stipend | Great benefits
• Apply now and bring the action to life with IGT/Everi!

Field Service Technician - Casino Gaming/ATMs

• Do you enjoy DIY projects and learning new technical skills; Everi encourages applicants from all backgrounds.
• Primarily servicing the Vicksburg, MS area.
• Occasional opportunity to travel to additional locations.

Customer Service Specialist I

Software Applications Engineer III

Chargeback Analyst I

Talent Management Specialist II

Customer Service Specialist I

Settlement Analyst I

Compensation Analyst II

Customer Success Manager

Compensation Analyst II

Field Service Technician - Casino Gaming/ATMs

Field Service Technician – Casino Gaming/ATMs