Etsy

Growth Marketing

• lead a team of 3+ UX researchers, mentoring them on UX methods, prioritization and career development
• guide researchers on study design and wide range of generative and evaluative methods
• apply agile research techniques and explore new ways to deliver rich insights
• collaborate with Product and Marketing stakeholders to accelerate growth
• directly contribute to our Research team’s strategy and focus areas

Senior Product Research Manager, Growth

Operations

• Drive the strategy and execution for a specific operational excellence area (e.g., Quality Assurance or BPI)
• Lead complex fraud investigations and provide subject matter expertise on difficult cases
• Analyze broad fraud trends and translate them into process or detection improvements
• Mentor and upskill investigators through calibrations, training, and documentation
• Represent operational needs to cross-functional partners during product or policy changes

Senior Product Research Manager, Growth

Fraud Investigator – Operational Excellence