Evergreen

General

• Provide in-home, field and virtual, inspection activities, energy assessments and services to utility residential customers in support of regulated utility energy efficiency programs;
• Support sales and installation efforts of trade allies with their customers to ensure proper sales and installation of utility program offerings and energy efficiency products;
• Support internal team with training for trade ally and/or utility representatives for energy and energy efficiency initiatives, programs and tools;
• Support internal team with communications and information for contractors, distributors and other market actors to understand and promote the proper sales and installation of energy efficiency program offerings.
• Support internal team with participation and presentation of company, client, program and industry trainings, communications and program implementation efforts to drive accurate and successful results to meet client and customer needs;
• Define, develop and execute field inspection plans that support the utility program initiatives.
• Maintain accurate activity and project tracking records to document scheduling, inspections and customer service efforts and activities.
• Support administrative team with detailed inspection reports and customer assessment reports

Residential Field Inspector

• Provide technical assistance to non-lighting trade allies, manufacturers, and distributors
• Identify and maintain relationships with manufacturers and distributors for energy efficiency
• Conduct on-site training for energy efficiency technologies
• Recruit new contractors and distributors to participate in the program
• Participate in training and program planning efforts
• Develop sales and marketing plans for assigned regions
• Maintain accurate project tracking records

Energy Specialist

Program Manager

• Manage program intake, pipeline tracking, and workflow coordination across all active projects.
• Coordinate across internal teams (engineering, QA, incentives, and project management) to ensure timely project progression and issue resolution.
• Maintain and report on program performance metrics including pipeline status, forecasting, and key performance indicators.
• Support program leadership with reporting, analysis, and operational insights to inform decision-making.
• Serve as a primary operational contact for contractors and trade allies, ensuring a consistent and high-quality program experience.
• Identify process improvement opportunities to enhance program efficiency, consistency, and scalability.
• Assist with program implementation, including development of procedures, tools, and documentation.
• Provide guidance and support to project managers and technical staff to ensure alignment with program requirements.
• Coordinate issue escalation and resolution, minimizing impact on program delivery and client satisfaction.
• Support program planning efforts, including forecasting, workload balancing, and resource coordination.

Administrative Assistant

• Update project information in various databases via dashboards and other notifications.
• Keep excellent records to accurately organize work tasks.
• Assist customers by answering phones and online chats.
• Ensure the accuracy of work by reviewing and correcting prior to submission.
• Process program-related applications.
• Send notifications related to application processing.
• Other duties, as assigned.

Administrative Coordinator

Salesforce Developer

• Provide technical and analytical support for the operation, maintenance, and enhancement of Salesforce customer- and partner-facing portals.
• Build and enhance custom Experience Cloud sites using LWC, Apex, Visualforce, and JavaScript.
• Develop custom apps, triggers, and controllers to extend platform functionality.
• Integrate third-party systems via REST/SOAP APIs to enable secure portal interactions.
• Implement complex security models, profiles, permission sets, and sharing rules to protect partner/customer data.
• Work with business analysts to translate business needs into technical designs and user-friendly portal interfaces.
• Use SFDX, ANT, Git, and DevOps tools to manage releases.
• Take ownership of assigned work, follow through on commitments, and identify opportunities for continuous improvement.
• Perform other duties and ad hoc projects as assigned.