Staff Researcher, Agentic Commerce

Etsy

Staff Researcher at Etsy developing intelligent, autonomous shopping experiences. Collaborating with product, design, engineering, and analytics and mentoring others in research.

Posted 7/14/2026full-timeBrooklyn • New York • 🇺🇸 United StatesLead💰 $165,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in UX Research Methods and a strong understanding of human-agent interaction, focusing on trust and decision-making in AI systems. Capable of translating research insights into strategic recommendations that shape product roadmaps and enhance user experience.

Highest-signal resume keywords

UX Research MethodsHuman-Agent InteractionResearch Roadmap DevelopmentConsumer Trust in AIStrategic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX ResearchBehavioral Data AnalysisPrimary Research DesignResearch MethodologyData-Driven Insights

Soft Skills

Skilled CommunicatorCreative Problem SolvingInfluencing Senior CollaboratorsCollaborationAdaptability

Industry Keywords

AI in CommerceUser ExperienceConsumer TrendsTrust in TechnologyAutomation

About the role

Key responsibilities & impact

Define and lead a portfolio of foundational and evaluative research passionate about agentic interactions, trust, and automation in commerce
Translate insights into clear strategic recommendations that influence roadmaps and UX patterns
Conduct studies with buyers and sellers interacting with AI agents — and the experiential moments that follow
Draw from behavioral data, consumer trends, and primary research — designing creative approaches to arrive at a clear point of view
Partner with Product, Design, Engineering, and partner teams to ensure user needs are central to decision-making
Work with researchers in adjacent spaces to build a coherent picture of how AI is shaping the customer experience across the platform
Support other researchers and give to a culture of high-quality, forward-thinking research

Requirements

What you’ll need

Deep expertise and creativity in UX research methods
POV on human-agent interaction - trust, clarity, and what it means to delegate decisions to an intelligent system across multi-turn experiences
Understands how consumer trust and adoption of AI are evolving — and brings those external signals into research planning and recommendations
Comfortable operating at multiple altitudes — from hands-on execution to shaping org-level direction
Developed a research roadmap , not just a study plan — you can sequence areas of inquiry and explain the prioritization to partners
Skilled communicator who can influence senior collaborators and communicate research as decisions, not just findings
Passion for exploring the future of commerce and reimagining how humans and intelligent systems collaborate

Benefits

Comp & perks

equity package
annual performance bonus
competitive benefits that support you and your family