Everfield

Customer Support

• Receive and handle customer inquiries via phone, email and the ticketing system
• First point of contact for questions regarding the operation and configuration of the helloTESS! solutions
• Assist customers with issues affecting ongoing point-of-sale (POS) and payment operations
• Friendly, solution-oriented and clear communication with end users
• Follow up on open support cases until they are fully resolved
• Proactively inform customers about case status and solutions
• Systematic recording and documentation of error patterns/issues
• Perform an initial technical analysis
• Narrow down possible causes based on available information, system messages and log data
• Resolve recurring and standardized support cases
• Properly escalate complex cases to 2nd or 3rd level support
• Complete and traceable documentation of all support cases in the ticketing system
• Correct prioritization and categorization of tickets
• Maintain and improve internal support documentation

1st Level Support Specialist, m/f/d

Account Executive

• Own the full sales cycle - from prospecting and outbound outreach to discovery, demo, proposal, and close
• Build pipeline through targeted outbound, referrals, industry events, and partner channels in heavy machinery, agriculture, construction, and material handling verticals
• Run consultative discovery with your core champions - aftersales directors, service managers, and C-level executives - understand their ERP landscape and position Frontu as the field service layer their technicians are missing
• Deliver tailored demos and ROI-driven proposals adapted to the LATAM buyer context
• Maintain accurate pipeline data and forecasts in CRM (Pipedrive) - we run a tight ship
• Work closely with Head of Sales on GTM strategy, pricing, and market feedback loops
• Hand closed accounts to Customer Success

• End-to-end sales cycle management – from lead generation through product demos to contract negotiations and successful closing.
• Consultative & solution selling – you analyze customers’ individual challenges and develop tailored, value-driven solutions for mobility and smart parking.
• Multi-threaded sales – you run complex sales processes across multiple decision-makers and win internal champions.
• Management of long sales cycles – you drive structured, strategic sales processes with focus and persistence.
• Executive-level relationship building – you build trusted customer relationships and convince with a confident, consultative, and professional approach.
• Cross-functional collaboration – you work closely with our product and marketing teams on developing new product strategies, continuously optimizing our product, and tailoring marketing campaigns.

Recruitment

• Own end-to-end recruitment across commercial, technical, operational, and leadership roles.
• Partner with business leaders to define hiring strategies and make high-quality hiring decisions.
• Build talent pipelines through proactive sourcing, networking, and market mapping.
• Leverage AI tools and automation to improve sourcing, candidate engagement, and recruiting efficiency.
• Analyse hiring metrics to identify bottlenecks and improve outcomes.
• Support newly acquired portfolio companies in adopting effective hiring practices and recruitment processes.
• Contribute to Talent Acquisition projects, employer branding initiatives, and process improvements across the region.

Talent Acquisition Manager

Frontend Engineer

• Rozwój i migracja frontu aplikacji Grafika Optymalnego
• Praca z złożonym UI — planista widzi jednocześnie dziesiątki pracowników, setki zmian i ograniczenia kodeksu pracy
• Udział w migracji projektu z Angular 15 na Angular 21
• Współpraca z zespołem ekspertów w obszarze B2B SaaS
• Praca w kontekście wysokiej wydajności aplikacji i UX/UI

Junior/Mid Angular Developer

Implementation Specialist

• Responsible for the successful deployment of the solution at the customer’s site
• Coordinate the entire implementation — from hardware installation, configuration and testing to commissioning
• Analyze customer requirements and implement them in the system
• Serve as the primary point of contact for the customer throughout the project
• Work closely with Sales, Product, Operations and Marketing

1st Level Support Specialist, m/f/d

Account Executive

Account Executive

Talent Acquisition Manager

Junior/Mid Angular Developer

Implementation Manager