Process Manager, 3 week contract
Omnidian
VP, Operations
Eventbrite
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the evolution of Eventbrite’s operating model, driving speed, cross-functional alignment, and clarity across all teams.
- Develop and execute operational strategies that support the company’s long-term vision and objectives
- Partner with the CEO, General Counsel, and other executives to shape organizational direction and operational priorities
- Translate strategic goals into actionable operational plans, ensuring alignment across teams and business functions
- Lead the company-wide OKR framework and process to define, track, and review goals across all levels, integrating progress into Monthly Operating Reviews and other leadership cadences to ensure visibility, ownership, and accountability.
- Act as a trusted advisor and thought partner to the executive team on organizational design and scalability, and embedding best practices from scaled, high-performing organizations.
- Oversee and coordinate all core operational functions, ensuring smooth execution of daily operations while building scalable systems and repeatable frameworks
- Own and lead the company’s annual, mid-year, and ongoing operating cadence, including planning cycles, Monthly Operating Reviews, and Executive Staff Meetings, ensuring alignment, transparency, and disciplined execution across all teams.
- Standardize operational frameworks that promote alignment, accountability, efficient decision-making, and scalable growth.
- Lead cross-functional programs that enhance collaboration, efficiency, and operational transparency company-wide
- Champion operational excellence through best practices, process innovation, technology enablement, and intelligent automation.
- Define KPIs and operational metrics to monitor performance, progress, and productivity
- Build dashboards and reporting mechanisms to measure success and guide data-informed decisions
- Drive continuous improvement initiatives to optimize processes, reduce costs, and improve service delivery
- Cultivate a culture of accountability, feedback, and operational excellence
- Partner with Finance to develop and manage budgets, forecasts, and operational expenditures
- Identify and implement cost-saving opportunities without compromising quality or team experience
- Support effective resource planning and ensure fiscal responsibility across all operational areas
- Build and mentor a high-performing operations team focused on execution, growth, and collaboration
- Foster a people-first culture rooted in trust, transparency, and shared success
- Lead through influence and empathy, connecting teams around clear priorities and purpose
- Champion Eventbrite’s mission and values in every aspect of operational strategy and execution.
Requirements
- 12+ years of experience in business operations, strategy, or program management in a fast-paced, global environment
- Proven ability to design and scale operational frameworks that drive clarity and performance
- Experience leading company-wide planning, operating cadences, and OKR frameworks
- Strong strategic thinking, planning, and organizational design skills
- Exceptional leadership and communication abilities, with experience influencing at the executive level
- Track record of driving automation, technology, and AI adoption to improve business efficiency
- Data-driven decision-maker with a track record of implementing metrics and KPIs
- Financial acumen, including budgeting, forecasting, and resource allocation experience
- Deep experience leading cross-functional initiatives and managing complex projects end-to-end
- Passion for empowering teams, improving processes, and connecting strategy to execution.
Benefits
- Comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
- Support in a remote environment
- Wellness allowance
- Carrot family planning benefit
- Origin Financial Planning service
- Access to resources like Modern Health and BriteBreaks (generally the first Friday of every month off)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business operationsprogram managementoperational frameworksOKR frameworksautomationtechnology adoptiondata-driven decision-makingmetricsKPIsbudgeting
Soft skills
strategic thinkingorganizational designleadershipcommunicationinfluencingcollaborationempowering teamsprocess improvementaccountabilitytrust
