Everfield

Payroll

• Play a critical role in ensuring the smooth running of HR operations across portfolio companies.
• Manage HR administration, coordinate payroll, and provide accurate data and reporting.
• Act as the first point of contact for day to day employee queries, ensuring timely and compliant HR support.
• Ensure documentation is audit ready and compliant with legal and internal requirements.

HR & Payroll Coordinator

Customer Success Manager

• Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor
• Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio
• Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity
• Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution
• CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed
• Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively
• Guide customers through initial setup, trial, and early adoption

Accounts Receivable

• Review customer contracts, sales orders, and pricing agreements to ensure accuracy and adherence to billing guidelines.
• Generate and distribute accurate and timely customer invoices, ensuring compliance with contract terms, pricing, and billing requirements.
• Investigate and resolve invoice disputes in a timely manner, collaborating with internal teams, such as sales, customer service, and operations, to address customer concerns.
• Perform billing reconciliations, comparing invoices with sales records and resolving any discrepancies or variances.
• Analyze billing trends, patterns, and key performance indicators (KPIs) to identify opportunities for process improvements and efficiency.
• Monitor customer accounts to ensure timely receipt of payments and follow up on overdue accounts, including sending payment reminders and initiating collection activities.
• Conduct regular analysis of accounts receivable aging reports, identify delinquent accounts, and take appropriate actions to resolve outstanding balances.
• Reconcile customer accounts, including applying cash receipts, adjusting entries, and issuing credit or debit memos when necessary.
• Maintain accurate and up-to-date records of customer interactions, payments, and collection efforts in the accounts receivable system.
• Prepare and analyze accounts receivable reports, providing insights and recommendations to management regarding credit risk, collection strategies, and process improvements.
• Collaborate with the credit and collections team to establish credit limits, review credit applications, and monitor credit exposure.
• Assist with month-end and year-end closing activities, including reconciliations, journal entries, and financial reporting related to accounts receivable.
• Stay informed about industry best practices, regulatory requirements, and emerging trends in accounts receivable management.

Accounts Receivable Specialist

Engineering Manager

• Take full leadership of the R&D team
• Structure and manage team growth
• Ensure the robustness of the Cloud architecture
• Industrialize the use of AI

Operations

• Own the operational delivery of our 7-phase payments funnel, ensuring new and existing Business Units progress from acquisition handover through to live, transacting merchants as quickly as possible.
• Drive BU onboarding through a unified, repeatable process including defining and running a ‘Payments Bootcamp’ for new portfolio companies that covers commercial setup, Adyen boarding, integration expectations, support model, and BU reporting.
• Track and report on funnel KPIs per phase and proactively flag blockers.
• Coordinate with the Payments CTO, Head of Proposition, Pricing Lead, GTM Lead, and BI team to ensure each BU has the inputs and support needed at every funnel stage.
• Serve as the primary operational contact with Adyen; managing boarding processes, account setup, escalations, terminal logistics, and day-to-day coordination.
• Maintain a working knowledge of Adyen for Platforms capabilities and ensure BU-facing processes align with Adyen’s requirements and timelines.
• Oversee terminal hardware logistics for POS-focused Business Units, including ordering, configuration, shipping, and inventory tracking.
• Collaborate with multiple business units, including Finance, Product, and Technology to ensure operational efficiency — placing Everfield Payments into the wider scope of Everfield operations whilst continuously improving payments operations.
• Evaluate and maintain operational performance through defined KPIs, including onboarding timeline targets, support ticket resolution times, merchant activation rates, and time-to-first-transaction. You can show how our operations are performing.
• Define improvement plans and policies that progress and promote company vision and culture.
• Scale processes as the portfolio grows, ensuring we remain compliant with regulatory and scheme standards.
• Form a 3rd line of support towards Business Units and manage payments support channels (including Slack).
• Manage real-time issues, follow up on downstream impacts of system outages, and resolve internal failures or issues raised by internal audit and/or compliance.
• Own Operational Resilience, Disaster Recovery, and Business Continuity Planning together with the Payments CTO.
• Maintain and improve our Notion structure and Notion documents including process playbooks, onboarding guides and relevant frameworks, and internal wikis. You are the owner of keeping our operational knowledge base current and useful.
• Leverage AI tooling (including Claude/Cowork) to automate repetitive operational tasks, improve workflows, and increase team productivity.
• Collaborate with management and colleagues to deliver business-expanding strategies and promote a culture of continuous improvement.
• Work with Payments Control and Business Intelligence as a key consulting partner to ensure continuous improvement and visibility of payments growth and key metrics.
• Collaborate with other functional Leads of the Everfield Operations team to ensure all Payments Business Unit related processes are integrated in the wider Everfield processes and rituals.

Payment Operations Manager

Analyst

• analyse clients’ business processes and identify their needs;
• analyse information system requirements, functionality, and processes;
• define tasks for developers;
• create business process diagrams, system architecture schemes, wireframes, etc.;
• prepare documentation (software requirements specifications, user stories, user manuals, etc.) in Latvian;
• provide support to client consultants, the development team, and responsible parties of related applications regarding application functionality and processes.

System Analyst

Recruitment

• Own end-to-end recruitment for active UK & Ireland roles across GTM, commercial, operational, technical, and some leadership positions.
• Take over existing pipelines and drive momentum quickly.
• Source, screen, interview, and support offer processes with minimal ramp-up.
• Partner directly with hiring managers and senior stakeholders, often with limited availability.
• Use LinkedIn, ATS data, and AI-enabled tools to remove bottlenecks and accelerate hiring.
• Provide clear, structured pipeline updates and flag risks early.

Interim Recruiter

Financial Planning and Analysis

• Collaborate closely with M&A, Operations and other central functions to develop detailed integration plans with a focus on Accounting, Billing and Financial Reporting
• Lead and oversee the integration of finance systems, ensuring system compatibility and a smooth transition
• Further develop and standardize integration policies, tools and playbooks to continuously professionalize our approach
• Monitor integration progress and report on relevant workstreams and milestones
• Build and optimize reporting processes to provide transparent and timely visibility into post-integration financial performance
• Design and implement change-management measures to minimize operational friction and losses
• Act as a sparring partner for management teams of acquired companies on all finance-related matters

Finance Integration Lead

Administration

• Provide essential internal support, ensuring that all incoming customer data is reviewed for accuracy and completeness, corrected where necessary, and accurately imported.
• Support the technical execution of data entry and file imports, while maintaining internal records and project status updates that drive the onboarding process.
• Critically review and verify customer documentation to identify and resolve errors prior to system integration.
• Execute precise data imports via file uploads and manual entry to ensure platform integrity.
• Develop clear data format guidelines and assist the Onboarding Lead in delivering initial system training.
• Manage internal records, track project milestones, and maintain detailed notes from customer consultations.
• Facilitate seamless communication between the Sales, Support, and Development teams to streamline the onboarding workflow.